To prepare for advanced automation, revenue cycle executives are stripping away complex EHR customizations and rethinking long-term vendor contracts.
During the recent HealthLeaders Revenue Cycle Exchange, executives largely agreed that it is necessary to return to foundational EHR states, stripping away years of over-customization, to scale emerging technologies. This back-to-basics approach also involves consolidating vendor relationships and overcoming human resistance to automated processes.
Check out the infographic below to see three ways health systems are streamlining their tech stacks, and read more insights here.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Revenue cycle leaders are removing dated EHR customizations to establish a baseline infrastructure before implementing AI or advanced automation.
To account for rapid technological changes and regulatory uncertainty, organizations are rejecting long-term vendor commitments and exiting partnerships that do not add clear value.
Human staff must learn to trust that modern automation platforms are working in the background, rather than relying on manual, touch-based account interventions.