Paul Levy: The message you hope never to send

Paul Levy, President and CEO of Beth Israel Deaconess Medical Center in Boston, comments on how an experienced surgeon at the facility recently operated on the wrong side of a patient. In this item from his "Running a Hospital" blog, Levy publishes the e-mail that hospital administrators sent to staff members regarding the incident, then comments on the experience. Levy says that while he feels "incredibly badly about the event," he is happy about the actions taken by individuals and groups involved immediately afterward.