For four years, Kathryn Jackson has been filling prescriptions at her local pharmacy with no problems. But this month, Jackson and other Kaiser Permanente customers with prescriptions for maintenance medications received notice from the company they would need to switch to the company’s own mail-order pharmacy for refills if they wanted their prescriptions covered.
In a social media landscape shaped by hashtags, algorithms, and viral posts, nurse leaders must decide: Will they let the narrative spiral, or can they adapt and join the conversation?
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