How Landmark Health Re-Engaged Difficult-to-Reach Members and Improved Post-Discharge Visit Completions by 250% with Real-Time Patient Data
August 8, 2022
Landmark Health is one of the nation’s leading risk-based medical groups that delivers at-home, value-based care to high-risk patients across 17 states. Through its multi-faceted approach, Landmark is able to ensure that high-quality care outcomes are continuously delivered to at-risk patients while supporting health plans and other managed care organizations responsible for total cost of care to succeed under their value-based and quality care initiatives.
Prior to implementing real-time data notifications, Landmark relied on outdated patient care event data which prevented them from efficiently engaging with patients. Utilizing real-time data eliminated this burdensome process and improved Landmark’s efficiency and results so much that they subsequently expanded these operations to include its North Carolina, Ohio, Kansas, Missouri, and Texas locations.
In this case study, learn how the utilization of real-time data allowed Landmark to:
Improve their post-discharge visit completion rate by 250% (from 2% to 7%) over one quarter
Free up time and resources by having real-time patient location data available, versus calling facilities or the patients directly to gather such information
Support its health plan clients in succeeding under value-based care and quality initiatives by improving member engagement and readmission rates
Five Strategies for Consolidating Clinical and Non-Clinical Payments
August 1, 2022
It's time for your healthcare system to consider payment consolidation.
The healthcare payment system is more complex than ever and as the burden of financial responsibility increasingly shifts to patients, providers have to work with both insurance companies and the patients themselves. Added to this is the growing healthcare payment ecosystem which brings new payment touchpoints such as in-room visitor dining, gift shop purchases, visitor parking as well as outpatient clinical services.
Download our latest whitepaper giving you five solid strategies to deliver a better payment experience for patients while creating efficient processes and improving cash flow for your hospital system.
How Digital Front Door Innovations are Enhancing the Healthcare Revenue Cycle
July 28, 2022
In the recently hosted HealthLeaders Revenue Cycle Technology NOW Summit, our opening session discussed how the COVID-19 pandemic expedited the use of patient-facing technology, paving the way for the digital front door in the revenue cycle.
“The digital front door represents interactions a patient may have in various care settings— including pre-visit, clinical visit, and post-visit—delivered in one digital solution that’s streamlined and easy to use” said Wes Cronkite, Chief Innovation Officer for TruBridge.
In this latest HealthLeaders report, hear more key elements of that discussion, including:
Streamlined strategies that improve quality and efficiency for staff
Ways of simplifying patient payments
Processes to improve revenue capture and reduce overall cost-to-collect
Managing Variable Costs in Healthcare: A Patient-Centric Framework
July 27, 2022
7 Use Cases for Linking Clinical Quality to Financial Outcomes
For every increment of care, there is a cost, and behind every cost, there is a real person with fears, pain, or unique conditions — the healthcare mission is best served when even non-provider employees keep this top of mind.
For example, for finance teams, managing variable costs in healthcare while maintaining focus on the patient is possible when hospitals, health systems, and provider organizations adopt a patient-centric view of cost and provide finance leaders a multi-dimensional view of patient-related input.
Read this e-book to understand the seven dimensions of analysis that your decision support framework should provide:
5 Best Practices for Retaining Novice Nurse Talent through Your Residency Program
July 25, 2022
Nurse leaders are facing more challenges than ever before. With a 19.5% average nurse turnover rate,1 healthcare organizations continue to grapple with a growing experience-complexity gap and nursing shortage. On top of this, new nurses have an accelerated time to practice, causing them to feel stressed, apprehensive, and often overwhelmed. It’s no surprise that the average new graduate nurse turnover rate is even higher at 35%,2 or that the nursing workforce has seen the largest drop in over four decades.3
In this guidebook, learn more about current nursing challenges and five best practices for retaining your nurse talent through a robust residency program that can aid in boosting the overall success of your organization.
1 https://www.nsinursingsolutions.com/Documents/Library/NSI_National_Health_Care_Retention_Report.pdf 2 Windey, M., Lawrence, C., Guthrie, K., Weeks, D., Sullo, E., & Chapa, D., “A Systematic Review on Interventions Supporting Preceptor Development,” Journal for Nurses in Professional Development, 31(6), (2015):312-323. 3 “A Worrisome Drop In The Number Of Young Nurses.” Auerbach, D., Buerhaus, P., Donelan K., Staiger, D., Health Affairs, April 13, 2022
Revenue Cycle of the Future: Outsourcing and Investments
July 22, 2022
There are many areas within the revenue cycle that benefit from being streamlined, from better patient access to less coding denials, which has many revenue cycle leaders facing decisions about which of these tasks are best performed inhouse and which should be outsourced.
With new and advanced technologies, physicians and providers will need more training and assistance. Organizations must consider the cost implications of these strategies and understand how to get the most bang for their buck.
In downloading this eBook, learn more about key lessons and decision-making strategies revenue cycle leaders are implementing to further boost their organization’s current and future success.