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Priorities This Week? HealthLeaders Exchange Members Share Theirs

Analysis  |  By Jim Molpus  
   March 26, 2020

An essential leadership quality is the ability to focus and prioritize in times of crisis.

With the COVID-19 pandemic changing healthcare daily, we asked some of our members within the HealthLeaders Exchange community to share what they are prioritizing this week:

Scott Rathgaber, MD, CEO, Gundersen Health
(CEO Exchange member)

Focus this week:

  • Visitor screening and further restrictions
  • Ambulatory guidelines for protection of staff
  • Financial modeling and triggers based upon different scenarios
  • Expanding on site capability of COVID testing and setting criteria
  • Detailed tracking of PPE (personal protective equipment) supply and rate of use
  • Assuring staff safety both physical and psychological
  • Continued surge capacity planning


Chris DeRienzo, MD, System Chief Medical Officer | SVP of Quality at WakeMed Health & Hospitals
(Innovation Exchange member)

"Doing everything I can, everywhere I can, with anyone I can, for as long as I can, to make sure my bedside caregivers have what they will need to keep caring for our community through the unprecedented needs we expect over the coming weeks."

Nabil Chehade, MD, Chief Population Health Officer, The MetroHealth System
(Innovation Exchange member)

"We are focusing on optimizing our COVID hotline managed by our call center triage nurse that subsequently may lead to an instant telehealth visit from one of our providers. Many times they are treating respiratory infections, and in other instances quarantining patients at home. Our nurses do follow up calls on those patients who are quarantined. Our institute for H.O.P.E.™ checks regularly on patients and assists with essential groceries and food deliveries that our staff shops for and delivers. All items are generously donated by our community partners."

"This is an end-to-end service to make sure suspect COVID patients are staying at home and are well supported and observed for clinical deterioration. We are very excited about that work and we are continuously evolving and optimizing our workflows. The volumes are very high for a system our size, but we are doing well."

The HealthLeaders Exchange is an executive community for sharing ideas, solutions and insights. Please join the community at To inquire about attending a HealthLeaders Exchange event, email us at or visit our website for more information.

Jim Molpus is the director of the HealthLeaders Exchange.

Photo credit: Pictured above: Chris DeRienzo, MD, System Chief Medical Officer, SVP of Quality at WakeMed Health & Hospitals, speaks at the 2019 Innovation Exchange. (Photo: David Hartig.)

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