FinanceWhy Paying Your Hospital Bill Is Not Like Making a Retail Purchase
While moving the entire patient financial experience online might sound like a good idea in theory, it likely wouldn't work...
FinanceStreamline the Patient Payment Experience With One Bill, One Phone Number
Chris Johnson, vice president of revenue cycle management for Atrium Health, shares two lessons about how the organization made billing...
FinanceThe Latest Healthcare Trust Casualty: Billing Accuracy
Just 33% of consumers felt very confident that bills from their hospital/provider are accurate.
FinanceWant to Drive Patients Away? Stick with Outdated Billing Practices.
40% of consumers would switch providers to get affordable healthcare payment arrangements.
InnovationHighmark Health, Contessa Launch Home-based Acute Care Model
The joint venture will use telemedicine, in-home providers, and care management oversight to provide 'all essential elements of inpatient care...
Innovation8 Ways a Text-Based Patient Engagement Tool Delivers Business Results
Text-based technology has improved a California clinic's interaction with patients, while bolstering operational performance and patient satisfaction.
InnovationTelehealth: Consumers Just Don't Know About You! Lessons for Health Systems
While consumers give virtual care high rankings, according to a study from J.D. Powers, lack of awareness presents a huge...
Clinical CareNational Academy of Medicine Tackles Healthcare Worker Burnout 'Crisis'
A new clinician burnout report from the National Academy of Medicine includes six recommendations to address the problem.
FinanceWhat Patients Want During Scheduling? To Not Talk to Anyone
Patients prefer online scheduling to talking on the phone, a new report shows.
Clinical CarePleasant Providers Lessen Patient Pain
Survey links empathetic clinicians and higher patient pain management, satisfaction scores.
Clinical CareWant Your Practice to Be Seen as LGBTQ-Inclusive? Drop Some Clues
Subtle signs such as 'safe space' stickers can reassure patients.
Finance3 Reasons to Offer Interest-Free Payment Plans to Patients
Providing interest-free payment plans to patients is about more than facilitating collections; it's also about doing what's right for patients...