patient experience

The plaintiff claims that an employee at the hospital gave the person who assaulted her personal information about her, and...

The growth in patients leaving California ERs prematurely was faster than the growth in overall ER encounters.

Adopted from the marketing industry, customer segmentation allows health systems to further customize the patient financial experience and help them...

An analysis of insurance claims from more than 350 commercial carriers found that plastic and maxillofacial surgeons billed out-of-network more...

Like millions of people who are sick or old and the families who care for them, many physicians are disheartened...

For decades, the American medical establishment has known how to manage diabetes. Yet across the country, surgeons still perform tens...

But 'we are still not investing enough in treatment,' one expert says.

A fraction of internal medicine interns' time is spent in face-to-face interactions with patients, and even then they're multitasking.

Patient and financial advocates provide an opportunity to boost patient engagement and get hospitals paid.

By combining traditional medical data with self-reported SDOH data, the codes trigger referrals to social and government services to address...