3 Takes on Honing Nurse Management Teams
Cindy Helmich, BSN, MBA, RN
CNO, Desert Medical Center
CNO, Cardon Children's Medical Center, Banner Health
For us, that clinical manager role really wears all hats. They're managing their shift. They're running all aspects of productivity and clinical outcomes. They're dealing with the day-to-day management of the employees, conflicts, and are the first connect with the physicians. That's a big role.
Some of the things we've done as an organization [to reduce turnover in the clinical manager role] is to create an onboarding system for new nurse managers to ensure those individuals have the resources they need.
It's a whole program [that includes] classes they go to, online work, as well as having a strong mentor to help to support them in that first year in that role.
My peer group in the organization is digging into the care delivery model [and how we can] have that role focus more on coordinating clinical care to help support the nurses and the team at the bedside.