patient satisfaction
publication date
Clinical Care
As ER Wait Times Grow, More Patients Leave Against Medical Advice
The growth in patients leaving California ERs prematurely was faster than the growth in overall ER encounters.
Clinical Care
70% of Patients Call Online Reviews Crucial in Selecting Healthcare Providers
The primacy of online reviews in the marketing of medical practices is the 'new normal,' according to a recent survey.
Innovation
Lyft Expands Grocery Access Program to Combat 'Food Deserts'
The ridesharing giant is aiming to address 'food deserts' with affordable, reliable transportation options.
Strategy
Apology Not Accepted: When Saying 'I'm Sorry' Isn't Enough
For surgeons, apology laws made no difference in either the number of claims or the share of those claims that...
Finance
Lyft Takes Next Step in Healthcare Journey With IPO Launch
The ridesharing giant went public Friday morning with an aim on expanding further into healthcare.
Finance
Happy Patient, Happy Hospital: Increase Patient Engagement With Advocates
Patient and financial advocates are increasingly becoming part of patient care teams. Don't miss the opportunity to boost patient engagement...
Clinical Care
Price Of A Brace Brings Soccer Player To His Knees
After a sports injury, Esteban Serrano owed $829.41 for a knee brace purchased with insurance through his doctor's office. The...
Clinical Care
How to Encourage Hospital Patients to Speak Up About Concerns
Many hospitalized patients are reluctant to raise concerns about their care, which reduces opportunities for improvement.
Finance
4 Ways to Stop Losing Patients Over Medical Bills
New research finds that mothers who receive a surprise out-of-network bill after having their first baby have 13% higher odds...
Finance
This Time When My Water Breaks, Take Me To A Hospital Without Surprise Bills
Researchers sought to determine how pregnant women who dealt with surprise medical bills from their first delivery approached decisions about...
Finance
Price Transparency Leader Pushes for Cost Estimate Accuracy
UCHealth continues to improve its cost estimator tool to ensure the highest degree of accuracy and avoid surprising patients with...