Acts of Trust: Safeguarding Provider Engagement and Performance
February 3, 2020
Many healthcare organizations today target building and sustaining high levels of engagement among providers as a core focus. In fact, when it comes to truly understanding the strength of relationships forged between healthcare organizations and providers, “engagement” stands out as one of the most commonly tracked metrics.
Our thought leaders explore the key relationship between trust and provider engagement and retention—a new finding for the healthcare industry. Our whitepaper looks at ways organizations can build trust and keep provider engagement high to avoid burnout to achieve organizational wellbeing.
Measuring provider engagement is only a first step in supporting overall wellbeing for healthcare organizations. A well-crafted measurement tool should explore a broad array of provider workplace experiences—all of which coalesce to shape and drive provider engagement. This whitepaper explores a powerful provider engagement model demonstrating the inter-connectivity between provider engagement and a broad set of engagement influencers.
Learn which influencers play the biggest role in provider engagement, in turn influencing organizational wellbeing.
Maternal & Infant Health Trends Series: The Added Cost of Complications During and After Delivery
January 21, 2020
Premier’s latest analysis on maternal healthcare highlights that excess hospital costs in labor and delivery are in part due to potentially preventable complications and pre-existing chronic conditions.
Key findings include:
Complications, including severe maternal morbidity (SMM) factors and chronic conditions, add on average 20% to the cost to hospitals to perform a vaginal delivery and 25% to the cost to perform a cesarean delivery.
Women with SMM stay in the hospital 70-75% longer, on average, and their care averages 88-111% more in hospitals’ cost compared to uncomplicated deliveries.
Behavioral health disorders that complicate childbirth add 27% and nearly 36% to the cost of uncomplicated vaginal and cesarean deliveries, respectively.
This analysis shines light on the opportunity to improve outcomes and avoid excess costs and longer lengths of stay by working across provider networks to ensure appropriate care prior to childbirth, and standardizing processes to identify and prevent labor and delivery complications.
Succeeding in Value-Based Care with a Next-Gen Revenue Cycle
January 17, 2020
Value-based reimbursement (VBR) models are becoming more common. Success under these models depends on showing positive improvement in key metrics, but providers often struggle to accurately report the quality of care provided.
A next-generation revenue cycle that combines clinically aware artificial intelligence (AI) with an unmatched foundation of evidence-based medical research and knowledge provides the transparency necessary to both accurately report care quality and directly influence the patient satisfaction quality metric.
This paper reviews how a well-tuned revenue cycle can help hospitals succeed with value-based contracts, earning appropriate incentives and avoiding penalties.
Moving from Patient to Consumer: Patient Expectations Then vs. Now
January 2, 2020
There was a time when a whole family went to one doctor and it was paid for by their insurance. They rarely saw a specialist because they trusted their doctor’s word as law. Patients were patients and doctors were doctors but lines have blurred and patient experience has changed today’s patients have consumer expectations and they are knowledgeable
Healthcare is making the transition from the pure traditional model of patient to the world of patient/consumer. Understanding what this shift from patient to consumer looks like is the first step toward successfully navigating these changes.
Convenience Care is Here, and it's Eating Your Lunch
December 11, 2019
Patients want high-quality care that is accessible and affordable.
The number of Americans who report they have a dedicated primary care doctor is on the decline. Consumers now expect to engage with healthcare providers on their phones, tablets, or computers. Patients who don’t feel well want care right away, and as close to home or the office as possible.
The days of making an appointment to see the family doctor and waiting days or weeks for care are over. And healthcare systems that don’t see that—and that don’t find a way to meet those patients where and when they are—will be part of the past as well.
Empowering Patients Helps Improve Your Bottom Line
December 10, 2019
Price transparency is becoming increasingly more important as we usher in the new era of healthcare consumerism.
While insurance carriers benefit from reduced financial risk, providers and patients struggle to adapt. Patient responsibility accounts for a growing percentage of a practice’s accounts receivable, and that number can be even higher in the early part of the year as many plan deductibles reset in January.
Providers that don’t take action are putting their practice revenue at risk. Fortunately, providers now have access to simple financial clearance tools that help both them and their patients understand what is owed. It also helps providers begin the conversation with their patients.