'This is not right': Medicare's plan guide was so messed up, it's offering a do-over

Medicare counselor Kelly G. Loeb helped 92 people enroll in their health care plans this past year, but it was tougher than usual. The Centers for Medicare and Medicaid Services added a new planning tool to its website, and it was so confusing — even for experts like Loeb — that congressional leaders have called for officials to publicize a special do-over period to give recipients another chance to enroll in the right plan.