The State of Healthcare Communications

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What did 200+ healthcare professionals say about healthcare communications in 2021?

Spok has surveyed healthcare professionals each year since 2011 to assess how clinical communication is handled in their organizations, as well as the trends, challenges, and predictions shaping this critical capability. The 2021 survey indicates a milestone in understanding healthcare communication due not only to the long-term trends it reveals, but also because of the COVID-19 related changes that have emerged.

Download the eBook to learn more about: 

  • Current communication challenges
  • The impact of COVID-19 on communication methods and gaps it created
  • Burnout among healthcare workers
  • The future of healthcare communication

Coping with COVID-19 for Caregivers: Results from a National Survey at the American Medical Association

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American Medical Association

COVID-19 has introduced unique stressors to the healthcare community, which will likely have lasting effects in the years ahead. National findings from the AMA's "Coping with COVID-19 for Caregivers” survey provided important insights into healthcare workers' experiences over the past year. Nearly 1 in 4 physician respondents said they were likely to leave practice within the next two years.

Download the summary report to learn more about these insights and discover organizational well-being resources available through the AMA.

Securing Healthcare Payment Data While Meeting the Demand for Digitization

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With many Americans focused on contactless and digital payments as a means to limit in-person interactions at medical facilities, banks and post offices, the issue of data and payment security appeared to become a secondary concern. While payment security may not be top of mind for consumers, providers still need to be vigilant.

In this survey report, learn key insights on consumer digital security concerns, including:

• The top five security concerns

• Security perceptions by industry
• How secure digital payments drive satisfaction
• And more!

Fostering Excellence Along the Nursing Journey

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A panel of clinical experts at ANPD Annual Convention shares innovative ways to support nurses along their professional journey, cultivate leaders, and build resiliency.

Nurse leaders strive to ensure nurses—from newly licensed to experienced—have the resources and support to excel in their practice. Yet, 50%1 of novice nurses commit errors in care and nurse turnover rates are rising, especially among new RNs (23.9%2) who often lack professional skills, competence, and engagement to deliver optimal patient care. At the same time, nurse turnover costs $4.4-$7M per hospital annually.3

Download the full report today to learn more about key strategies and tactics for promoting readiness to practice and creating an environment where nurses not only want to work, but also want to stay.

1 William J. Muntean. Nursing Clinical Decision-Making: A Literature Review, 2012
2 2021 NSI National Health Care Retention & RN Staffing Report, NSI Nursing Solutions, Inc., March 2021
3 Jennifer Thew, RN, HealthLeaders. Want to Keep Nurses at the Bedside? Here’s How, March 27, 2019

How CMS Can Ensure Hospital-Physician Alignment Under Mandatory Bundled Payments

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Sound Physicians

CMS has announced their intention to transition the current BPCIA program from voluntary to mandatory, which implies substantial reimbursement risk for hospitals. In this whitepaper, experts from Sound Physicians, who has experience managing over 400,000 episodes and $10 billion in at-risk spending, share what this transition will mean for hospitals, including:

  • Annual financial implications relative to hospital size
  • Importance of hospital-physician alignment under mandatory bundles
  • 3 potential models CMS could select

Opening the Digital Doors: Expanding Access and Health Equity

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Get the executive blueprint for mapping innovative digital strategies to improve access and outcomes for everyone. In this guide, we will look at factors that challenge digital engagement, how leaders can avoid common pitfalls and ways to map the digital strategies that will have the most impact on access and outcomes - medical, behavioral, and social.

Find answers to important questions including:

  • What are the four factors of digital engagement?
  • What is the impact of digital inequity on health outcomes?
  • What are the steps for a holistic approach to digital engagement?
  • How can executives adopt an innovator's mindset to digital health?

It's time to rise to the challenge of opening digital health care access to everyone. Learn strategies for success in this helpful guide.