Leveraging Disruptive Technologies in the Provider Supply Chain

Sponsored by
Oracle

The need for continuous improvement and automation of the provider supply chain, both inside and outside the walls of the hospital, is essential for the strategic objectives of your organization. However, organizations struggle to ask some of the fundamental questions that can bring about change.

How are the changes to delivery of care impacting how your Supply Chain organization operates today?  Where does your Supply Chain organization sit on the Supply Chain Continuum?

Join us on Thursday, December 12th at 1 pm ET for answers to those questions, along with insights on how providers are leveraging disruptive technologies to re-shape their Supply Chain and what this all means for an evolution in the healthcare industry.

During the webinar, John Harvey, Executive Director, Oracle Industry Services will:

  • Asses how new technologies are currently improving supply chain
  • Discuss how one can leverage partners in the ecosystem to continue to drive efficiency
  • Identify easy-to-understand overview of the SCM experience and its evolution as a key component of a successfully run organization

Transforming pain management and the opioid epidemic in the ED

Sponsored by
Collective Medical

As the opioid crisis continues to grow in much of the country, Monterey County California is seeing success in slowing prescription opioid abuse through combining efforts between medical providers throughout the county. Dr. Reb Close, MD Emergency Medicine and Susan Burnell, MSN RN, CEN and Director of Emergency Services at Community Hospital of the Monterey Peninsula share how the hospital was able to coordinate with other providers to achieve:

  • A 32 percent reduction in opioid deaths
  • A 59 percent reduction in ED visits
  • A 47 percent reduction in variable cost avoidance in recurrent ED visitors under care management
  • Over a 50 percent reduction in narcotic pills prescribed at regional primary care clinics

Join us on Thursday, Decembr 5th at 1 pm ET for this one hour webinar as Close and Burnell will share proven, actionable strategies for tracking and addressing prescription opioid abuse both individually and collectively with other providers. Learn:

  • The unique population health challenges facing providers who treat ED high utilizers with complex physical and behavioral health issues, including chronic pain and substance use
  • How to organize and implement a case management program to detect, address, and support high utilizers of ED services
  • Steps involved in implementing a care initiative aimed at creating guidelines for the safe use of prescription medications
  • Effect real-time care collaboration can have to help deliver a complex, high-risk patient population the diverse medical, behavioral and mental health services they require

Digital Evolution: Baptist Health South Florida’s Guide to Growing its Telehealth Strategy

Sponsored by
American Well

Many health systems begin their digital health strategy by launching an urgent care direct-to-consumer program. But how they grow that program and expand it across the enterprise is what will define the program’s success.

Baptist Health South Florida, based in Miami, launched Baptist Health Care On Demand,  a virtual urgent care program, in 2016 to improve access to care and the patient experience. Since then, the health system has grown its urgent care program significantly through tactical marketing—increasing virtual visits by nearly 200% year-over-year—and is now actively expanding its program across the enterprise.

In this webinar, members of the Baptist Health team will detail how they have grown Baptist Health Care On Demand into a thriving virtual urgent care program and continue to open digital doors across many of their innovative service lines.

Register for the webinar on Wednesday, November 20th at 1 pm ET to learn from Baptist Health about:

  • Looking through the consumer lens, and trying to truly provide a new or improved experience
  • Employer engagement program and how it leveraged its trusted brand to drive business
  • Telehealth engagement program, including paid media, email, and grassroots outreach
  • Telehealth roadmap, and the importance of a cross-enterprise approach to virtual care
  • Expansion to new use cases like behavioral health, post-op, orthopedics and oncology

Creating Patient Engagement Opportunities that Help Increase Patient Payments

Sponsored by
Change Healthcare

Today, patient care extends beyond clinical conversations in the treatment room to financial conversations during scheduling or at the front desk.  If your office is not prepared for this conversation, you are missing key patient engagement opportunities and the ability to collect patient payments. Join us on November 11, 2019 at 1 pm ET to learn more about preparing for a more positive patient financial experience. 

By the end of the session, attendees will be able to:

  • De-mystify deductibles and other confusing insurance terms for patients
  • Learn about patient-based, integrated technology solutions and channels for collecting patient payments
  • Prepare for price transparency requirements that also support a positive patient financial experience
  • Create a model to promote point-of-service estimates and collections
  • Inspire staff confidence, resulting in increased collections and reduced A/R

How to Fight Clinical Validation Denials - A Provider Perspective

Sponsored by
Optum360

Commerical payers have shown more and more focus on clinically oriented denials, particularly those related to clinical validation, or DRG downgrades. Countering these denials can be challenging. Few payers provide transparency about the clinical criteria they use to assess DRG selection, while others constantly change their criteria.

Join us on Tuesday, November 5th at 1 pm ET for our upcoming webinar, as Truman Medical Center shares some of their strategies to overcome the surge in clinical validation denials to defend their rightful reimbursement.

Learning Objectives:

  1. Understand the challenges associated with clinical validation denials
  2. Hear strategies to counter payers' constantly changing DRG criteria guidelines
  3. Learn how to educate and align your team on a unified appeal straegy.

Patients are the New Payer: Can Improving the Patient Experience Help Reduce Bad Debt?

Sponsored by
Change Healthcare

There's no denying that reducing bad debt is at the top of revenue cycle leaders' agendas. Patient liability has skyrocketed in recent years due to the rise in high deductible health plans and erosion in coverage. And many, if not most providers are being tripped up by these changes. The reason? Existing revenue cycle management practices are out of step with patients' new reality. The result is bad is debt rising, and the work required to collect is damaging relationships with patients. So how can you connect improving the patients experience to improving the financial health of your organization?

During this webinar on October 16 at 1 pm ET we'll review the nexus of patient liability, digital experiences and collections. We'll discuss how organizations can improve patient segmentation and enrollment to put patients in the right financial pathway, in the same way the clinicians seek to segment patients and assign them to the appropriate clinical pathway, achieving better clinical and financial outcomes overall.

By the end of the session, attendees will be able to:

  • Describe the impact and challenges around a disjointed patient experience
  • Understand gaps that providers can close to reduce bad debt and improve patient relationship
  • Learn about risk and ROI measurment for integrated patient liability management

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