Focused Growth: How Mercy Health Improves Network Utilization by Aligning People, Performance Data, and Technology

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Like many hospitals and healthcare providers, Mercy Health wants to accelerate market share growth, improve network utilization, expand business-to-business sales opportunity, and better track pipeline. With five distinct, but coordinated, teams Mercy Health successfully aligns strategic growth improvement efforts with business development resources. Hear how they’ve expanded the role of traditional physician liaison beyond outreach efforts to focusing on growth in nontraditional retail urgent care, improved commercial payer mix, and work with external outreach hospitals and providers, employers/parishes and post-acute providers. Achieving these objectives started with a new way of approaching business development and team structures and continued with arming teams with the proper resources, incentives, and intelligence.

Join us on Tuesday, August 6th at 1 pm ET as Carlos Saenz, VP–Business Development at Mercy Health System, and Chandra Mowli, Director–PRM and Business Intelligence at Mercy Health System discuss the journey towards inciting targeted growth. With clearly established goals, Carlos and Chandra aligned technology and data to track meaningful interactions and measure performance. Don’t miss this discussion!

Learning Objectives:

  • Adopting new technology backed by data-driven best next action intelligence
  • Developing a strategic organizational plan to align resources with multiple areas of growth
  • Utilizing reporting and ROI to measure liaison team performance

It’s an Emergency! The Sudden Focus on Emergency Department Visit Levels (via HCPro)

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Are you finding it a challenge to keep your ED visit levels in line?  Is it leading to down coding or denials?

With the focus on reforming health care it is no surprise that the emergency department is under intense scrutiny. Hospitals face the difficulty of responding to multiple challenges including price transparency, quality of care, and evolving payer policies, all while being tasked with making care more affordable.

As a result, department level charging consistently rises to the top of the list when evaluating the cost of outpatient care.  Consistent and accurate charging in the ED can reduce your risk potential and streamline the path to improved financial reimbursement in the Emergency Department.

Join us Tuesday, August 13th at 1 pm ET for this webinar to learn:

  • What is causing the increased scrutiny on ED visit levels
  • 3 best practices for accurate and defensible ED reimbursement
  • Uncovering opportunity in your ED

HCM for The Modern Workforce: Becoming the Employer of Choice

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The shortage of talent in healthcare is real. Competing for talent requires the development of a comprehensive strategy. Organizational culture is key to both attracting and retaining high quality employees. Organizations that curate an employee experience that drives a culture where employees want to work and more importantly want to stay. 

Join us on Wednesday, July 24th at 1 on ET as we review Moments That Matter through the employee lifecycle including the employee experience, attracting and retaining talent and improving employee commitment. You will learn strategies to take an employee centric approach resulting in a greater patient experience.

Learning objectives:

  • Assess elements disrupting the Healthcare Industry.
  • Discuss how having the right culture contributes to the employee experience.
  • Identify Moments That Matter that enhance the employee experience to become the employer of choice.

5 Ways to Improve Charge Capture and Directly Impact your Bottom Line

Sponsored by
Change Healthcare

Many organizations neglect to focus on charge capture processes because they are typically decentralized across organizations and considered a lower administrative function. But let’s face it -- overlooking missed, incorrect, and inconsistent charges is akin to leaving money on the table.

Organizations with formal charge-capture programs report a significant positive impact on the bottom line. Whether you have a charge capture program, or are considering implementing one, it is recommended that you always measure progress and revise the program as required to drive appropriate and timely reimbursement.

Learning Objectives:

  • Top 5 things you need to know about charge capture
  • Common obstacles to implementing a successful charge capture program
  • The basic control framework to identify risks, develop controls and enhance key charge capture processes
  • Lessons learned from high-performing charge capture programs 

Join us on Tuesday, July 30th at 1 pm ET to be a part of the discussion!

How Documentation Workflows Impact Your Revenue Cycle Improvement Strategy

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Health leaders looking to mitigate margin pressures exacerbated by program cuts and the accelerated outmigration of procedural care need to improve revenue cycle operations, including a high degree of focus on improving the IT experience for their surgeons. But how much attention is your organization paying to the quality of their procedural documentation? In value-based care, an efficient revenue cycle can be achieved through more efficient and cost effective means of creating procedural documentation that’s complete, compliant and contains all the appropriate level of specificity details required to avoid rework.

Join us on Thursday, June 20th at 1 pm ET to learn more!

Fully Connected Point of Care Ecosystem

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In March 2019, HealthLeaders conducted a survey to our leadership audience on the Fully Connected Point of Care Ecosystem. With over 100 responses collected, two goals became clear: optimizing workflow efficiencies and providing a greater patient experience. But that wasn’t all.

Join us on Tuesday, June 18th at 1 pm ET as we take a deeper look at the data collected and discuss how a fully connected point of care can improve the quality at a healthcare facility and allow both administrators and providers to achieve their specific goals.