How the True Alignment of Digital Tools and Clinical Care Can Support Vulnerable Populations

Sponsored by
Collective Medical

One of many things Covid-19 has taught us is that vulnerable populations need better support across the care continuum. This support system means effective communication across hospitals, primary and specialty care, behavioral health providers, community service organizations, and health plans - all stops along the patient journey. And it means meeting the patient where they are and understanding each person's individual differences and situations that contribute to their state of health and access to care. Some of these considerations include: culture, race, pre-existing conditions, socioeconomic conditions, and even zip code.   

We know this, yet still today, healthcare remains fragmented, resulting in unnecessary costs, overburdened care teams and sub-optimal patient care. New technologies offer greater connectivity and coordination between these providers and community services. And they support clinicians to deliver more personalized care to patients when and where they need it most. The key is connecting these technologies with the clinical care teams.

Join us on Tuesday, November 17th at 1 pm ET, and learn how these health leaders are connecting digital solutions with clinical solutions to bring to life collaborative care networks, and create sustainable improvements for patients, communities and the healthcare industry at large.

Think Differently about Growth: How Jefferson Health Capitalizes on the Right Market Opportunities

Sponsored by

No longer does a “whack-a-mole” approach to patient acquisition and engagement make the cut (i.e., funding a doctor’s program that might not see tangible value). With budget pressures hitting health systems of all sizes and consumer expectations shifting by the day, it’s time to think differently about engagement. New strategies are needed that pinpoint and intelligently engage high-value consumers who need procedures but are not ready to appoint, while also intercepting “shoppers” actively looking for a provider in your market. And these strategies must accelerate profitable growth while strengthening relationships.
Jefferson Health has a growth mindset that improves lives. By leveraging proven strategies that are backed by data intelligence, the team has the power to get in market immediately and take advantage of growth opportunities in a highly competitive, consumer-driven market.
Join this virtual discussion on Wednesday, October 22nd at 3 pm ET as Jefferson Health’s Chief Growth and Marketing Officer explores how to:

  • Shift the culture to one that’s hyper-focused on profitable growth that improves patient lives.
  • Make it easy for people to immediately book an appointment online
  • Intercept consumers researching online provider profiles.
  • Confidently predict who is most likely to need a specific service in the next 12 months.
  • Measure downstream revenue impact and optimize the payer mix.

Risk Capture Industry Benchmarks: Key Lessons from Top Performing Organizations

Sponsored by

Regardless of location, health systems are feeling the clinical, operational, and financial impact from COVID-19. Health systems everywhere experienced huge reductions in the volume and use of patient services, resulting in immense and immediate impact to care delivery, with rippling financial consequences. With reduced visits and fewer visits happening in person, it is critical to prioritize patient complexity documentation through HCCs (hierarchical condition codes). A review of your risk adjustment tactics may be the best defense against uncertainty in these complex times.

In this session on Wednesday, October 13th at 1 pm ET, experts from Optum Advisory Services will share benchmarking and trend data from their cohort and broader market research to discuss best-practice risk and quality programs. We will discuss how organizations are using new and advanced tactics like advanced suspecting, pre-encounter processes and programmatic support to ensure complete and accurate documentation and appropriate reimbursement.

Value-based care and downside risk contracts are not about to disappear, so investing in your population health infrastructure and risk adjustment program will continue to yield significant ongoing benefit.

Learning Objectives:

  • Learn how the pandemic has impacted clinical, operational, and financial success of risk programs
  • Benchmark current performance against the Optum Risk Identification and Capture cohort’s performance
  • Understand how successful organizations have adapted their risk-adjustment programs to support complete documentation of chronic conditions

Addressing Spikes in Substance Use Disorder Following COVID-19

Sponsored by
Collective Medical

As communities worry about a second spike in COVID-19, many are overlooking the current spike in substance use disorder (SUD). Prolonged social isolation, heightened anxiety and depression, and a national rise in unemployment create a perfect storm for opioid and substance misuse. In fact, studies show that as unemployment increases by 1 percent, opioid-related ED visits and deaths increase by 7 and 3.6 percent, respectively. In addition, first responders nationwide are reporting up to a 300 percent increase in opioid overdoses since social distancing practices began.

Join us on Wednesday, September 23rd at 1 pm ET as Deanna Parker, Assistant Vice President of Emergency Services at Hardin Memorial Hospital, and Deron Bibb, Chief Financial Officer at Stepworks Recovery Center, share strategies for getting ahead of the epidemic through proactive collaboration and improved follow-up. They have pioneered a number of efforts in the world of SUD care—including ED bridge programs, maternal health and neo-natal abstinence syndrome care, and more—to help curb traditionally high opioid and SUD rates in Kentucky and greater Appalachia.

Learning Objectives:

  • Understand the impact of COVID-19 on rising cases of substance use disorder and the care and cost benefits of successfully addressing it
  • Learn strategies for identifying patients with SUD and collaborating care with MAT facilities
  • Prepare hospitals, MAT and behavioral health clinics, and communities for the increase in patients with SUD—without overly taxing resources needed for addressing COVID-19

COVID-19 & Post-Acute Care: How to Improve Patient Transitions

Sponsored by

Transitioning your patient from acute care to post-acute care can be a manual, bogged down process. The transition of your patient, the process they go through and their experience along the way is something to focus on now, more than ever, in the new COVID-19 landscape we are living in. What happens when post-acute facilities lack the capacity and capability to safely treat patients?

Join us on Wednesday, September 16th at 1 pm ET. This presentation will reveal proven strategies on processes and systems to address LOS while maintaining quality care, patient safety and reducing readmissions while addressing recent struggles COVID-19 has played in post-acute care settings. Other ways transitions of care may be changing in the future which set the patient and provider up for a positive experience will also be explored. 

Learning Objectives:

  • Gain insight into the challenge’s transitions of care present in the new COVID-19 landscape.
  • Explore ways providers can overcome newly presented challenges while still providing excellent patient care.
  • Determine steps that can be taken to improve transitions of care while reducing cost and readmissions and increasing positive patient outcomes.  

Humanity Works: Future‐Proofing Your Healthcare Organization and Career

Sponsored by

This webinar will address how the global healthcare workplace, organizations, and employees will evolve in the next 10 years, incorporating trends that have accelerated due to the COVID‐19 crisis. By exploring the implications of these developments, healthcare leaders and individual careerists will be in an excellent position to be both productive and competitive for the Future of Work. Digital transformation initiatives must be embraced in rethinking how they use technology, people and processes to fundamentally change the way they deliver care and improve their employee experiences.  

The discussion on Thursday, September 10th at 1 pm ET, will cover how the utilization of human capital and workforce management solutions equips healthcare leaders with unprecedented levels of operational insight to effectively lead and manage their workforces.  

Learning Objectives:

  • Understand how changing demographics impact who is available to work and where
  • Identify technology advances that are most influential in shaping the global healthcare workforce
  • Leverage evolving workforce structures such as rapid talent assembly and career customization to close skills gaps
  • Master the human skills paramount to remain competitive in the face of increasing automation