Most revenue cycle leaders have long wish lists of initiatives to modernize and optimize operations. Yet revenue cycles often spend their limited energy, time, and resources on maintaining day-to-day operations. When change does come, it comes slowly, with new projects taking months or even years to implement. The COVID-19 pandemic has proven that fast, meaningful change is both possible and necessary. Initiatives that may have stalled for years—from remote work to ramping up telehealth— became operational within days or weeks.

In this roundtable, a panel of seasoned executives discusses what it looks like to make rapid changes in an uncertain environment and what still needs to be done to make the revenue cycle of the future a reality.