Technology Monitors Nursing Performance

HCPro's Advisor to the ANCC Magnet Recognition Program®, October 19, 2010

Midland Memorial Hospital in Midland, TX, recently changed its process for tracking not only online training but demonstrated proficiencies among its nurses. The change has resulted in a real-time information tracking program that has helped not only with tracking training, but documenting growth of its employees for its ANCC Magnet Recognition Program ® (MRP) journey.

Jenny Delk-Fikes, BSN, RN-BC, clinical excellence manager with Midland Memorial, explains that previously, e-learning was tracked online, while checklists for demonstrated proficiencies were tracked in paper format—leading managers to have to look in multiple locations, in multiple formats, just to figure out what their staff knew and how well they knew it.

This has been much improved with an all-electronic system.

"The first thing we did was get a system that met our needs," says Delk-Fikes.

They needed a centralized component that gave the hospital real-time access to knowledge skills and critical thinking skills of the nursing staff.

"We need to know when something is new and when it has changed. We need to be able to communicate those changes in real-time," says Delk-Fikes.

The previous system had a delay, because the learning management system, while it was a good program, did not have all the necessary components in one place.

"We needed an integrated competency system that could support the practice model," she says.

With the new system, managers could look at their staff as a whole to determine who the right person is for the right patient. Previously, managers would literally have to look in three locations to assess staff competency.

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