Covid-19COVID Communications: 3 Leadership Messages to Get Right
Your crisis communications strategy has the basics, but this moment in healthcare demands being mindful of just how big the...
Covid-195 De-escalation Tips For COVID-19 Stressors
With hospitals pushed to the breaking point, here are some suggestions to defuse the inevitable stressors that come with the...
StrategyAt the Epicenter: An Interview With Northwell Health CEO Michael Dowling
Dowling speaks about the opportunity to lead during the COVID-19 pandemic.
Clinical CareFocus on Communication Skills to Improve Your Hospital's Patient Experience
Improving the communication skills of clinicians and nurses builds rapport and trust with patients.
Clinical CareOpen Communication Softens Impact of Medical Errors on Patients and Families
Although it has limits, open communication can decrease the emotional and behavioral impacts of medical errors.
StrategyHospital Splits This Payroll Expense 50/50 With Local Payer to Curb ER Overuse
New Ulm Medical Center struck a deal with a local payer willing to share the cost of a simple intervention....
Clinical Care'I Feel Like I'm In Jail': Hospital Alarms Torment Patients
Nearly every machine in a hospital is now outfitted with an alarm. The glut of noise means that the medical...
NursingSoft Skills That Deliver Hard Results
Want to achieve your organization's strategic goals? Put a little love and joy into your culture.
StrategyAfter the Breakup: How to Manage When Your Potential M&A Partner Walks Away
UnityPoint Health rejected a potential merger with Sanford Health this week, forcing the CEOs to readjust after touting the expected...
StrategyWhat to Do When Converting a Hospital From Nonprofit to Investor-Owned
While perhaps not as controversial as it once was, the 'conversion' of a nonprofit hospital to a for-profit venture can...
StrategyHow SSM Health Is Unifying Its Internal and External Identity
With care delivery sites across four states, the system's regions often acted independently. That changed as the system reconfigured itself.
StrategyStaying Power: How CEOs Can Lead Through Uncertainty
Translating big-picture long-term strategies into day-to-day processes that point toward success requires CEOs who recognize the humanity of the workforces...