patient satisfaction
publication date
CMO
Lost in Transmission: Changes in Organ Donor Status Can Fall Through Cracks in the System
With donor registries managed at the state level and no unified federal reporting requirements, comprehensive national data on revocations is...
Technology
How a Chief Product Officer Can Address Healthcare's Technology Gap
Lina Scroggins is tasked by Mercy with making technology work for the patients. It's a unique role that few healthcare...
Innovation
AI NOW: Using Tech to 'Wrap Around' the Patient
During a HealthLeaders panel on AI and patient engagement, executives focused on using the technology to create what patients really...
Technology
Study: Telehealth Isn't Just a Niche Solution
New research out of the University of Utah finds that Medicare beneficiaries are using virtual care for a wide range...
Innovation
HL Shorts: Using Tech to Connect With the Community
Fisher-Titus Medical Center sits in a rural section of northwest Ohio, yet it?s less than two hours from four major...
Innovation
Fisher-Titus Puts Patients First With New Scheduling Platform
Linda Stevenson, the Ohio health system's Chief Digital Information Officer, says the AI-enabled platform helps patients and clinicians, a key...
Technology
Infographic: Tripping Over the Technology
A recent survey finds that technology is more of a frustration than a fixture in connecting patients with their healthcare...
Innovation
HL Shorts: Making the Most Out of Agentic AI
Tampa General Hospital is seeing strong value from Aimee, an AI bot recently deployed in the hospital?s call center to...
Technology
How Do Patients Feel About Their EHR? Hint: It's Not Good
Impenetrable portals and long logins are causing patients to think of technology as a hindrance to healthcare access.
Innovation
Tampa General's New AI Bot Makes a Connection With Patients
Scott Arnold, the hospital's Chief Digital and Innovation Officer, says Aimee is improving call center operations, and taking the heat...
Innovation
Walmart Makes a Hesitant Return to Virtual Care. Here's Why.
The retail giant has unveiled Better Care Services, offering members online access to a handful of third-party urgent care and...
Technology
Utah OKs Prescription Refills by AI
The state is the first to launch a pilot that enables patients living with chronic health concerns to refill their...