3 Ways Tech Can Improve Patient Experience

Are you looking to enhance your patient experience? Think tech. This HealthLeaders eBook features three stories that focus on how technology can contribute to a good patient experience.

In the first story, Senior Vice President and Chief Experience Officer Rick Evans at NewYork-Presbyterian says technology has drastically changed how health systems address patient engagement and activation, adding that within their strategic initiatives, NYP not only focuses on an overarching strategy to engage with the patient but also to create convenience.

In the second story, find out how Denver Health is using the Cheers customer relationship management module developed by Epic to get in front of its patients and talk to them about care management. 

In the third story, see how "inbox ninjas" can close gaps in primary care between doctors and patients. Bassett Healthcare has hired staff members to review doctors' email inboxes and to act on patient messages requiring immediate attention. 


Automating Success: The Keys to Revenue Cycle Transformation

Sponsored by

The revenue cycle is ready for reinvention, but many providers struggle to balance the need for change while navigating challenges. With cash flow sinking and costs on the rise, providers could reap benefits from fundamentally reassessing their approach to revenue cycle management. New methods that apply automation, incorporate technology-enabled solutions and better leverage business expertise and talent, can help ensure providers collect every dollar they are entitled to.

This e-book from Optum is essential reading for health care leaders ready to challenge the status quo. Download Automating success: The keys to revenue cycle transformation today. Gain insights into proven, yet innovative strategies that are not just proven to decrease costs, but unlock new sources of growth and improve the patient experience too. 

AI’s Rising Impact in Healthcare: Preparing for What’s Next

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Healthcare is on the threshold of a new period of innovation marked by the growing influence of artificial intelligence (AI). In a recent HealthLeaders webinar sponsored by MedeAnalytics, titled “The Art of the Possible with Analytics and Artificial Intelligence in Healthcare,” industry leaders gathered to discuss AI’s benefits, practical applications, and challenges in healthcare, with a close look at large language models and generative AI.

The panelists highlighted the rapid advancement of AI technologies with a balanced view of enthusiasm and caution. Andy Dé, Chief Marketing Officer at MedeAnalytics, pointed to the profound impact of Microsoft’s recent incorporation of generative AI in its Office products, marking it as a critical shift with far-reaching implications for all industries, including healthcare.

Dé was joined by David Schweppe, Chief Analytics Officer of MedeAnalytics, and Ylan Kazi, Chief Data Officer of Blue Cross Blue Shield of North Dakota, for an in-depth discussion of AI’s evolving role in healthcare.

The panel emphasized the importance of:

  • Cultivating a versatile portfolio of AI tools
  • Maintaining data integrity
  • Implementing ethical guidelines for AI
  • Widening the application of AI in healthcare

Download now to learn more from the panel on AI's rising impact in healthcare! 

11 top causes of denials - and how to fix them

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If you work in denial prevention, you live and die by codes. CARCs and RARCs can tell you why a claim was paid differently than it was billed. But by the time you get to a code, a denial has already happened. That means time-consuming appeals, manual work, extended timelines, and lost revenue.

That’s not ideal — and it’s why we created this resource to provide you a proven denial prevention playbook.

Working denials takes specific skills. The fact that 63% of denials are preventable yet most are never reworked shows how complex the process is. In this playbook, you’ll get a detailed look at the top denials — along with strategies to resolve, prevent, and automate that work in the future.

Take a deep dive into denials, examining where they most frequently originate as well as strategies to stay ahead of them. Discover the way forward.

By the Numbers: The Growing Cost of Maintaining an Independent Practice

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The costs and administrative hassles associated with running a physician-owned practice are growing. This infographic breaks down the numbers and reveals how intelligent revenue cycle analytics and streamlined claims management can help you maintain your autonomy.

Download the infographic to get the numbers!

A Simple Guide to Designing Word-Class Healthcare Employee Experience Program

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Your employees have changed. From the way they work, to what they expect from their managers, everything about the relationship people have with your organization is different.

Employees are renegotiating the terms of their relationship with work and want their high expectations met or even exceeded - or they'll leave.

How you measure success in your employee experience must change. The next era of success starts with employee experience. Download this resource to get the framework for building a successful organization going forward.