Top Leaders Sometimes Have to Get Out of the Way
Traditional top-down leadership is ill-suited to the changes required for accountable healthcare. Empowerment, also known as bottom-up leadership from frontline workers, may be the best route to organizational transformation.
Founding father Thomas Paine is widely but wrongly credited with saying, "Lead, follow, or get out of the way," to his fellow revolutionaries.
Yet despite the misattribution, the saying has staying power because it's a useful rallying cry for those who prefer action to endless deliberation and debate. It even has something to tell us about the transformation healthcare leaders are charged with engendering at their organizations these days, as they try to make a dramatic business shift from a volume-based model to a value-based one.
But in a touch of irony, CEOs might be better served not as the leaders or the followers in that maxim, but as those who get out of the way. As a leader of your hospital or health system—and for many of you, as the leader—you're used to providing the vision and asking your lieutenants to execute that vision. That's traditional top-down leadership, and there's nothing inherently wrong with it. But it's not the only way to lead, and in many instances, it's far from the best way. That's not just my opinion; more and more of you are telling me that in a new era of accountable healthcare, the CEO can't always say—to borrow from President Truman, who actually did say this—"The buck stops here."