Role of Financial Care in Patient Experience Obsession

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A survey of 260 revenue cycle leaders by Forrester Consulting found that patient financial experience is becoming a more urgent focus at leading health systems. Over half of hospitals say that patient experience is extremely important to them, and nearly two-thirds say that patient financial services are an important driver of overall patient satisfaction.

Key learning points:
• Trends driving consumerism in healthcare financial services
• Financial and clinical impact from improving patient financial services systems
• Strategies to build a patient experience culture and operation that drives satisfaction

Ready, Risk, Reward: Aligning for Success with the Second Generation of Clinically Integrated Networks

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A strategic guide for optimizing clinicially integrated networks for larger patient populations and those in advanced alternative payment models with commercial, employer and government payers.

Mt. San Rafael Hospital: Leading the Way in Attestation

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Upgrading from a paper-based environment to an EHR helped a rural Colorado hospital avoid costly Meaningful Use fines. The hospital’s doctors, nurses, board of directors, and IT team collaborated to address the difficult task of preparing for MU3.

Healthcare Leader's Guide: Preventing Patient Harm Through Better Communications

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What happens when care teams don’t communicate? Communication failures, delays, and breakdowns can result in greater medical errors, malpractice costs, and mortality rates.

Dive into the real-life story of an academic medical center that experienced challenges with their communication infrastructure: Explore the five leading points of failure and discover how you can correct or prevent issues in your organization. You’ll learn how the right technology, process, and culture supports frictionless clinical communications to support patient safety.

Conquering the Complexity of Integrated Care Management

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Baylor Scott & White

With the help of Population Health Advisors, Virginia-based Sentara Healthcare is changing the culture toward more effective and efficient care coordination that reduces costs and improves quality for the health system’s sickest patients. 

Trends in Digital Health How technology is impacting patient care

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Digital health technologies like blood glucose meters and smartwatches have taken the healthcare industry by storm. But how are they being monitored and used? We surveyed around 200 hospital and health system executives and clinicians to find out.