Why your doctor won't even look you in the eyes

When you're sick, you face formidable problems. You don't feel well, you're in an emotional turmoil, you can't think straight. To make matters worse, when the physician is taking a medical history and physical exam either in his office or in the hospital, he has his back to you most of the visit while he looks at the computer. The electronic medical record has shifted focus of the physician's attention on the computer rather than you, the patient. Michele Ross is fed up with the lack of doctors' personal skills. She receives her healthcare at a clinic and sees a different doctor each time.