The Customer Experience in Health Care

Sponsored by
Salesforce

Few industries have more data about their own customers than the health care sector. Yet the divide between health care providers’ use of that data and the customer experience (CX) that results may be wider than in any other industry. The Covid-19 pandemic, however, may be accelerating a change in that paradigm.

  • Learn how providers are driving patient-centric change with:
  • Purpose-built technology platforms
  • Increased data access
  • Revised business models and policies

360 Degrees of Healthcare

Sponsored by
Salesforce

In order to deliver effective, individualized treatment, providers need to start with a comprehensive 360-degree view of every patient that includes clinical and nonclinical data, along with relevant social determinants of health.

  • Download this e-book to see how you can:
  • Connect care teams and proactively reach patients at home
  • Empower every employee to address patient needs efficiently
  • Personalize patient engagement using data insights

Why LTACHs Are Often the Right Choice for Critically Ill Patients

Sponsored by
Kindred Hospitals

Establishing the appropriate care delivery path for patients after a stay in the ICU or med-surg unit is essential to achieving optimal outcomes. Without the right clinical capabilities and surrounding environment in which to recover, patients may experience delays or suffer medical setbacks that impede recovery. Furthermore, unnecessary discharge delays and avoidable readmissions can increase the total cost of care. 

This whitepaper outlines the reasons why long-term acute care hospitals (LTACHs) are often the ideal treatment and recovery setting for medically complex and critically ill patients, and a cost-effective partner in healthcare networks:

  • LTACHs can provide efficient care for a growing medically complex population
  • Pulmonary expertise allows LTACHs to treat critical respiratory patients
  • Integrated rehab and acute care at LTACHs helps patients recover more quickly

2021 Healthcare Payments Insight Report

Sponsored by
Elavon

The COVID-19 pandemic is transforming every industry, and healthcare is no exception. From telehealth to touchless check-ins and payments, keeping up with these changes is essential for providers to deliver safe, exceptional care.

To help healthcare organizations understand this evolving landscape and improve the patient financial experience, Elavon conducted a survey of U.S. healthcare consumers. In February 2021, a survey was deployed to over 1,000 consumers for insight on their preferences, behaviors and expectations around receiving and paying for care.

In downloading this report, you will discover key findings regarding:

  • The impact of COVID on the overall patient experience
  • Payment experience and expectations
  • Opportunities for improvement and innovation


And more!

10 Steps to Optimize Hospital Operations

Sponsored by
Kindred Rehabilitation

With greater emphasis being placed on care transitions and readmission rates, inpatient rehabilitation units are looking for ways to enhance patient access and maximize hospital performance. Read this guide to discover 10 steps to facility success.

New Survey Reveals Data’s Powerful Influence on Hospital Growth

Sponsored by
Optum

Mergers and acquisitions have been a go-to growth tactic for health systems and hospitals looking to expand their footprint, market share and scale for the last two decades. While M&A is still a predominant tactic, other opportunities have emerged that your organization needs to place a focus on to either catch up, or keep ahead of your competitors.

A new HealthLeaders Buzz Survey, with more than 100 responses from health care executives from a variety of provider organizations, including health systems, hospitals, and physician groups, finds that provider organizations are actually more likely to target physician relationships, strategic partnerships, and consumer engagement to achieve their growth goals in the coming years.

Download the latest research brief today to learn:

  • Top metrics of growth
  • Evolving health care data trends
  • Clearing data roadblocks

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