How Telehealth Triage Evolved into the Nation’s Largest Pediatric Telehealth Program

Sponsored by
American Well

Pediatric Associates, the largest privately-owned primary care pediatric practice in the country, cares for more than 500,000 patients—55% of whom are in risk-based contracts under Managed Medicaid.

The organization found that many of its patients were utilizing the emergency department for low-acuity conditions that could be better treated either in a primary care office or through telehealth. In this case study, Pediatric Associates discusses how the organization integrated telehealth into its triage line to divert unnecessary care from the ED and improve access.

Read the case study to learn how Pediatric Associates:

  • 66% of consumers are willing to use telehealth, and 8% have tried it
  • Uses telehealth to decrease patient wait times by 75%
  • Reduced ER use by 60% among high ER utilizers for low-acuity conditions
  • Expanded beyond its triage line to care for pediatric patients across Florida

Download this free report to learn more

Strategic Outsourcing Partnerships An Interactive e-Book

Sponsored by

With today’s increasingly complex health system challenges, sustainability depends on taking a fresh look at opportunities for innovation, revenue improvement, growth and cost reduction.

More physician groups than ever are discovering the advantages of selectively leveraging industry experts to immediately innovate, enhance and scale revenue cycle operations for more predictable and efficient outcomes.

Organizations must lead on quality care delivery while finding a strategic operating partner that can take on financial risk, deliver optimal practice performance, align trading partners and ultimately help them thrive in this new economic era.

This e-book explores opportunities for building strategic outsourcing partnerships that immediately enable physician groups to focus on quality care delivery while mitigating financial risk and expanding opportunities for patient engagement.

Download now for insights into:

  • Four challenges turned opportunities
  • A new model for revenue cycle operations
  • Three key strategies for growth

New Protocol for Opioid-Fueled Emergencies

Sponsored by

Between July 2016 and September 2017, visits to the ED for suspected opioid overdoses increased 30%. Two-thirds of patients with opioid use disorder, when asked, have expressed interest in quitting or cutting back. But emergency care providers have the lacked the tools necessary to start patients on the road to recovery directly from the ED.

Now we have a new option.

A growing number of emergency departments are employing Medication-Assisted Treatment (MAT), which combines medication intervention and behavioral therapy to quickly initiate recovery. The results are better outcomes, reduced readmissions, and improved ED efficiency.  
Widespread acceptance of this treatment is largely being driven by three factors:

  1. With MAT vs. traditional treatment, patients are almost twice as likely to stay in a 30-day treatment program.
  2. Patients use fewer inpatient addiction-treatment services.
  3. As opioid-related visits and readmissions overwhelm EDs, earlier and more effective treatment is required.

Download our latest whitepaper to learn more!

Infection prevention and control recommendations: cleaning and disinfecting computers, displays, and accessories used in healthcare settings

Sponsored by

Are you overlooking the obvious when it comes to HAI prevention?

Hear what experts are saying about proper device sanitization and what you can do to help stop the spread of potentially dangerous pathogens.

With the surge in EMR usage, keyboards and PCs are used widely in clinical care settings. But unlike medical equipment and high-touch environmental surfaces, these IT devices are rarely subject to infection prevention standards.

There are steps you can take today to help prevent HAI.

Read guidelines on implementing proper healthcare disinfecting and cleaning practices developed by a team of board-certified infection preventionists working on behalf of APIC Consulting Services Inc (Association for Professionals in Infection Control and Epidemiology).

Key Learnings:
•    The risks posed by contaminated IT devices
•    Their role in the transmission of healthcare-associated infections (HAIs)
•    Targeted cleaning and disinfection protocols created by APIC Consulting Services

Next Generation Call Center: Engagement is Critical to the Future of Healthcare

Sponsored by

In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys.

Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.

Telehealth Index: 2019 Consumer Survey

Sponsored by
American Well

The majority of consumers are open to telehealth and adoption of telehealth continues to grow. This new consumer survey report highlights the unique opportunities for telehealth within different age demographics. As health systems continue to introduce telehealth programs, it is essential for these organizations to understand where consumers see value in telehealth—and where they don’t—to maximize its worth and impact.

Harris Poll conducted an online study among more than 2,000 adults to measure usage and sentiments toward telehealth. The results are weighted to be representative of the American adult population across standard demographics.

Here’s what they found:
•    66% of consumers are willing to use telehealth, and 8% have tried it
•    How consumers want to use telehealth varies greatly by age
•    Millennials want telehealth to address growing mental healthcare issues
•    Older populations want telehealth for prescription renewals, chronic care management
•    Middle-aged consumers are most willing to use telehealth for urgent care
•    Two-thirds of consumers use personal health monitoring devices

Download this free report to learn more about consumer willingness to use telehealth, for what, and how healthcare organizations can shape their telehealth programs to reach and impact these unique audiences.