Investment Challenges Facing Nonprofit Healthcare Organizations

Sponsored by
Bank of America

Join William Jarvis of Bank of America for an interactive discussion on how leading nonprofit healthcare organizations are responding to the reimbursement and business model changes that are taking place in the industry.

We’ll cover:

  • The most important investment challenges facing CFOs and CIOs of nonprofit healthcare organizations right now
  • How changes in the reimbursement environment have affected investment practices
  • How we define “risk” and the what role it plays in investment practices
  • How relationships with donors, beneficiaries and the larger stakeholder community influence the definition of success
  • And more!

Strategic Implementation of 2020 Code Changes and their Impact on Compliance

Sponsored by
Change Healthcare

Compliance risks can occur at any point in the revenue cycle.  The mid-revenue cycle is the point at which clinical documentation improvement, coding, charge capture, prebill reviews, and claims processing occurs.  Given the number of processes at this point in the revenue cycle, significant revenue can be lost due to poor practices in any one of these areas.  Shoring up the mid-revenue cycle can help mitigate compliance risk due to a failure to adhere to best practices in any of these areas and allow for optimization of revenue and improvements in quality performance.  Join us for a detailed discussion of the opportunities for an optimal mid-revenue cycle. 

Learning objectives:

• Understand how tight management of claims on hold for edits and denials is essential to a healthy revenue cycle.
• Recognize the importance of engaging physicians in the clinical documentation improvement process.
• Identify why it’s important to have payer-specific requirements at the point of claims processing, not at the point of coding.
• Understand the updated 2020 ICD-10 and CPT codes and their effect on compliance.

Leveraging Disruptive Technologies in the Provider Supply Chain

Sponsored by

The need for continuous improvement and automation of the provider supply chain, both inside and outside the walls of the hospital, is essential for the strategic objectives of your organization. However, organizations struggle to ask some of the fundamental questions that can bring about change.

How are the changes to delivery of care impacting how your Supply Chain organization operates today?  Where does your Supply Chain organization sit on the Supply Chain Continuum?

Join us on Thursday, December 12th at 1 pm ET for answers to those questions, along with insights on how providers are leveraging disruptive technologies to re-shape their Supply Chain and what this all means for an evolution in the healthcare industry.

During the webinar, John Harvey, Executive Director, Oracle Industry Services will:

  • Asses how new technologies are currently improving supply chain
  • Discuss how one can leverage partners in the ecosystem to continue to drive efficiency
  • Identify easy-to-understand overview of the SCM experience and its evolution as a key component of a successfully run organization

Transforming pain management and the opioid epidemic in the ED

Sponsored by
Collective Medical

As the opioid crisis continues to grow in much of the country, Monterey County California is seeing success in slowing prescription opioid abuse through combining efforts between medical providers throughout the county. Dr. Reb Close, MD Emergency Medicine and Susan Burnell, MSN RN, CEN and Director of Emergency Services at Community Hospital of the Monterey Peninsula share how the hospital was able to coordinate with other providers to achieve:

  • A 32 percent reduction in opioid deaths
  • A 59 percent reduction in ED visits
  • A 47 percent reduction in variable cost avoidance in recurrent ED visitors under care management
  • Over a 50 percent reduction in narcotic pills prescribed at regional primary care clinics

Join us on Thursday, Decembr 5th at 1 pm ET for this one hour webinar as Close and Burnell will share proven, actionable strategies for tracking and addressing prescription opioid abuse both individually and collectively with other providers. Learn:

  • The unique population health challenges facing providers who treat ED high utilizers with complex physical and behavioral health issues, including chronic pain and substance use
  • How to organize and implement a case management program to detect, address, and support high utilizers of ED services
  • Steps involved in implementing a care initiative aimed at creating guidelines for the safe use of prescription medications
  • Effect real-time care collaboration can have to help deliver a complex, high-risk patient population the diverse medical, behavioral and mental health services they require

Digital Evolution: Baptist Health South Florida’s Guide to Growing its Telehealth Strategy

Sponsored by
American Well

Many health systems begin their digital health strategy by launching an urgent care direct-to-consumer program. But how they grow that program and expand it across the enterprise is what will define the program’s success.

Baptist Health South Florida, based in Miami, launched Baptist Health Care On Demand,  a virtual urgent care program, in 2016 to improve access to care and the patient experience. Since then, the health system has grown its urgent care program significantly through tactical marketing—increasing virtual visits by nearly 200% year-over-year—and is now actively expanding its program across the enterprise.

In this webinar, members of the Baptist Health team will detail how they have grown Baptist Health Care On Demand into a thriving virtual urgent care program and continue to open digital doors across many of their innovative service lines.

Register for the webinar on Wednesday, November 20th at 1 pm ET to learn from Baptist Health about:

  • Looking through the consumer lens, and trying to truly provide a new or improved experience
  • Employer engagement program and how it leveraged its trusted brand to drive business
  • Telehealth engagement program, including paid media, email, and grassroots outreach
  • Telehealth roadmap, and the importance of a cross-enterprise approach to virtual care
  • Expansion to new use cases like behavioral health, post-op, orthopedics and oncology

Creating Patient Engagement Opportunities that Help Increase Patient Payments

Sponsored by
Change Healthcare

Today, patient care extends beyond clinical conversations in the treatment room to financial conversations during scheduling or at the front desk.  If your office is not prepared for this conversation, you are missing key patient engagement opportunities and the ability to collect patient payments. Join us on November 11, 2019 at 1 pm ET to learn more about preparing for a more positive patient financial experience. 

By the end of the session, attendees will be able to:

  • De-mystify deductibles and other confusing insurance terms for patients
  • Learn about patient-based, integrated technology solutions and channels for collecting patient payments
  • Prepare for price transparency requirements that also support a positive patient financial experience
  • Create a model to promote point-of-service estimates and collections
  • Inspire staff confidence, resulting in increased collections and reduced A/R