patient satisfaction

While moving the entire patient financial experience online might sound like a good idea in theory, it likely wouldn't work...

Chris Johnson, vice president of revenue cycle management for Atrium Health, shares two lessons about how the organization made billing...

Just 33% of consumers felt very confident that bills from their hospital/provider are accurate.

40% of consumers would switch providers to get affordable healthcare payment arrangements.

The joint venture will use telemedicine, in-home providers, and care management oversight to provide 'all essential elements of inpatient care...

Text-based technology has improved a California clinic's interaction with patients, while bolstering operational performance and patient satisfaction.

While consumers give virtual care high rankings, according to a study from J.D. Powers, lack of awareness presents a huge...

A new clinician burnout report from the National Academy of Medicine includes six recommendations to address the problem.

Patients prefer online scheduling to talking on the phone, a new report shows.

Survey links empathetic clinicians and higher patient pain management, satisfaction scores.

Subtle signs such as 'safe space' stickers can reassure patients.

Providing interest-free payment plans to patients is about more than facilitating collections; it's also about doing what's right for patients...