HL20: Clayton Christensen—The Innovator's Frustration
In our annual HealthLeaders 20, we profile individuals who are changing healthcare for the better. Some are longtime industry fixtures; others would clearly be considered outsiders. Some are revered; others would not win many popularity contests. All of them are playing a crucial role in making the healthcare industry better. This is the story of Clayton Christensen.
This profile was published in the December, 2011 issue of HealthLeaders magazine.
"Over time, we'll need fewer and fewer hospitals. Boards of those institutions need to just remember that the scope of what they need to do is to be responsible for the health of people, not the preservation of the institutions."—Clayton Christiansen
Clay Christensen's writings about disruptive innovation—the concept that new technologies often have the potential to turn industries upside down, yet are exceedingly hard for established companies to recognize and harness—gave the Harvard Business School professor status as a management guru in the late 1990s. Manufacturing and technology executives, in particular, read Christensen's books and sought his advice. Hospitals weren't part of the discussion, for the most part.
But Christensen always saw the U.S. healthcare system as ripe for disruptive innovation. In 2009, he coauthored a book, The Innovator's Prescription, and entered the public debate on how to fix healthcare. Disruptive technology has altered the practice of medicine many times over, yet the structure of healthcare institutions and the healthcare system has resisted change, to its detriment, Christensen says.
Medical technology has complexified healthcare enormously, Christensen observes, but medical education "is structured around a model that was created nearly a century ago that focused around the individual caregiver as the source of solutions. Now, because of the advance of technology, caregiving is a process in which dozens and dozens of people contribute, yet we teach as if medicine is still focused around the doctor," he says.
Disruptive technology in many industries tends to undermine experts in favor of laypeople, according to Christensen's research. What was the province of experts such as doctors—blood testing and interpretation, for instance—can now be done by nurses or even patients at home with inexpensive medical equipment or just a smartphone. In this new structure of healthcare, hospitals are often an impediment to change.