InnovationSurvey: Patients Equally Satisfied with Virtual Encounters Compared to In-Person Visits
Press Ganey survey demonstrates telemedicine can achieve similar patient experience ratings as face-to-face visits.
Clinical CareHospitality Trumps Medical Quality in Hospital Patient Satisfaction Scores
Researchers find that amenities such as private rooms have a greater impact on hospital patient satisfaction than quality measures such...
NursingHospitality Trumps Clinical Outcomes When It Comes To Patient Satisfaction
Patients' ratings of hospitals have almost no correlation to the quality of care, new research finds.
Finance5 Things Rev Cycle Leaders Resolve to Do in New Decade
In this new decade, revenue cycle leaders are resolving to take a different approach to achieve success, one that involves...
Clinical CareAre ICU Patients' End-of-Life Plans Being Ignored?
Study: More than a third who asked for limited treatment still got intensive care.
FinanceWhy Technology Alone Doesn't Promise SBO Success
The system patient revenue cycle director for UC San Diego Health explains why SBO success depends on "the connectivity of...
FinanceFlexible Patient Financing is Now a Necessity
More patients are using their financial experience to make healthcare decisions, making financing programs a requirement of doing business.
InnovationRide Health Hails Uber Health as a Ride-Sharing Partner in 30 States
The relationship enhances patient transportation options for Ride Health customers and will grow as the company expands to all states...
StrategyWhy Health Systems Need Ride-Share Partnerships
Uber and Lyft are helping health systems to address social determinants of health and increase revenue.
Finance8 Trends that Rocked the Revenue Cycle in 2019
As the sun sets on 2019, we look back and reflect on the major news and trends that shaped the...
FinanceWhy Paying Your Hospital Bill Is Not Like Making a Retail Purchase
While moving the entire patient financial experience online might sound like a good idea in theory, it likely wouldn't work...
FinanceStreamline the Patient Payment Experience With One Bill, One Phone Number
Chris Johnson, vice president of revenue cycle management for Atrium Health, shares two lessons about how the organization made billing...