Building a positive patient financial experience is the cornerstone to any successful revenue cycle.
Revenue cycle leaders must pay attention to each aspect of an organization's revenue cycle to have a prospering organization. Although there is an individual argument for streamlining each segment of the cycle, when it comes to improving the patient experience, it's imperative to put the microscope on the patient’s financial experience.
Now more than ever before, patients are responsible for more of their healthcare costs, causing stress not only on the patient, but an organization’s bottom line when pre or post service collections fall flat.
Luckily, there are three areas that revenue cycle leaders can place the focus on to improve these processes that will be featured during today’s Patient Financial Experience NOW Summit.
Let’s take a look at what revenue cycle executives from Avera Health, Community Health Systems, Ochsner Health, Vanderbilt University Medical Center, and VHC Health will be chatting about.
Patient Communication
Communicating with patients through their preferred method can benefit revenue cycle operations, and options like text and email front desk staff are able to focus on nurturing relationships with patients during face to face interactions. Panelists will discuss their organization’s approach to patient communication and how they leverage their staff in their patient experience.
Patients As Consumers
How can organizations tailor their revenue cycle operations to be more consumer friendly for higher patient satisfaction? By making the billing and payment process as easy as possible. Panelists will discuss price transparency efforts, billing statement clarity, and how payment methods like cash sharing apps can enable bills to be paid faster.
Billing Made Simple
This panel takes a more in-depth look at billing, particularly at how to simplify statements so patients know exactly what they’re paying for. Panelists will discuss ways they simplify their organization’s billing statements, as well as strategies to streamline data from process to process.
If you’d like to join us, register for the event here.
Jasmyne Ray is the revenue cycle editor at HealthLeaders.
KEY TAKEAWAYS
Revenue cycle executives from Avera Health, Community Health Systems, Ochsner Health, Vanderbilt University Medical Center, and VHC Health will be digging into the best practices for improving the patient financial experience.