patient satisfaction

In giving patients a more convenient billing experience, Westmed Medical Group also increased collections and reduced time to collect.

The nine-member group wants Congress to protect consumers from excessive out-of-network charges and require provider transparency on treatment options and...

Here's a roundup of our most popular nursing stories of the year.

The award is based on several metrics, including; preventing infections, reducing C-sections, use of technology to ensure safer care, and...

To avoid unnecessary C-sections when what to do isn't clear, this hospital has changed the way labor and delivery is...

The plans can exclude people with preexisting conditions such as cancer or asthma and often don't cover the "essential benefits"...

Some institutions use ads to build national and international brands on niche but high-priced health services. They could lure wealthy...

The best way physicians can adapt to patient feedback online is to actively participate in the online review process, the...

A majority of hospital executives recognize patient leakage as a problem that's costing their respective systems, but few have taken...

Northwell neurosurgeon develops app that enhances patient encounters and improves satisfaction scores.

As direct-to-employer contracts gain steam between providers and large companies, should health systems be trying out direct primary care on...

Their preferences for fast service, connectivity, and price transparency are upending the time-honored model of office-based primary care.