New Protocol for Opioid-Fueled Emergencies

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Between July 2016 and September 2017, visits to the ED for suspected opioid overdoses increased 30%. Two-thirds of patients with opioid use disorder, when asked, have expressed interest in quitting or cutting back. But emergency care providers have the lacked the tools necessary to start patients on the road to recovery directly from the ED.

Now we have a new option.

A growing number of emergency departments are employing Medication-Assisted Treatment (MAT), which combines medication intervention and behavioral therapy to quickly initiate recovery. The results are better outcomes, reduced readmissions, and improved ED efficiency.  
Widespread acceptance of this treatment is largely being driven by three factors:

  1. With MAT vs. traditional treatment, patients are almost twice as likely to stay in a 30-day treatment program.
  2. Patients use fewer inpatient addiction-treatment services.
  3. As opioid-related visits and readmissions overwhelm EDs, earlier and more effective treatment is required.

Download our latest whitepaper to learn more!

Infection prevention and control recommendations: cleaning and disinfecting computers, displays, and accessories used in healthcare settings

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Are you overlooking the obvious when it comes to HAI prevention?

Hear what experts are saying about proper device sanitization and what you can do to help stop the spread of potentially dangerous pathogens.

With the surge in EMR usage, keyboards and PCs are used widely in clinical care settings. But unlike medical equipment and high-touch environmental surfaces, these IT devices are rarely subject to infection prevention standards.

There are steps you can take today to help prevent HAI.

Read guidelines on implementing proper healthcare disinfecting and cleaning practices developed by a team of board-certified infection preventionists working on behalf of APIC Consulting Services Inc (Association for Professionals in Infection Control and Epidemiology).

Key Learnings:
•    The risks posed by contaminated IT devices
•    Their role in the transmission of healthcare-associated infections (HAIs)
•    Targeted cleaning and disinfection protocols created by APIC Consulting Services

Next Generation Call Center: Engagement is Critical to the Future of Healthcare

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In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys.

Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.

Telehealth Index: 2019 Consumer Survey

Sponsored by
American Well

The majority of consumers are open to telehealth and adoption of telehealth continues to grow. This new consumer survey report highlights the unique opportunities for telehealth within different age demographics. As health systems continue to introduce telehealth programs, it is essential for these organizations to understand where consumers see value in telehealth—and where they don’t—to maximize its worth and impact.

Harris Poll conducted an online study among more than 2,000 adults to measure usage and sentiments toward telehealth. The results are weighted to be representative of the American adult population across standard demographics.

Here’s what they found:
•    66% of consumers are willing to use telehealth, and 8% have tried it
•    How consumers want to use telehealth varies greatly by age
•    Millennials want telehealth to address growing mental healthcare issues
•    Older populations want telehealth for prescription renewals, chronic care management
•    Middle-aged consumers are most willing to use telehealth for urgent care
•    Two-thirds of consumers use personal health monitoring devices

Download this free report to learn more about consumer willingness to use telehealth, for what, and how healthcare organizations can shape their telehealth programs to reach and impact these unique audiences.

Support High-Risk Patients Through ED Optimization

Sponsored by
Collective Medical

CHI St. Anthony was a rural Oregon hospital looking for a better way to balance patient care initiatives with limited clinical and operational resources. With approximately half of its daily patient load being more appropriate for lower acuity settings, leadership realized that collaborating care for these patients was the key to opening up the emergency department (ED) for those who needed it most.

Using real-time analytics and smart notifications provided by Collective Medical, CHI. St. Anthony was able to identify and manage complex patients with histories of high utilization, social determinants of health, substance use disorder, and other risk factors. This helped staff not only address the root causes of high ED utilization but also increase collaboration with other hospitals, clinics, and primary care providers, resulting in:

  • A 75 percent reduction in unnecessary ED visits within 18 months
  • A reduction in LWBS rates from 6 percent to 2 percent
  • A 60 percent reduction in narcotic prepack prescriptions for $200K in hospital cost savings

Three Innovative Approaches to Reduce Inefficiency in Payer-Provider Interactions

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Imagine a financial ecosystem that interconnects payers and providers.

It’s essential to the financial well-being of any provider organization but the current claims and payment system is inefficient and outdated. Transparency, technology and trust are 3 critical elements to evolve the payer-provider relationship for fewer denials, patient payment estimations, reduced administrative costs and more.

Download our free whitepaper to uncover sound strategies, clear communications, smarter technology and innovative ways to reduce friction between payers and providers, a denial-free health care system could indeed be in our future.