Marketplace/NPR, June 28, 2011
Of all the indignities that befall us at the doctor's office or in a hospital, the interminable wait is probably the most universal. It costs you time, money, agony. And guess what? It costs the hospital time and money, too. You'd think a solution to this constant and unsustainable economic problem would have revealed itself long ago. But the wait may be over -- based on lessons learned from a car manufacturer.