Managing the Healthcare Staffing Crisis

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Administrative healthcare staff are experiencing burnout at record rates. Now is the time to understand what may be driving turnover at your organization and implement sustainable strategies to reverse the trend. Here’s the secret: It’s not about finding more people to do the work. Instead, the solution lies in retaining your existing staff and helping them  work more efficiently. 

With this white paper, you get:

  • A deeper understanding of the staffing crisis drivers  
  • Strategies to mitigate the effects of COVID-19 on the healthcare staffing crisis  
  • Ways to make the patient part of your administrative team  
  • A 10-step action plan to develop a healthy and productive work environment  

Feel the Burn: Strategies to Reduce Physician Burnout in Challenging Times

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The steps health systems and independent practices can take now to mitigate the immediate and long-term impact of COVID-19 on clinician wellness.

Clinician burnout has been a growing problem for health systems and independent practices for years. Numerous studies have indicated that much of the stress clinicians experience is driven by excessive administrative busywork such as entering data into the EMR, which often flows into evenings and weekends. “Excessive workload, clerical burden, and inefficiency in the practice environment, a loss of control over work, problems with work-life integration, and erosion of meaning in work” are all implicated in clinician burnout. One study conducted in a community hospital emergency department (ED) found that 43% of clinician time was spent working in the EMR and only 28% on direct patient care.

In this whitepaper we discuss strategies to mitigate burnout while providing quality patient care including:

  • Clinician Wellness
  • Patient Safety
  • Effective Interactions

Creating an Exceptional Engagement Experience

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As consumers, patients have grown accustomed to digital experiences, and they expect their healthcare providers to keep pace. With a surge in telehealth and experience‑oriented disruptors entering the industry, patients face more options for care, making engagement a crucial competitive differentiator. Get your copy of our guide to explore how to create an exceptional engagement experience.

The journey to better patient engagement: 

  • Patient engagement in the digital era: What patients expect when interacting with their healthcare organizations.
  • Choosing the right vendor: What to look for in a vendor and what capabilities ensure a superior patient experience.
  • Unlocking the digital front door: How to build your patient engagement strategy and achieve quick success.
  • Understanding the value of patient engagement solutions: How technology can drive value beyond patient satisfaction to financial wellness and clinician experience.

Your Guide to Building a Modern Patient Experience Program

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Today’s healthcare organizations are undergoing enormous transformation. Patients are increasingly “shopping” for healthcare, entering through a digital front door, and demanding more precise and personalized care. Facing disruptive new market entrants and rapidly changing patient needs, healthcare organizations must embrace a modernized approach to patient experience that enables enterprise-wide insight, agility, and responsiveness.

In this ebook you’ll learn:

  • How to capture a 360-degree view of the patient experience across all touchpoints regardless of location, specialty, or department
  • How caregivers impact the patient experience and what your staff needs to enhance outcomes
  • The importance in shifting from point-in-time reporting to predictive, actionable analytics
  • How to optimize the moments that matter most to your patients, their families, and the communities you serve

Registration Done Right: Creating an Ideal Patient Access Workflow for Your Organization

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For many healthcare organizations, financially clearing patients for care is an expensive, manual, and time-consuming process. A recent McKinsey report indicates that $1 trillion of the annual healthcare expense in the U.S. is administrative spending. The current status quo for many organizations is to trudge through fragmented and disjointed processes to manage patient eligibility, reimbursement, and billing, which helps to fuel this exorbitant spending. For those paying attention, you know the trends are continuing in the wrong direction. The pandemic introduced a new set of challenges and expenses.

To understand first-hand the challenges and pain related to front-end patient access processes, the provider business unit of Inovalon, formerly ABILITY Network, went straight to the source – their customers.

The Innovation Solutions team, at Inovalon, conducted market surveys and completed 980 direct conversations with acute and ambulatory providers, this whitepaper explores the findings.

CMS Emergency Preparedness Booklet

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Balancing competing events with daily clinical operations is nothing new to the healthcare industry, especially given the frequency and severity of natural disasters, cybersecurity incidents and man-made threats. 

The pandemic further emphasized the need for emergency preparedness and the core role communications play in executing a successful response—components mandated by the Centers for Medicare and Medicaid Services (CMS) Emergency Preparedness Rule.

To help you execute a well-devised plan and meet compliance, we’ve devised this booklet, which highlights key components of the rule, including recent CMS-issued updates.