Los Angeles Times, June 7, 2013

The nation's complicated healthcare overhaul is proving to be a surprising source of work: People are needed to explain the law's provisions to consumers. In addition to the expected demand for more nurses and doctors to treat millions of newly insured patients, the federal Affordable Care Act is feeding a cottage industry in call centers. The law, which represents the biggest expansion of health insurance in nearly half a century, has spawned a hiring blitz by the state, major health insurers and many community groups that have to decode a lot of insurance lingo in a short amount of time to an incredibly diverse population.

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