In April, the government will begin boiling down patient feedback into a five-star rating. Federal officials say they hope that will make it easier for consumers to digest the information now available on Medicare's Hospital Compare website. The hospital industry says judging a hospital on a one-to-five scale is too simplistic. Nationally, hospitals have improved in all the areas the surveys track, including how clean and quiet their rooms are and how well doctors and nurses communicate . But hundreds of hospitals have not made headway in boosting their ratings, federal records show.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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