People who already bought health insurance through Obamacare will likely face another round of confusing technical issues as they try to re-enroll for a second year. The health-care law's second open-enrollment period begins November 15. And by almost all accounts, HealthCare.gov will probably work much better this time, especially considering its disastrous debut. Health insurance companies, at least so far, seem to think HealthCare.gov is on the right track to function more smoothly for new customers. But insurers still see gaps in the system for people who want to renew their coverage, including pitfalls that threaten consumers with duplicate enrollments, unexpected cancellations, or surprising tax bills.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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