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Smart financial leaders realize it’s becoming more important to engage patients in managing their financial obligations for healthcare costs; helping patients navigate what can be a confusing and vulnerable financial situation pays dividends in financial performance and patient satisfaction. In this HealthLeaders Media Roundtable, leaders shared ideas, insights, and strategies about the latest tools, tactics, and trends in patient financial services.

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In an industry rich with payment reform, changing care models, mergers and acquisitions, and increased consumerism, healthcare executives are tasked with finding solutions to enable organizations to remain financially viable while delivering high-quality care across the continuum. When developing strategic plans to meet these goals, laboratory services is one area that should be considered. While some organizations opt to outsource laboratory services, others see the lab as an area for investment and growth, giving hospitals and...