patient experience
publication date
Revenue Cycle
HL Shorts: Winning the Revenue Cycle on the Front End
Mercy's Chief Revenue Cycle Officer explains how a focus on front-end clearance helps to protect patients from administrative friction and...
CEO
The Power of Systemness: Why Penn State Health Is All-In on Driving Integration
CEO Michael Kupferman explains how translating the health system's growth into something patients can better access and navigate is key...
Revenue Cycle
HL Shorts: Driving Patient Loyalty Through Financial Education
By actively helping patients navigate programs to pay for their high healthcare costs, UHS is transforming the revenue cycle into...
Payer
She Owed Her Insurer a Nickel, So It Canceled Her Coverage
Her insurance broker told her not to worry, reassuring her that the plan was 'active.'
CEO
Teach to Expand Reach: How Virtua Is Tackling the Health Literacy Divide
CEO Dennis Pullin says patients' difficulty navigating a complex system is healthcare's biggest challenge.
Payer
Podcast: Steep Healthcare Costs Steer Americans to Tough Decisions
'Priced Out' tracks how people are responding to skyrocketing health insurance costs.
Payer
Rising Health Costs Push Some Middle-Aged Adults To Skip the Doc Until Medicare
The ACA has been a key source of healthcare coverage for people 50 through 64.
Payer
Many ACA Customers Are Paying Higher Premiums. Most Blame Trump and Republicans, Poll Finds.
Nearly 70% of those enrolled last year signed up again this year, often for less generous coverage.
CEO
HL Shorts: What Hospitals Can Learn From Restaurants About the Patient Experience
"We should not have an expectation of lower service in medicine than I can get when I make reservations at...
CMO
Lost in Transmission: Changes in Organ Donor Status Can Fall Through Cracks in the System
With donor registries managed at the state level and no unified federal reporting requirements, comprehensive national data on revocations is...
Innovation
Psychiatrists' Use of Biomarkers Could Open a New Window Into Mental Health Diagnoses
Scientists have researched the topic for decades, with little to show for it.
Payer
Is It Worth Your Time and Money To Set Up an HSA?
Here's what to know about how HSAs work and when they're worth it.