George Wincapaw thought he was getting some strange requests from the U.S. Department of Veterans Affairs. The 63-year-old Vietnam War veteran had had several heart attacks since leaving the Navy, submitting enough paperwork on them to amass a two-volume file at the Veterans Benefits Administration office. But in response to his most recent claim, submitted earlier this year, the office was requesting copies of medical records Wincapaw had already submitted. Curious, he traveled from his home in Oconomowoc to the VA regional offices in Milwaukee to look at his medical file. What he found shocked him. He wasn't providing duplicates. Dozens of his medical records were missing. Then the public contact representative with whom he was reviewing his file broke the news: An employee had been fired from the Veterans of Foreign Wars, Wincapaw's representative agency, for destroying veterans' records.