Clinical CareFive-Peat! Mayo Clinic Named Nation's Top Hospital by U.S. News & World Report for 5th Straight Year.
The 31st annual version of the widely read rankings features mostly the same top 20 hospitals that made the list...
Revenue CycleMedical Center Improves Collections and Patient Experience with Upfront Payment Program
Floyd Medical Center has found success with a payment plan program that pays the entire patient balance upfront, reducing days...
Clinical CareWhat Seniors Should Know Before Going Ahead with Elective Procedures
To feel comfortable, patients need to take stock of the precautions providers are taking.
Clinical CarePatient Service: Standards and Practices for Excellence in the COVID-19 Era
During the pandemic, patients are also likely to rate their ambulatory service experience based on how carefully you protect them...
Clinical CareOptimizing Patient Safety Through System Strategies and Patient Engagement
A collaborative relationship is intended to help patients manage their conditions and stay healthy; make better health-related decisions; and become...
InnovationSurvey: Patients Equally Satisfied with Virtual Encounters Compared to In-Person Visits
Press Ganey survey demonstrates telemedicine can achieve similar patient experience ratings as face-to-face visits.
Clinical CareHospitality Trumps Medical Quality in Hospital Patient Satisfaction Scores
Researchers find that amenities such as private rooms have a greater impact on hospital patient satisfaction than quality measures such...
NursingHospitality Trumps Clinical Outcomes When It Comes To Patient Satisfaction
Patients' ratings of hospitals have almost no correlation to the quality of care, new research finds.
Finance5 Things Rev Cycle Leaders Resolve to Do in New Decade
In this new decade, revenue cycle leaders are resolving to take a different approach to achieve success, one that involves...
Clinical CareAre ICU Patients' End-of-Life Plans Being Ignored?
Study: More than a third who asked for limited treatment still got intensive care.
FinanceWhy Technology Alone Doesn't Promise SBO Success
The system patient revenue cycle director for UC San Diego Health explains why SBO success depends on "the connectivity of...
FinanceFlexible Patient Financing is Now a Necessity
More patients are using their financial experience to make healthcare decisions, making financing programs a requirement of doing business.