Patients Set to Unleash Feedback on Doctors

Cheryl Clark, March 15, 2012

A friend's bad patient experience during the doctor's office visit got a tongue lashing on Facebook this week with comments that followed this status update:

"Why do doctors think their time is more valuable than yours?" she asked.

"I spent 90 minutes, essentially, to [see the doctor to] get a refill for my Rx. I waited a full hour before she came in, which to me is simply inexcusable," she said. "The only good thing was that she was very patient and thorough, although she seemed to have no recollection of my previous visits...If they don't know how much we resent being treated like this, they should."

She might as well have poked a tiger in the remarks that followed from others with humiliating experiences.

"I waited half an hour this morning while my doctor was schmoozed by some pharmaceutic[al] floozie. Very irritating," one person wrote.  They think they get to act that way because of "what we pay them," answered another.

The angry, "We-shouldn't-have-to-take-this-anymore" thread, which was much longer than I can display here, got me thinking. It reminded me that we soon will enter an era of formalized surveys that finally give patients a chance to talk back to their doctors en masse, to say how they really feel about the quality of their office visit experience


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