Building Blocks of the Patient Experience

The healthcare system is on the cusp of accepting the positive influence of patient experience on quality, says Steve Ronstrom, president and CEO of Hospital Sisters Health System Division and CEO of Sacred Heart Hospital in Eau Claire, WI. In a recent interview, the lead advisor for the HealthLeaders Media Intelligence Report, Patient Experience: Help Wanted, explains how basics such as infrastructure and technology combined with the people skills of empathy and caring can improve outcomes. [Sponsored by Medseek]