The Washington Health Benefit Exchange recovered from errors on its first day of operations this year, only to have another setback earlier this week. On Tuesday, the exchange identified an error that resulted in the accidental cancellation of both enrollment and payment for 6,000 customer accounts that were enrolled in qualified health plans. Early analysis indicates the exchange's system integrator, Deloitte, accidentally ran the automated cancellation of these accounts, according to a statement from exchange CEO Richard Onizuka. This isn't the first problem the system has had this year.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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