Hard-dollar ROI might be the top priority for health systems investing in new technology, but it is also important to consider "soft" benefits like staff well-being and patient experience.
In this episode of HL Shorts, Christina Slemp, System Vice President of Revenue Cycle Financial Services at UNC Health and HealthLeaders Exchange and Mastermind member, explains why it's important to consider the "soft" benefits, like reducing clinician burnout, when considering new technology investments and how to makes these parts of winning business cases.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
The value of a new technology investment does not always come from direct cost savings alone.
A key "soft" benefit is giving clinicians more time to breathe and interact with patients, rather than being burdened by manual processes.
Technology can improve staff satisfaction by allowing employees to feel more impactful and taking them off the "hamster wheel" of repetitive tasks.