A Guide to Patient Satisfaction in the Age of Consumerism
March 10, 2020
As patients take on increasingly heavy financial burdens for their healthcare through burgeoning premiums, copays, and deductibles, their tolerance for subpar service diminishes. And the standard to which today’s healthcare consumers hold their physicians—not surprisingly—is the quality they experience when purchasing services from any business.
The call to action for physician practices, therefore, is to elevate their own standards for service, convenience, transparency, and communication—keeping in mind that in the internet age, positive or negative word of mouth can spread instantly and be far-reaching.
This white paper offers key strategies to help practices improve the patient experience.
AI isn't going to replace the doctor. It is going to replace a lot of repetitive, mundane tasks. There are many simple and repetitive tasks involved in patient communication and other patient interactions. When done manually, they can be very time consuming for staff and patients. Patients are frustrated about the issues such as poor communication, long wait times, and lack of digital tools.
However, many of these problems can be addressed with automation and further improved with AI. Therefore, AI is perfect for improving patient communication and experience.
To learn more about why and how AI is going to change patient experience, download this guide!
As high deductible plans have become increasingly widespread, the portion of medical bills that fall under patient responsibility, or patient self-pay, has also increased steadily. Forward-thinking healthcare facilities are reconsidering their revenue cycle processes to better cope with the rising number of patients who are responsible for paying all or a larger share of their medical bills, including how to reach self-pay patients and more effectively resolve balances.
In this e-book, we will share best practices and insights from experts who have successfully overcome the unique challenges of resolving patient self-pay accounts:
Why patient self-pay accounts require a more sophisticated approach
How hospitals can optimize processes within each phase of the revenue cycle
How to implement best practices for resolving self-pay accounts
Defining traits of successful patient self-pay collections and KPI
Executive Summary: Moving Beyond the Data Protection Status Quo
February 21, 2020
25 million data breaches reported in just the first half of 2019
Healthcare continues to be a prime target for cybercriminals - patient data is incredibly valuable and therefore healthcare organizations are incredibly vulnerable for targeting. Healthcare organizations need to go beyond just focusing on operating systems and start to include endpoints such as computers, printers, smartphones, and IoT devices in their security plans.
Learn more about how to better protect yourself from security breaches in HP's executive summary Moving beyond the Data Protection Status Quo.
Executive Summary: Improve Clinical Workflow, Reduce Costs with Purpose-Built Devices for Healthcare
February 21, 2020
Improving telehealth success with Healthcare specific devices
One of the primary challenges faced by clinicians with telehealth appointments is effectively and efficiently bringing both parties together without any breakdown in communication. Therefore, it's imperative that the hardware being utilized can support excellent audio with noise cancelling features, hi-res video and integrated hi-def cameras - without these items’ physicians are left with a good idea of the issue at hand but no way to implement.
Read HP's executive summary, Improve Clinical Workflow, Reduce Costs with Purpose Built Devices for Healthcare to learn about integrated solutions built specifically for clinicians.