Investment in Patient Financial Experience Key to Revenue Improvement

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As health care organizations juggle competing priorities, the patient financial experience (PFX) doesn’t always make the list. According to new research, it should.  

A patient’s first and last interactions are often financial. And market research shows that their satisfaction and your financial sustainability are impacted by these interactions.

In partnership with the Health Management Academy (HMA), Waystar has released the latest market research and insights from industry leaders on the current state of PFX. 

What's in the report?

  • Research on how automation is connected to financial sustainability and patient loyalty
  • Perspectives from leading health systems on what’s working (and what’s not)
  • Strategies to remedy gaps in patient satisfaction

5 Coding challenges that can make or break a healthcare organization’s financial future

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The Revenue Cycle Management landscape presents providers with a challenge at every turn. Whether it’s a perpetual issue, such as a lack of qualified personnel, or an unprecedented phenomenon, like a global pandemic that led to sky-rocketing demands, hospitals and healthcare facilities are fighting an uphill battle for operational efficiency. 

Coding is one integral part of RCM in which complications often arise. Coding issues involve constantly evolving factors that can break a healthcare organization’s financial future. In this piece, seasoned experts will dive into details on the five coding hurdles that organizations must identify and address in order to ensure a streamlined and effective coding process. 

Coding SMEs will discuss typically demanding tasks, such as coding to the highest specificity, and coding updates, including the recent 2023 ICD-10-CM updates. Additionally, human errors and missing data in coding and how they can greatly affect the timeliness of a claim submission will be highlighted. Lastly, the piece will close by addressing the scarcity of credentialed coding resources, providing some guidance on how to approach and resolve the obstacle. 


7 Steps to Sharpen Your Healthcare Revenue Cycle

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Do you need a rev cycle check-up? If you manage a revenue cycle for healthcare, you know quick, complete payments are hard to come by. When increasing denials and staff attrition are the norm, it’s easy to see why organizations are constantly facing frustration and financial loss.

In downloading this eBook, you’ll find helpful ways to identify the pain points for your organization, along with step-by-step instructions for refining your processes, implementing change, and making the most of your healthcare RCM tools.

Moving Forward: The Evolving Face of Nursing

Re-engineering nursing care is critical, particularly as patient demands change, technology creates once-unimaginable innovations, and staffing remains a challenge.

With a primary nurse model no longer effective, nurse executives are embracing technology and other innovations to adjust and evolve the way care is delivered, so it’s more sustainable for patients and direct caregivers alike.

Download our HealthLeaders Nursing Week eBook now!

An Asset Management Approach for Specialty Medications

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Cardinal Health

Attempting to offset the increase in high-cost medications by focusing solely on cutting costs isn’t a sustainable strategy for hospitals and systems.

Read about four ways to drive more value from specialty drugs across the organization, so you find every dollar in your specialty drug investment in this brief whitepaper.

Combating your Health System's On-Call Provider Challenges

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Historically, scheduling providers for on-call shifts has been challenging for healthcare organizations.

Often, organizations are relying on outdated, manual on-call processes, which can lead to miscommunications, negative patient outcomes, and increased provider burnout. But on-call doesn't have to be this complicated.

Download QGenda's eGuide to learn more about the common challenges healthcare organizations face with on-call provider scheduling and discover the benefits of automating your on-call processes.