patient experience
publication date
Revenue Cycle
Infographic: Patient Access, According to Patients
New survey data show that patients desire streamlined, transparent, and digital front-end experiences. Meeting these needs is essential to boosting...
Innovation
Podcast: A Mathematical Solution for U.S. Hospitals?
Eugene Litvak has been on a mission to save U.S. hospitals money and improve the lives of doctors, nurses, and...
Innovation
The Exec: Anika Gardenhire Talks Transformation at Ardent Health
The Nashville-based health system?s new chief digital & transformation officer says it?s her goal to create lasting relationships between the...
CMO
The Exec: AdventHealth CMO Shares Keys to Success in Expanding Hospital Service Lines
Knowing your market and enlisting primary stakeholders early in the process is essential to expanding service lines, this hospital CMO...
Revenue Cycle
HL Shorts: Connecting with Patients Prior to their Appointments
Technology can complement, but not replace, the human component of patient access, according to this ProMedica executive.
Innovation
Watch: In a 'Dead Zone,' Doctors Don't Practice and Telehealth Doesn't Reach
Millions of rural Americans live in counties with doctor shortages and where high-speed internet connections aren't adequate to access advanced...
Payer
He Died Without Getting Mental Health Care He Sought. A New Lawsuit Says His Insurer’s Ghost Network Is to Blame.
The mother of Ravi Coutinho, the subject of a recent ProPublica investigation, is suing Centene for publishing "misleading" information that...
Innovation
Why Are Home Health Agencies Ditching Telehealth?
A new survey finds that home health agencies are abandoning virtual care due to complexity and a lack of reimbursement....
Innovation
Recipe for Success: Virtua Health's Food Is Medicine Program Goes Mobile
The New Jersey health system is rolling out two new vehicles this summer as part of its Eat Well program,...
CMO
U.S. Docs Are Moving to Canada to Escape the Trump Administration
The number of U.S. doctors taking 'the first step' to being licensed in Canada has increased more than 750%.
Revenue Cycle
The Winning Edge on Patient Payment Success
During a recent discussion in the HealthLeaders' The Winning Edge series, revenue cycle leaders from UW Health, INTEGRIS Health, Moffitt...
Payer
Bill of the Month: A Medicaid Patient Had a Heart Attack While Traveling. He Owed Almost $78K.
A South Dakota hospital refused to bill to a Florida Medicaid plan, instead sending it to the patient with a...