Hospitals don't need another primer on how to fix margin pressures or staffing gaps. The real question is how to take low-value work out of the system at scale, standardize decisions, and make results repeatable. Automation and AI are now practical levers for that work - moving from pilots to production across revenue cycle and patient operations.
In the recent webinar, "AI and Automation: Navigating Automation - Strategies for Success and Overcoming Barriers," panelists Lorri Sides, VP of Product Management for Middle Revenue Cycle at Optum and Katie LeBlanc, VP and Chief Revenue Cycle Officer at Banner Health, shared what it takes to build lasting value from automation.
How one Mayo Clinic Care Network member established a profitable patient retention plan.
The Mayo Clinic Care Network gives hospitals and health systems the clinical tools and innovative resources they need to raise the bar on care and outcomes while remaining independent.
Read it first-hand from Hancock Health. When faced with losing patients—and revenue—to outside referrals, they joined the Mayo Clinic Care Network and transformed the way they deliver care. With support from the Mayo Clinic Care Network, Hancock Health:
Secured $800K in patient retention
Generated $300K in new patient revenue
Saved $75K with expert resources
See how they did it in the case study. Download: Hancock Health’s $1.1M Turnaround to diiscover how a Mayo Clinic Care Network member established a profitable patient retention plan.
The Connected Point of Care Ecosystem: Elevating Clinical Performance and Enhancing Patient Experience
Sponsored by
Midmark
October 13, 2025
A connected point of care (POC) ecosystem is often misunderstood as merely a network of smart devices and equipment communicating with each other. While connectivity of hardware, such as diagnostic tools, monitors and handheld devices, is an essential component, a truly connected POC ecosystem goes far beyond the digital infrastructure. It represents an opportunity for a paradigm shift to improve how care is delivered, coordinated and experienced across the healthcare continuum.
This white paper is designed to promote the idea that a fully connected POC ecosystem is the foundation for a modern, resilient healthcare system where every connection is meaningful and adds value to the healthcare experience. It also shows how a connected POC ecosystem can enable healthcare systems to more effectively enhance the quality of care provided.
Today, health plans face increasing and unprecedented challenges — from regulatory shifts to provider abrasion. Fortunately, technology and other factors are fueling new approaches that can help create new efficiencies. Implementing strategies to integrate risk and quality programs can help improve member outcomes, enhance efficiency and minimize regulatory issues. By leveraging AI and NLP, health plans can help improve transparency and automation to create a more streamlined and effective approach.
Download this white paper to learn how a digital-first, AI-powered approach can help unlock new efficiencies, empower value-based care and pave the way for interoperability.
Expert perspectives on innovation in risk and quality
Sponsored by
Optum
October 10, 2025
Discover how Optum is helping revolutionize the healthcare industry with innovative solutions in risk adjustment, quality improvement, and member engagement.
Our latest E-book, "Always Innovating: A Collection of Perspectives on Innovation in Risk and Quality," offers insights into the cutting-edge strategies and technologies helping advance risk adjustment and quality initiatives for health plans, including:
Leveraging advanced AI and machine learning to improve risk adjustment accuracy
Streamlining data acquisition and insight sharing through digital integration
Supporting better patient outcomes with more precise and efficient risk adjustment processes
Utilizing digital connections and analytics to help identify and close care gaps
Fostering a culture of continuous quality improvement with end-to-end solutions
Using advanced analytics and AI to personalize member engagement strategies
The ROI rundown: Where AI is working best in healthcare payments
Sponsored by
Waystar
September 29, 2025
AI innovations are proven to enhance efficiency, accuracy, and financial performance across the revenue cycle. But, as a healthcare leader, how do you prove its value?
In a commissioned study conducted by Forrester Consulting on behalf of Waystar, we break down the powerful results AI is delivering to maximize efficiency, enhance accuracy, and accelerate payments. Explore the current state of AI adoption across the revenue cycle, where it's delivering impact — like a 27% in denial prevention — and where leaders plan to invest next.
What’s inside
How — and where — AI is driving meaningful results across RCM
Why growing trust in AI is accelerating adoption
Where leaders are planning to expand and refine AI investments