The start of 2025 is an opportune time for healthcare leaders to reevaluate how best to lead their organizations into the next era of technological innovation.
This is critical for healthcare leaders, as our role directly impacts the output of innovations that stand to make a real difference in physicians’ and patients’ lives. At eClinicalWorks, strong leadership and a culture of innovation are central to advancing our mission of improving healthcare together.
Building Customer Relationships and Understanding Customer Needs
Understanding the key problems your customers face is critical to delivering impactful solutions. Healthcare practices today face obstacles, including staffing shortages, inefficiencies, and administrative burdens. Smaller organizations typically cannot afford to invest in expensive, cutting-edge solutions.
eClinicalWorks prioritizes personal relationships with providers/practices over the long-term to keep a pulse on evolving challenges and creates easy-to adopt, affordable solutions to address them. eClinicalWorks fielded a survey to understand how AI can best support physicians and found that the majority of providers (59%) receive 100+ faxes per week. Analyzing high volumes of faxes results in administrative burden for staff, underscoring the need for a solution like eClinicalWorks Image AI to simplify fax management for providers.
Additionally, recognizing that billing is a time-consuming and cost-intensive process for staff, eClinicalWorks developed AI for revenue cycle management (RCM) tools to automate the end-to-end billing process. These tools are priced affordably to ensure access for all practices, regardless of size. Healthcare leaders can help their customers thrive and improve the healthcare system through such innovations.
Always-On Innovative Mindset
For businesses, success must be defined not by a singular moment of greatness but by long-term growth and innovation. In healthcare, innovation is at an all-time high, with AI technologies transforming how physicians care for patients and manage their clinical duties. In an ever-evolving healthcare environment, success is measured by an organization’s sustained impact.
At eClinicalWorks and healow, we never stop thinking about new tools we can develop or enhance to improve the healthcare experience. In 2023, healow launched Sunoh.ai, an AI medical scribe that eliminates the need for doctors to sit behind a computer and take notes during appointments. Within a year, healow rolled out updates to Sunoh.ai to include a multilingual feature, improving the reach of the technology and meeting the evolving needs of patients and physicians. Additionally, in 2024, healow launched healow Genie – a first-of-its-kind AI-powered contact center solution that fields after-hours phone calls and provides patients with the information they need when they need it.
All these features integrate with eClinicalWorks EHR software and are EHR-agnostic, furthering their capabilities and improving usage across healthcare practices. By embracing constant change and always looking for new problems that your business can solve, you can build a foundation for long-term success.
Embedding Empathy and Trust in Everything You Do
Empathy and mutual respect must be at the core of everything you do to create a productive, welcoming workplace. It is important to view improvement as a team activity—not an individual one. Establishing empathy in the workplace can lead to better outcomes—a survey found that 86% of employees believe empathetic leadership boosts morale, and 85% believe it boosts productivity.
Fostering a transparent workplace that prioritizes group settings over smaller meetings helps drive a culture of innovation, trust, and loyalty. According to Deloitte, when employees feel they are in a high-trust environment, they are 50% less likely to leave and 180% more likely to be motivated.
Transparent workplaces improve the speed of innovation and can have a domino-like effect when it comes to delivering transformative solutions for physicians and patients. With faster communications across an organization, needs can be clearly communicated, and results can be accelerated. Ensuring your staff is motivated and understands the organization’s broader goals can help sustain health systems.
As a healthcare leader in 2025, it is critical to evaluate your priorities and consider increasing emphasis on empathy, transparency, and a long-term view of success. Fostering a positive environment where employees feel their voices are heard opens the door to fresh thinking, company loyalty, and increased respect for leadership. The path to a healthier future for all requires thoughtful and innovation-driven leadership today.