StrategyHow SSM Health Is Unifying Its Internal and External Identity
With care delivery sites across four states, the system's regions often acted independently. That changed as the system reconfigured itself.
StrategyStaying Power: How CEOs Can Lead Through Uncertainty
Translating big-picture long-term strategies into day-to-day processes that point toward success requires CEOs who recognize the humanity of the workforces...
NursingMillennial Nurses Need Patient Connection to Thrive Professionally, Researcher Says
A study found that a lack of interpersonal connection with patients left millennial nurses feeling unfulfilled in their careers.
NursingHone Nurse Listening Skills for Better Patient Experience
When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience.
FinanceWith HIPAA Compliance in Hand, Slack Goes Public
Slack is positioning its cloud-based messaging tool as a future feature of communication among healthcare professionals.
Clinical CareNever Say 'Die': Why So Many Doctors Won't Break Bad News
Robust research shows that doctors are notoriously bad at delivering life-altering news.
Clinical CareMedical Errors: How Healthcare Providers Can Address Long-Term Harm
The impact of medical errors on patients and families can be multi-dimensional and prolonged.
Don't Fear the Clinician-Patient Cost Conversation
Many revenue cycle leaders want to be the gatekeepers of cost information, but clinicians need to have those conversations, too.
StrategyUCSF Medical Center Backs Off Plan To Deepen Ties With Dignity Health
The proposal sharply split faculty and the medical staff at UCSF, who aired their differences in heated public forums. Supporters...
Clinical Care'Own It' Initiative Curbs Burnout and Increases Physician Engagement
An emphasis on communication standards helps drive this cultural transformation program at a large health system.
Clinical Care7 Steps to Hold Cost-of-Care Conversations With Your Patients
With higher out-of-pocket costs, patients face significant financial side effects from their care.
Nursing4 Behavioral Health Resources for Nurses
May is mental health awareness month. Here is a roundup of four HealthLeaders articles to raise awareness of behavioral health...