consumers
publication date
Strategy
McLaren Health Care Targets Younger Patients With Walgreens Clinics
The idea behind this collaboration and other deals involving national pharmacy chains is to better meet the shifting demands of...
Strategy
CVS-Aetna Forcing Hospitals to Rethink Their Business Models
Encroachment into the provider space is happening because traditional providers are failing to meet consumer demands on price, access, choice,...
Clinical Care
Gaps Exposed Between Primary Care Physicians and Patients
Survey finds overemphasis on physical health and treatment compared to underlying components of health such as diet and environmental factors.
No More Secrets: Congress Bans Pharmacist 'Gag Orders' On Drug Prices
The president was expected to sign two bills Wednesday that ban clauses that prohibit pharmacists from telling customers when they...
Innovation
Hospital Innovators: Find Customer Value, Do the Work, Get Going
Costs are rising. Reimbursement is shrinking. In this environment, innovation is obligatory. How do you make it happen?
Finance
Price Shopping is Influencing Healthcare Choices
A large majority of survey respondents, 72%, said there is no connection between the cost and quality of medical services.
Finance
Online Billing Solution Boosts Intermountain's Out-Of-Pocket Payment Yields
The health system has digitally streamlined its patient financial experience, allowing patients to consolidate, view, and pay all of their...
Finance
Don't Blame ER for Out-of-Control Costs: Hospitals Dispute NYT Op-Ed
A professor's opinion piece prompted a formal rebuke from the AHA and CHA this week, as rising healthcare costs lead...
Innovation
Expectations vs. Reality: Piedmont Physicians Weigh in on Consumer Access to Scheduling
Two doctors whose calendars were opened love the result.
Innovation
Piedmont Opens Docs' Calendars for Consumer Scheduling. Physicians Embrace It.
The health system shares 4 steps to its successful initiative for do-it-yourself booking.
Strategy
CMS Doles Out Smaller Grants for ACA 'Navigators'
Grant funding has been cut in each of the past two years. Now recipients are encouraged to offer information on...
Finance
Low Consumer Literacy Costs Healthcare Industry $4.8B
Due to the complexity of the healthcare system, the majority of consumers don't understand it and that dynamic is costing...