communication
publication date
Nursing
Hone Nurse Listening Skills for Better Patient Experience
When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience.
Finance
With HIPAA Compliance in Hand, Slack Goes Public
Slack is positioning its cloud-based messaging tool as a future feature of communication among healthcare professionals.
Clinical Care
Never Say 'Die': Why So Many Doctors Won't Break Bad News
Robust research shows that doctors are notoriously bad at delivering life-altering news.
Clinical Care
Medical Errors: How Healthcare Providers Can Address Long-Term Harm
The impact of medical errors on patients and families can be multi-dimensional and prolonged.
Don't Fear the Clinician-Patient Cost Conversation
Many revenue cycle leaders want to be the gatekeepers of cost information, but clinicians need to have those conversations, too.
Strategy
UCSF Medical Center Backs Off Plan To Deepen Ties With Dignity Health
The proposal sharply split faculty and the medical staff at UCSF, who aired their differences in heated public forums. Supporters...
Clinical Care
'Own It' Initiative Curbs Burnout and Increases Physician Engagement
An emphasis on communication standards helps drive this cultural transformation program at a large health system.
Clinical Care
7 Steps to Hold Cost-of-Care Conversations With Your Patients
With higher out-of-pocket costs, patients face significant financial side effects from their care.
Nursing
4 Behavioral Health Resources for Nurses
May is mental health awareness month. Here is a roundup of four HealthLeaders articles to raise awareness of behavioral health...
Strategy
Battle Lines Drawn in Fight Over HHS Conscience Rule
At least one federal lawsuit has been filed to block the rule, which highlights disagreement over the nature of discrimination...
Clinical Care
Improve Medication Reconciliation, Postacute Handoff Using 2-Part Discharge Checklist
An effective hospital discharge process created by Cleveland Clinic is pivotal in the handoff of patients to postacute-care providers.
Finance
Empower Patients, Get Paid: Welcoming Advocates in Your Hospital
Patient and financial advocates provide an opportunity to boost patient engagement and get hospitals paid.