InnovationCan the Inbox Ninjas Close Nagging Gaps in Primary Care?
A new program at Bassett Healthcare monitors email inboxes and helps the health system react quickly to important patient emails.
TelehealthStudy: Telehealth Providers Are Failing to Follow Up on Diagnostic Tests
Research finds that patients are less likely to get follow-up diagnostic tests after a telehealth appointment than after an in-person...
Human ResourcesConnection Between Effective Communication and Employee Retention
Robust internal communication is essential for employers to boost employee retention.
Human ResourcesSpeaking the Language of Your CEO
Implementing several strategies can help HR leaders better communicate ideas with other C-suite members, especially the organization's CEO.
Human ResourcesChange Management Best Practices
Change management competency is crucial for HR leaders.
Human ResourcesDisconnect Between Employers and Employees on Lifestyle Benefits Highlights Communication Gap
Employers that go through the time, cost, and effort to develop and offer lifestyle benefits for their employees should ensure...
Clinical CareThe Exec: 'Leadership Needs to Listen'
Establishing effective communication is crucial in leading a large health system, the chief medical officer of AdventHealth says.
TechnologyThe Exec: Technology in Patient Engagement Is a Strategy, Not a Crutch
Rick Evans, senior VP and chief experience officer at NewYork-Presbyterian, says patient engagement and activation are crucial to health systems,...
Revenue Cycle3 Ways Rev Cycle Leaders Can Achieve Operational Success in 2023
There are three areas revenue cycle leaders must have shored up to ensure financial and operational effectiveness.
Marketing3 Successful Strategies Behind Tufts Medicine's Rebrand
Christine Madigan, the chief consumer officer at Tufts Medicine, shares insights into the Boston-based system rebrand and its successful outcomes...
Human ResourcesAre You Listening, Really Listening, to Your Employees?
HR managers have not only an opportunity?but an obligation?to take steps to ensure that employees are heard and responded to...
TechnologyExamining a Health System's Digital Path to 'Stickiness'
Patrick McGill, executive vice president and chief transformation officer at Indianapolis-based Community Health Network, talks about the health system's digital...