Conventional measures that health systems use to attract and retain patients are inadequate. For instance, hospital NPS and HCAHPS scores are not reliable indicators of what patients will do in the future. Instead, healthcare systems need to look at what patients actually do and incorporate that information into strategic planning.
Pardee UNC Health Care has a new name and a new logo, according to an April 3 press release from the hospital. In alignment with the UNC Health system, Pardee UNC Health Care has changed its name to UNC Health Pardee.