How Messaging Is Reshaping Patient and Member Experiences

Sponsored by
TTEC

First, it was friends and family. Then, it was B2C brands. Now, people want to text and message healthcare providers and insurers. Are you set up to respond?

Inspired by the pandemic, widescale telehealth finally broke through in 2020. Beyond video chats, healthcare organizations are now using messaging apps to re-create the personal nature of in-person visits with the scale of a large contact center team.

Download, read, and share this strategy guide and learn

  • How member and patient experience leaders use text-based messaging to deliver secure, personal, and transparent communications
  • What healthcare leaders can do now to convince the c-suite that messaging is a necessary technology 
  • How messaging lowers costs, boosts employee productivity and efficiency, and improves member and patient satisfaction

Embracing Change Management for Revenue Cycle Success

Sponsored by
MedeAnalytics

HealthLeaders recently held the Revenue Cycle NOW Online Summit. Over the full day event, industry experts and thought leaders discussed the changing role of the revenue cycle and its impact on the healthcare space.

In this report, we examine critical issues raised during our opening keynote session, presented by Shawntea (Taya) Moheiser, CMPE, CMOM, Owner, ITS Healthcare, LLC and Kem Tolliver, CMPE, CPC, CMOM, President, Medical Revenue Cycle Specialists.

Download our latest report today to learn more!

The Shift to Virtual Care: Lessons From 2 Healthcare Systems

Sponsored by
Amwell

HealthLeaders recently held the Telehealth and Connected Health NOW Online Summit. Over the two-day event, industry experts and thought leaders discussed the changing role of virtual care for patients and providers and its impact on the healthcare space.

Gundersen Health System faced a huge cultural change due to the pandemic. Prior to COVID-19, Gundersen was involved in telehealth initiatives, but they were not in widespread use. The healthcare system devised a plan to limit in-person visits and move as much care as possible to telehealth. But how is that done is such a rapid manner?

Additionally, OU (Oklahoma) Medicine brought virtual care to the forefront for their patients and physicians. The focus was on progress and not perfection (for now) and with that, OU was able to complete 30,000 virtual care visits from March to mid-July. The feedback they received was encouraging, and for the most part exceeded patient experience scores that were higher to their in-person visits.

To learn Gundersen Health System’s four phase approach and OU Medicine’s plan of action, download our latest report today!

The New Normal: Telehealth After COVID-19

Sponsored by
Imprivata

HealthLeaders recently held the Telehealth and Connected Health NOW Online Summit. Over the two-day event, industry experts and thought leaders discussed the changing role of virtual care for patients and providers and its impact on the healthcare space.

In this report, we examine the critical issues raised during our opening keynote session, presented by ATA (American Telemedicine Association) CEO Ann Mond Johnson and Joseph C. Kvedar, MD, president of the ATA, professor at Harvard Medical School, and senior advisor of virtual care at Mass General Brigham.

They provided critical insight into:

  • Telehealth's progress during the pandemic
  • Changes that will be necessary to sustain these advancements
  • Reimagining the future of healthcare

The Guru's Guide to Acute Care Telemedicine

Sponsored by
SOC Telemed

Hospitals in the U.S. face a higher demand for primary and specialty physician coverage than available resources can meet. As a way of meeting the increasing demand, savvy leaders at hospitals and other healthcare facilities are looking to telemedicine.

However, many telemedicine programs fail due to unforeseen technical and clinical considerations. This guide will help healthcare organizations considering implementation of an acute telemedicine program avoid potential problems.

Our Telemed IQ Guru can help you make the most intelligent decisions to ensure program success. Read on to learn how you can enrich your operational model, empower your healthcare teams to improve clinical care and patient outcomes, and improve the financial health of your organization.

The Intelligent Guide to Acute Telemedicine

Sponsored by
SOC Telemed

When it comes to assessing the future of healthcare in the U.S., one thing is clear: there’s no shortage of forces working to drive change and disruption in this vital industry. Regulatory requirements, payment systems and reimbursement models will continue to evolve. Studies predict that patient populations will continue to grow as the number of qualified new specialists shrinks. Large-scale crisis events will continue to challenge hospitals to find new and more effective ways to mobilize and coordinate a rapid response. And clinical advances will continue to raise the bar on how quickly and effectively physicians can save and improve lives.

Read the Guide to see how telemedicine is a powerful tool to help hospitals build the resilience and expertise they’ll need to meet the challenges of the coming decades. As successes in neurology, critical care and psychiatry are replicated in more specialties, telemedicine will become a well-integrated part of American medicine, with established protocols that help hospitals comply with regulations, control costs and offer rapid, effective and compassionate patient care.

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