The Atlantic, November 8, 2013

To help the 16 million uninsured Americans learn about their options and sign up for coverage, the ACA established grants to be doled out to people called "navigators," who can be anyone from individuals to trade associations to consumer groups. In Kentucky, for example, navigators called "Kynectors" hang out at clinics and community sign-up events, fielding questions about, say, plans that are best for someone with multiple sclerosis, or how to deal with a moral aversion to Medicaid. This kind of in-person help seems to be one of the few functional options left, since the launch of the federal website has been a disaster, and even attempting to calculate the subsidies one might qualify for can be a harrowing task, as my colleague Garance Franke-Ruta reported.
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