Reimagine Organizational Structure, Culture, and the Health of Your People

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Hospitals and health systems need the flexibility to examine and reassess their organizational culture, build resilience, and remain hyper-vigilant in keeping staff healthy and safe. This best practice guide outlines ways for hospitals and health systems to adapt their culture to ensure the job satisfaction, wellness and empowerment of their people.

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2021 State of the Patient Financial Experience Report

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Findings from over 3,000 patients and nearly 50 healthcare providers reveal what it will take to get patients re-engaged and back in for care.

Download the 2021 Patient Financial Experience report to learn what hurdles lie ahead on the road to financial recovery from COVID-19. Plus, discover how patient expectations have changed since the pandemic began just over a year ago.

The report will reveal:

  • The #1 source of patient confusion
  • How to prevent 80% of patients from deferring care
  • Which digital investments give your health system a competitive advantage

Mobile Health Emerges From Pandemic as a Transformative Technology in Healthcare

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Virtual rounding. Mobile first. Two concepts that were a rarity before the COVID-19 pandemic. These core concepts allow healthcare staff and their patients to adjust to a new normal, where neither are tethered to a traditional personal computer to communicate, to enter information, or to retrieve it. But along with this newfound freedom and flexibility come increased concerns about the security and privacy of the information being entered and retrieved.

In this report, hear from Harun Rashid, vice president and chief information officer at Akron Children's Hospital and Zafar Chaudry, senior vice president and chief information officer of Seattle Children's Hospital about some of the benefits and challenges of an increased reliance on mobile technology. Additionally, Wes Wright, chief technology officer of Imprivata, provides key insight in an exclusive interview surrounding mobile technology and its new balancing act between usability and security when communicating with patients.

The Path Forward: Five Opportunities to Transform Your Revenue Cycle and Build a Pathway for Long-Term Financial Success

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Economic pressures from COVID-19 have weighed heavily on health systems, physician organizations, and consumers alike. With hundreds of thousands of individuals losing jobs and employer-sponsored health insurance, along with the significant financial hit providers have experienced since the start of the pandemic, the healthcare industry—which was already challenged with paper-thin margins—is facing even greater downward pressure on revenues.

A new guide from HBCS explores these challenges health systems and physician organizations now face and provides five ways to ensure a successful path forward.

Download now to read the solutions and see the results!

Addressing Overlooked Populations: Creating a Remote Patient Monitoring Program that Supports Behavioral Health and Social Determinants of Health

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The pandemic has both exacerbated and brought to light the urgent need to support patients facing behavioral health and social determinants needs. While virtual care solutions such as remote patient monitoring have been deployed to support patients with physical health conditions such as diabetes and heart failure, there is no solution that collects qualitative mental health and social determinants needs.

Learn how a new type of remote monitoring, one that doesn't use devices, can support patients with depression, anxiety, substance abuse, as well as social determinants while reducing stigma for disclosing such needs.

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Virtual Critical Care: A Lifeline for Rural Hospitals and Patients

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Augusta University Health (AU Health) operates two hospitals, a critical care center, and more than 80 outpatient practice sites in 24 counties in Georgia and South Carolina. In 2019, AU Health partnered with Amwell to roll out a grant-funded program to provide telemedicine emergency services at six rural hospitals in Georgia with two major goals in mind: to improve care in rural communities and keep their hospitals financially viable.

In the summer of 2020, the program pivoted to provide critical care consults to patients with COVID-19 or other chronic conditions who could not be transferred to higher levels of care. In the first months of the program, participating rural hospitals reduced their transfers by more than 80%, enabling patients to receive care in their communities with minimal disruption to continuity of care.