Solidify the Nurse Leader's Role in Care Coordination
Strategies to help nurse leaders better support care coordination and transition care management efforts include knowing the patient population, leveraging the value of technology, and engaging staff as well as patients.
For better or for worse, this, shall we say, "unique" primary election season has caused me to do some deep thinking. Not so much about the candidates or their platforms, but rather about our society and way of life.
Do we want to run the country like a business where finances, bottom lines, and budgets are what's important? Do we want to function as a community where all entities—government, schools, and citizens—have a personal investment in achieving shared goals and outcomes? Does it have to be "either/or? Can it be "both/and?"
I don't have the answers, but, lately, when I've been thinking about healthcare, I've been mulling over the same questions.
Healthcare leaders have been doing the same.
In February when I hosted the HealthLeaders Media roundtable, "How Informatics Can Reshape Healthcare," panelist Kevin Myers, senior client director at GE Healthcare, made the following point, "There are a number of stake holders that are involved…They all have to put a little skin in the game. It can't just be the health system that carries the entire burden of improving outcomes."
"We will look at it not from the perspective of how do you begin, or how do you implement care coordination and transition management but… from the role of the nurse leader," says Susan Paschke, former senior director ambulatory nursing at the Cleveland Clinic in Ohio.
"What do you need to know and how do you need to work in order to make sure that you can implement it in your organization?"
Because care coordination and transition management are so integral in today's healthcare system, the two organizations felt it wise to further clarify the nurse leader's role in these areas. Together they developed six strategies that acute and postacute care nurse leaders could apply to care coordination and transition care management.
Strategy 1: Know How Care is Coordinated in Your Setting
She recommends using a "tracer" to simulate a patient's journey through the healthcare system to discover the organization's barriers and best practices.
Identifying and becoming familiar with organizational care transition models is essential, says Zangerle.
"As a nurse leader, it's important for you to be very well-versed on that transition of care model and be integral in development and refinement of that [model]," she says.
"If there isn't a model in place, there are numerous resources to allow you to pull a model together that works for your organization."
Strategy 2: Know Who is Providing Care
Defining the roles and key job responsibilities of those providing transition care is important, Zangerle says. In their quest to improve transition care, many health systems have added formal care coordination and transition of care roles like transition coach, care coordinator, case manager, etc.
Unfortunately, these multiple roles have often left the patient confused about who does what. "Focus on eliminating the redundancy in roles and insure they're well-defined so those within the team and those outside the team can understand," she says.