The CIO of Phoenix Children's Hospital is an active participant in the hospital's efforts to improve care for both patients and their families.
Innovation for pediatric care is critical—and complex. Some of the best new ideas for clinical care are coming out of the nation's 46 free-standing children's hospitals, where providers are tasked with treating some of the smallest and most fragile patients and supporting their families.
"There are a lot of audiences to satisfy," says David Higginson, executive vice president and chief innovation officer at Phoenix Children's Hospital. "The enthusiasm and the acceptance of change," he says, are energizing, as is "the impact you see on family members' faces."
A veteran of some 25 years in children's healthcare, Higginson joined Phoenix Children's in 2011 as its chief information officer, after stints as the chief information technology officer for Arkansas Children's Hospital and CEO of Bluefish Systems, an innovative healthcare software company that he had launched. As CIO (information), he helped Phoenix Children's integrate its electronic medical record platform with billing and ancillary clinical systems and was named "CHIME Innovator of the Year" in 2016 and AZ Top Tech's "CIO of the Year" in 2017.
All that technology stuff is fun, but innovation really gets the brain working. Higginson became chief operating officer in 2018, then CIO (innovation) in 2020. Under his leadership, Phoenix Children's has become one of the nation's top children's hospitals.
Higginson's leadership strategy involves being in the trenches rather than the office behind a desk. He wants to be a part of the process.
David Higginson, executive vice president and chief innovation officer of Phoenix Children's Hospital. Photo courtesy Phoenix Children's Hospital.
"It's not sitting in a box by myself dreaming up what's going to happen in 10 years, but being in the hospital," he says. "You need to be there and to take part."
That's why Higginson says he spends a lot of time in waiting rooms, the cafeteria, and out by the hospital's entrance, unannounced and unobtrusive, watching how patients, visitors, and caregivers interact. He's looking for clues on how to make those interactions better, and ideas that can help shape how care is delivered.
"We are driven by outcomes and need, but we are also fundamentally trying to treat all the patients we have with limited resources," he says, hinting at the challenges facing healthcare after a pandemic and in the midst of economic turmoil. "We're not going to go out there and buy the biggest product, and we are also not afraid to build things ourselves."
A unique challenge to children's hospitals is the audience. Patient-facing technologies like patient portals "are incredibly complicated for children," Higginson points out, and their value has to be figured not only for kids but for the parents and caregivers who use them to access resources and coordinate care.
As an example, in 2014 Phoenix Children's decided to put an iPad in every room. The reasoning for this project was that children in a hospital are isolated from their friends, and need a platform to connect, play games, and access other entertainment. Higginson says the hospital had to build out a process where those iPads had the apps that children would want and use, while also creating channels that their parents would appreciate.
"It was really a quality of life issue," he says, "but there was a lot more that we had to take into account and build for."
That's how he's approaching an ongoing project to equip every hospital room with Amazon's Alexa virtual assistant technology, synchronized with a video platform like Zoom. Higginson says the platform needs to be configured for multiple parties so that providers can link in family members and specialists for meetings with the patient and his/her family, as well as interpreters. But it can also be used by care teams to check in on and communicate with patients when needed, and it can be used by patients and family members to access resources.
Higginson is also bullish on the use of AI in clinical care, particularly in helping clinicians identify health concerns. A project that sifted through some 20 years of data to spot early indicators of malnutrition, he says, has helped identify, on average, eight patients a week whose symptoms were so slight that they would have been missed.
"There's a lot of potential there," he says.
What he's not a big believer in is wearables and remote patient monitoring. They're not a good fit for children, he says, who aren't likely to wear something every day or hold to a certain schedule. Those platforms aren't sustainable for pediatric care, he says, often because of connectivity issues.
In fact, Higginson sees a future in healthcare innovation that focuses less and less on the technology and more and more on the connections.
The technology will get more sophisticated, he says, so that it stays in the background while giving care teams, patients, and families more and better opportunities to interact. Through these platforms, care teams will not only be able to improve clinical care, they will also be able to fine-tune their own workloads and offer more help to families who quietly deal with a lot of responsibilities and stress.
That's what makes children's hospitals so unique.
"We don’t treat little adults—we treat children," Higginson says. "They have different sets of needs." And they have families, also with different sets of needs. It's a complex environment that needs the right type of clinician—and chief innovation officer—to work well.
A New York company has received a federal grant to test a digital health platform that captures brainwaves from a healthy sleeper and transplants them into someone with a sleeping disorder.
Imagine using someone else's thoughts to combat sleep deprivation and get a good night's sleep. One digital health company is looking to make that possible.
NeuroLight, a New York-based company focused on neuromodulation, is using a grant from the National Science Foundation (NSF) to, basically, transplant the brainwaves of a healthy sleeper into someone who is struggling to fall asleep.
The science behind this concept was described by Alexander Poltorak, the company's founder and president and a researcher at City College of New York (CUNY), in a September 2021 article in Frontiers in Human Neuroscience.
"Brain states, which correlate with specific motor, cognitive, and emotional states, may be monitored with noninvasive techniques such as electroencephalography (EEG) and magnetoencephalography (MEG) that measure macroscopic cortical activity manifested as oscillatory network dynamics," Poltorak wrote. "These rhythmic cortical signatures provide insight into the neuronal activity used to identify pathological cortical function in numerous neurological and psychiatric conditions. Sensory and transcranial stimulation, entraining the brain with specific brain rhythms, can effectively induce desired brain states (such as state of sleep or state of attention) correlated with such cortical rhythms. Because brain states have distinct neural correlates, it may be possible to induce a desired brain state by replicating these neural correlates through stimulation."
According to a press release issued this week, Neurolight will use the $255,851 NSF Small Business Innovation Research grant to create a platform that records the cortical signatures, or brainwaves, of a healthy sleeping person and, through a mobile digital health device, transmit them into the brain of someone dealing with a sleeping issue like insomnia to train them to sleep.
"We propose that brain states may thus be transferred between people by acquiring an associated cortical signature from a donor, which, following processing, may be applied to a recipient through sensory or transcranial stimulation," Poltorak said in the journal article. "This technique may provide a novel and effective neuromodulation approach to the noninvasive, non-pharmacological treatment of a variety of psychiatric and neurological disorders for which current treatments are mostly limited to pharmacotherapeutic interventions."
Company officials said the research may help millions of people dealing with sleep issues, and note that seven of the 15 leading causes of death in the US have been linked to sleep deprivation.
The science of neuromodulation, or harvesting the power of electrical impulses for therapeutic benefit, dates back to 1967, when neurosurgeon C. Norman Shealy developed an implantable dives to use deep brain stimulation (DBS) to treat chronic and intractable pain. Early efforts ran into problems, mainly due to the technology of that era, but in 1974 physicians developed less invasive electrodes that could do the job without damaging the spinal cord.
Today's technology has evolved significantly since 1974, with digital health devices and platforms that can capture and transmit without damaging the human body. Neurotech Reports estimates that the worldwide neuromodulation industry will see $13.3 billion in business in 2022, addressing issues ranging from pain to chronic conditions like epilepsy, migraines and urinary incontinence.
NeuroLight officials say they're the first company to develop the technology for "transplanting mental states from one person to another," and early, small trials have been positive. Should this NSF-backed project see positive results, the company could be eligible for as much as $17 million in additional funding to continue the work.
"We are honored and gratified to have been awarded this highly competitive grant by the NSF," Poltorak said in the press release. "This grant will support R&D efforts to develop a prototype for the proof-of-concept study."
This week's HLTH conference in Las Vegas featured several intriguing partnerships and digital health products. Here are the highlights.
This week's HLTH conference included several notable announcements in the connected health space.
Pittsburgh-based Highmark Health, a care management organization spanning three states and including the Allegheny Health Network, announced a partnership with Google Cloud and League to develop a digital health platform, including a member portal and mHealth app. The new My Highmark digital front door will be designed to give members a single online access point to a wide range of services.
"While many in the health and tech industries are in early discussions to evolve the consumer health experience, Highmark Health, Google Cloud, and League are in a period of action," Karen Hanlon, executive vice president and chief operating officer of Highmark Health, said in a press release. "The blended, personalized experience within My Highmark is a milestone in our Living Health strategy to make health care less fragmented and frustrating to navigate, and simpler for members to proactively engage in their health."
Google also announced a deal with COTA, a New York-based digital health company focused on the oncology sector. Through the partnership, COTA will be developed new algorithms aimed at pulling unstructured data out of electronic health records for use in cancer research and treatment.
"Imagine a scenario where we can be alerted, in real time, to new diseases or receive signals from geographies where patients are experiencing better outcomes, or poorer outcomes, so that we can take action quickly,"Miruna Sasu, COTA's president and CEO, said in the press release. "In order for this to become our reality, we must leverage technologies to ingest healthcare data responsibly, accurately, and expeditiously. We are delighted to partner with Google Cloud to combine our respective strengths in technology and data science with the ultimate goal of improving care for patients."
Amwell, one of the giants in the telehealth space, announced a partnership with LG Electronics to tackle one of the biggest concerns in healthcare: workforce shortages. The two have developed the Carepoint TV kit and accompanying Amwell Converge digital health platform, which enables providers in busy care facilities and hospitals to remotely engage, monitor and discharge patients through their in-room TV system.
"We are facing an all-time high level of healthcare worker burnout and financial constraint spurred by the pandemic," Amwell Chief Marketing Office Susan Worthy said in the press release. "Technology innovation such as this can reduce the burden on clinicians and care teams while improving patient engagement and ultimately enabling a better care experience for all."
Dexcare, which focuses on digital health coordination services, announced a partnership with Kaiser Permanente to develop AI tools to help health systems improve capacity optimization and load-leveling services. The platform is designed to help providers tackle workforce issues, reduce stress and burnout and improve care coordination across multiple care lines, including virtual and in-person.
Other announcements made at HLTH include:
Henry Schein Medical announced a partnership with Rimidi to integrate remote patient monitoring tools and decision support services to its SolutionsHub platform.
Teva Pharmaceuticals and HealthSnap announced a collaboration to create a digital health platform around Teva's Digihaler system, a chronic care management system designed for patients with respiratory health concerns.
CancerIQ announced an expansion to its platform that enables primary care providers to assess a patient's comprehensive cancer risk and recommend personalized resources and treatments, such as genetic testing, colonoscopies and lung scans. According to company officials, a trial run at three health systems saw both clinical and financial benefits.
BrightInsight, a digital health company in the biopharma space, announced a an enterprise agreement with CSL Behring to expand the platform for the recently launched Hizentra mHealth app and other apps and services aimed at late-stage and marketed rare disease therapies.
Included Health unveiled All-Included Care, designed as a platform to coordinate both virtual and in-person care across the entire benefits ecosystem.
Virtual care provider MDLIVE announced the expansion of its virtual primary care platform to enhance support for chronic care management.
General Catalyst, a venture capital firm targeting health assurance investments and collaboration, announced partnerships with 15 more health systems, including Banner Health, Cincinnati Children's Hospital Medical Center, Hackensack Meridian Health, MetroHealth, UC Davis Health and the Medical University of South Carolina (MUSC).
Twilio, a provider of customer engagement solutions, unveiled the Twilio Segment for Healthcare & Life Sciences, a HIPAA-eligible customer data platform designed to gather and support protected health information (PHI) across the care journey.
Bamboo Health unveiled Real-Time Care Intelligence, a platform designed to give care providers actionable insights and care decision support tools for a patient's physical, behavioral and social health concerns.
NovaWell, an affiliate of Horizon Healthcare Services, introduced a suite of integrated behavioral health solutions designed for health plans (including Blue Cross Blue Shield) and care providers that can integrate mental health and substance abuse treatments with other services, such as primary care.
Hello Heart, a digital therapeutic company focused on heart health, unveiled Dot-to-Dot, an AI-enhanced platform designed to help patients connect lifestyle choices to heart health.
Wolters Kluwer Health announced the launch of the Digital Health Architect Consumer Education Suite and EmmiGuide, designed to help payers and virtual care providers manage their members' health concerns. The company also announced a partnership with Microsoft to expand its digital health services to the Microsoft Azure cloud platform.
Vivalink has expanded its biometrics data platform to support a wide range of wearables and digital health devices in the remote monitoring space, offering providers the opportunity to integrate sensors, edge networking, and cloud services for continuous and episodic monitoring. The platform can capture data ranging from weight and sleep to respiratory rate, heart function, temperature, oxygen saturation and blood pressure.
Sprinter Health, a digital health and diagnostics company focused on the home, has announced a partnership with Firefly Health, a virtual care-based health plan. The partnership will integrate the former's in-home clinical services with the latter's virtual primary care platform.
PreventScripts, a digital health company that helps care providers find reimbursable digital health tools for preventive health services, announced an expansion of its platform to 12 providers who are managing patients with metabolic conditions. The platform enables care teams to identify and treat patients, including through remote patient monitoring.
Particle Health, which offers digital health data exchange services, has unveiled Specialty Search, an expanded record locator service (RLS) capability designed to enable providers to search for condition-specific patient data at specialty sites. The company has also announced that Jasper Health, a provider of digital guiding and navigation services in the oncology space, is using Particle's FHIR-based solution to improve oncology services.
The healthcare conference celebrated its 5th year in Las Vegas, where almost 10,000 attendees discussed the biggest challenges in healthcare alongside gambling, gin and tonics, and glowsticks.
At times it felt like a rock concert or a rally. There was food, drinks, a meditation tent, beauty salon, games, mimosas in the registration line, popcorn and ice cream. And the glitz and glamor of Las Vegas was just beyond the walls of the Venetian's conference center.
Was this really a healthcare conference?
Yes, it was. And while HLTH 2022 put on quite a show, it was still all about healthcare. But a new definition of "healthcare," which has been battered by the pandemic and bruised by the politics. Now, it's about both health and care, and all the connections that can—and should—be made to support that strategy.
Witness the exhibit hall, an engaging network of booths and pavilions connected by a circular walkway and encircled by the various stages on which presentations and panels were held. Familiar healthcare names like TytoCare, the Mayo Clinic and Bamboo Health dotted the landscape, alongside a good number of start-ups, but included in that mix were Best Buy, Lyft and Salesforce, and a half dozen organizations focused on food insecurity and meal planning/delivery.
The upshot of all this is that healthcare, or value-based care, isn't limited to clinical services. Gaps in care, and barriers to accessing care, are often caused by factors outside what had long been seen as the healthcare enterprise. So-called social determinants of health include transportation, diets and exercise, family life (including elder and child care), work and school concerns, housing, cultural norms, even social services and legal concerns.
With that in mind, healthcare organizations are recognizing that the key to reaching underserved populations may lie in expanding the healthcare platform to address any and all of these issues. Imagine a primary care doctor who can refer a patient to a local food bank, set up rides to and from healthcare appointments, arrange child-care or even prescribe an app or digital therapeutic treatment that uses art, music, mushrooms, or trips to the park or museum.
HLTH 2022 imagined all of this, while also tackling the hot-button issues of provider stress and burnout, data integration, AI, interoperability and the often underappreciated role of the nurse in innovation and program development. That these issues were addressed alongside an event that included Ludacris, Lance Armstrong and Amelia Anisovych, the Ukrainian girl who sang "Let It Go" in a Kyiv bomb shelter, may have rubbed some people the wrong way, but it worked.
Healthcare innovators pride themselves on "looking outside the box" for the next great thing, and this event made sure that no one was boxed in. It also challenged the many healthcare executives to think differently about how they deliver care. Keynotes and fireside chats from Kaiser Permanente Chair and CEO Greg Adams, HCA Healthcare CEO Sam Hazen, and Amazon Health Chief Medical Officer Nworah Ayogu, to name a few, talked about breaking down barriers and redesigning healthcare.
"This is the first stop on our journey to capturing societal risk," said Nebeyou Abebe, Highmark Health's senior vice president of social determinants of health, during a main stage session.
HLTH offered a place where everyone could exchange ideas, debate issues like the supposed decline of telehealth and the looming healthcare workforce shortage, test out VR equipment, visit intriguing start-ups from Australia, Israel and the Cedars-Sinai network, and talk payer reimbursement, the end of the Public Health Emergency and Medicare-backed innovation. And if that happened alongside a game of table hockey, a juice bar offering something with beets and ginger, or a race car, so much the better. That's one way to spark the synapses.
The big question, of course, is what we all get out of this. Was this all show and no substance? Will we see action taken based on the discussions held at HLTH? That, of course, will be the topic of many more stories to come.
As the HLTH conference kicks into gear this week in Las Vegas, Thirty Madison President Michelle Carnahan explains how direct-to-consumer digital health companies are thriving, and how they may help create 'a different type of center of excellence.'
The popularity and growth of HLTH, taking place this week at The Venetian in Las Vegas, and CES 2023, which takes over Sin City for a week in January, point to the incredible growth of consumer-facing technology and healthcare. And the innovation arena is filled with companies that are using today's technology to deliver healthcare services directly to the consumer.
These companies, offering everything from primary care services to specialty and niche care, have changed not only how consumers look for an access care, but how healthcare organizations and payers are operating.
Among the companies standing out in this DTC market is Thirty Madison, which recently bolstered its platform through the acquisition of Nurx. It now offers a wide array of specialty healthcare services, including dermatology, allergy care, migraine treatment, hair loss, and sexual and reproductive health.
And while some view these companies as competitors to traditional healthcare providers and point out the deficiencies in direct-to-consumer care, Thirty Madison President Michelle Carnahan believes they serve a valuable role in healthcare delivery, filling in gaps and improving access to care and outcomes.
"We're offering a solution to what we've defined as healthcare's biggest opportunities," she says. "We've built a platform around a range of conditions and a continuum of severity. This is what we could call tailored healthcare."
Carnahan was scheduled to take part in a HLTH panel titled "The Vertical re-imagination of Health & Wellness" at 11 a.m. PST Monday at The Venetian.
Companies like Thirty Madison, Ro, Hims & Hers, and Maven operate on the strategy that they offer specialized services that fall outside the typical boundaries of a primary care practice, clinic or hospital. And while a lot of their marketing and outreach is focused on DTC channels, there is considerable value in partnering with health systems and payers to become a preferred provider.
"The one-stop shops in this space don’t really work," Carnahan says. "The thing we need to remember is that we aren't selling paper towels."
Thirty Madison, she says, set out to target chronic health concerns that are easy to diagnose, treat, and monitor—and which could be done in a virtual setting just as easily, if not easier than, a brick-and-mortar location like a doctor's office. They started with hair loss, then moved on to more complicated health issues like migraines.
"We scaled up slowly," she says. "It allowed us to test that care model carefully."
DTC digital health companies usually market directly to the consumer, but they can also partner with health plans—often being included in a digital health formulary, or roster of preferred providers—and businesses with an eye on improving employee health and wellness.
Carnahan says companies like Thirty Madison aren't necessarily competing with primary care providers or health systems, but offer specialized, niche services that appeal to consumers.
"We don't want to exist in a vacuum in healthcare," she says. "We're out to set a new standard of care on behalf of the patient."
Carnahan says DTC digital health companies should partner more often with health systems, creating "a different type of center of excellence."
"We're firmly rooted in evidence-based medicine," she says. "Click-and-mortar would be our next step."
And that may be where health systems fit into the healthcare landscape of the future, operating alongside and in partnerships with DTC digital health companies that give consumers the option to seek virtual care or head over to the doctor's office, clinic or hospital. Such partnerships would also give DTC digital health companies some stability at a time when the market is so crowded.
Carnahan notes that the pandemic helped to elevate digital health, giving consumers more options to seek healthcare at home while allowing health systems to separate in-person services from virtual care. In addition, new players are entering the market, like Amazon and Google, offering new channels for DTC digital health to reach consumers.
"Scale is starting to mean something now," she says.
Direct-to-consumer telehealth aims to give consumers a quick and easy path to healthcare services, but critics say it bypasses a critical element in healthcare delivery: The health system.
As the HLTH conference convenes this week amid the glitz and glamor of Las Vegas, the healthcare industry is facing a conundrum. Direct-to-consumer (DTC) care is blurring the line between provider and vendor and forcing everyone to rethink the concept of healthcare delivery.
And while DTC telehealth might help boost access to care for consumers who can't easily make a doctor's appointment or go to a clinic or hospital, it does have its drawbacks. Some see the platform as way of bypassing the traditional healthcare provider and selling a product—namely, healthcare—directly to the consumer. This, in turn, leads to questions around where the traditional provider fits into the new ecosystem.
As the technology improves and payers begin to support virtual care, hospitals and health systems are debating whether to outsource some services to DTC telehealth providers or launch their own platforms in-house.
HealthLeaders recently sat down for a virtual Q&A with Sachin Agrawal and Miles Romney, president and chief technology officer, respectively, of eVisit, a telemedicine company that partners with providers to offer a branded virtual care service.
Q: How might a direct-to-consumer telehealth program negatively impact healthcare?
Agrawal: Healthcare should have a strong focus on patient safety and quality. When you look outside the health system, you lose years of quality initiatives, patient safety measures, and evidence-based protocols. You also fragment the data. One of our customers reminded me recently that roughly 80% of diagnoses live within the patient's health history. I think technology has changed that statistic a bit, but there’s no doubt that patient history is a primary component of clinical practice. Unfortunately, direct-to-consumer telehealth programs cannot access health history and that all-important and comprehensive patient picture that supports clinical decision-making.
Romney: Direct-to-consumer care offers an episodic approach that tends to keep healthcare fragmented; it works directly against the holistic, integrated approach that physicians have practiced for decades—and which is becoming increasingly relevant, and increasingly possible. Direct-to-consumer programs tend to prioritize cost optimization over patient outcomes. These models have taken some general principles of business scaling and recommended that they somehow guide healthcare delivery. This kind of thinking makes a strong case for 'disrupting the disruption in healthcare.' When people's health and lives are on the line, disruption for disruption's sake is an ethical violation.
Agrawal: Beyond quality and patient safety, direct-to-consumer telehealth programs that partner with health systems to augment their staff are eroding market share. Our health systems need to focus on building an in-house program and shift higher complexity care to virtual where appropriate and substantiate more procedural conversions by closing the referral loop. Provider adoption is often cited as an issue for this model. Still, [healthcare providers can] drive in more revenue and manage provider adoption with the right incentives around virtual care. This is a better strategy than paying a third-party staffing platform with fragmented data and uncontrolled quality.
Q: How should one measure the impact of a DTC platform to show these negative results?
Agrawal: I think we can all agree that virtual care is here to stay and is an expected service for most consumers that will continue to grow in markets served by health systems that have opted to implement it as a distinct service line. One way to look at how outsourcing can negatively impact the health system and care in the long term is the total market share of virtual care. It can be a predictor of patient erosion. Encouraging more specialty care and higher complex care to shift to virtual care throughout the organization can increase access and capacity, capture more market share, and prevent erosion of physical care. It can also help prevent and lower hospital readmissions, ED usage, and waste.
Romney: Beyond comparing quality standards, fragmented data, and lifetime patient value, there’s a fair amount of downstream revenue potential that slips away when a health system partners with a direct-to-consumer program to serve as its digital front door. When that's the top of your funnel, it's like saying, 'I'll save money by outsourcing my sales leads to a competitor.' Organizations can quantify the impact by looking at their average virtual care visit volume outsourced today and the opportunity cost they are giving up by not growing that volume and referring those patients throughout the system. By evolving virtual care workflows to support more comprehensive care, health systems can build a greater volume of higher-complexity visit types and see more patients than they’re able to turn over in the office.
Q: What are the positive attributes of a DTC telehealth platform?
Agrawal: A direct-to-consumer third-party vendor offering staffing augmentation can be beneficial during surges, as long as they are not competitive with the health system and can facilitate comprehensive data exchange between the system and external providers. Still, it should be a backup, and once the health system's capacity returns, staffing services should switch off.
Q: Why are health systems drawn to a DTC telehealth platform?
Romney: Because of the pandemic, many health systems had to implement virtual care strategies quickly and then wait to see what virtual care's future would look like for their organization. Many chose to partner with third-party solutions that offered the technology and the staff because they could quantify cost savings attributed mainly to labor and operational expenses in the short term. Today, virtual care has become a mainstay that can provide access and simplify care delivery, and I’ve already seen a shift in that mindset from the early days of the pandemic.
Q: Do health systems understand the challenges or negative effects of a DTC telehealth service?
Agrawal: Yes, most do, and they are starting to evaluate options as their contracts with the DTC vendors come up for renewal. We are active in those conversations, and they understand the revenue potential that comes from having the right virtual care strategy and partnerships in place.
Q: Do consumers understand this issue?
Romney: Consumers want convenience, access, and a quality of experience equal to their other favorite phone apps. We like to say that healthcare apps have to 'look at home on an iPhone between Facebook and Fortnite.' The DTC companies have been able to focus on that kind of innovation, yes, but at the cost of care quality; while health systems focus on care quality and less on consumer experience in the areas of telehealth and care orchestration. That’s why healthcare organizations need the right virtual care tools—that don't compete with them—while supporting their providers with workflows, facilitating streamlined reimbursements, and meeting their patients where they are.
Q: Can a DTC telehealth platform be designed to overcome these issues?
Romney: Today, there is not a D2C solution that can partner with the health system without competing against them, disrupting their integrated care, and interrupting their revenue funnel, while accurately exchanging patient data, and building the kind of quality and evidence-based care that patients receive from their health system.
Q: How will DTC telehealth evolve?
Romney: The 'how will it' and 'how should it' are blessedly aligned, thanks to the efforts of many in the industry (and certainly not without obstacles) Telehealth will evolve by disappearing. We’re already seeing lines blur between on-site care and remote care. It will all simply become 'hybrid care,' and then simply 'care.' We won’t even think about the difference in modality when some aspects of a treatment course are administered on-site, and some from home—and some continually, invisibly, from wherever we are.
The Global Medical Doctor Validation Association (GMDVA) is looking for technology donations to support care providers working in some of the world's most underserved locations.
While digital health technology and programs have the potential to improve healthcare in the US, their value to healthcare providers in developing countries is even greater.
That's where the Global Medical Doctor Validation Association (GMDVA) comes in. Based in Belgium, the organization provides technology, education, resources, a network, and connections for placement opportunities for providers around the world.
The GMDVA is especially interested in this point at helping providers in underserved and developing countries gain the technology and resources needed to improve healthcare delivery and outcomes, and has launched an effort to collect donated technology.
HealthLeaders recently spoke, virtually, with Vincenzo Costigliola, MD, president of the GMDVA, about his organization and their efforts to expand digital health across the globe.
Q: How, in your opinion, can digital health technology and education make a difference in developing nations?
Costigliola: We are enabling doctors with the 3Cs: confidence, competence, and curiosity. GMDVA works within the framework of the United Nations Sustainable Development Goals (SDGs), especially #3 Education (in this case lifelong health learning), #4 Health and Wellness and #17 Partnerships (by establishing strategic alliances and partnerships in the US, Europe and around the world help create interoperability for universal medicine).
Q. Is this program seeking cash donations only or are you looking for digital health technology as well?
Costigliola: Currently we are seeking donations for a special program to upskill surgeons in developing countries, many of whom themselves are living below the poverty line. This digital surgery program will enable doctors to better engage patients and meet the needs of millions currently waiting for or with no access to surgeries in developing countries.
We are also developing a global ecosystem, so we are always looking for strategic alliances that can help us meet our goal of universal medicine around the world.
Q. Can health systems provide other services, such as digital training or the platform to facilitate digital health education?
Costigliola: Yes, we are always open to working with allies and partners to enhance our Continuing Medical Education and Continuing Professional Development (CME/CPD) programs for learning and development of doctors. Soon we will expand offering these programs to healthcare institutions and all Healthcare Professionals (HCPs). We also work with allies that provide real world application digital skills training to our global doctor community and welcome them to contact us to explore how we might work together.
Q. Aside from this project, what else is GMVDA doing to expand digital health adoption?
Costigliola: GMDVA began with the mission to validate doctors. We are now working to create a global doctor and healthcare professional HCP director on the blockchain. Next, we are developing a system to vet and verify various therapies and treatments, including digital health technologies.
By first ensuring trust in global doctors, then making sure what is being offered is safe, effective, private, and secure, we can then better engage patients, adopt technologies, and innovate digital health together with our strategic alliances.
We are also working on forming a new committee, headed by doctors and scientists from around the world, that will advise on the design and creation of a new decision-making support platform that doctors will be able to access anywhere and anytime to get the right medical knowledge quickly.
Q. Are you working with certain healthcare associations, organizations, or health systems in the US to advance this cause?
Costigliola: We started in Europe, then begin to expand globally. We are co-developing a new Digital Innovation Upskilling Program (DIUP) with our allies that we will be able to roll out to family practitioners/general practitioners (FPs/GPs) throughout the US, then globally to developing countries.
In our model we provide a lot of grants to support doctor digital upskilling in developing countries, and we also are able to subsidize with paid programs in developed countries. We are also currently in talks with the leadership of large cardiology and surgical associations and societies to bring them into our global alliance to co-develop new DIUP programs for their specialty.
Q. Are there any particular technologies or innovations that you'd like to see adopted in developing countries to improve healthcare access/delivery?
Costigliola: We are working with remote digital health and digital surgery solutions providers to help bring these technologies to the developing world. We also plan to digitize all programs to make them accessible to 2,900 medical schools globally to help train younger doctors in digital health technologies and innovation.
We are exponential thinkers: We believe that digital technology will be disruptive, digitized, demonetized, and dematerialized, and then we will be better able to democratize real world experiences and real-world applications of doctors around the world.
The Florida-based health system's senior vice president and chief digital and information officer sees digital health innovation as the gateway to precision care.
The influx of direct-to-consumer technology, ranging from wearables to mHealth apps, has had a strong impact on healthcare innovation. But there's a fine line between what might appeal to the consumer and what holds value for the provider.
For Aaron Miri, MBA, FCHIME, FHIMSS, CHCIO, senior vice president and chief digital and information officer at Florida's Baptist Health, the challenge is to sift through all the promising technologies and services to find the diamonds in the rough.
"Anybody can buy something off the shelf, but do you really use it in a way that is conducive to the new normal?" he asks. "Does it help us engage with consumers in ways that they expect?"
Miri is part of a growing trend in healthcare, one that sees health systems approaching innovation with an eye on engaging the consumer—and picking the right person to lead that charge. He joined the Jacksonville-based health system in 2021, after serving as chief technology officer at Dallas-based Children's Health, chief information officer at Walnut Hill Medical Center, VP and CIO at Imprivata, and CIO at the University of Texas, which includes Dell Medical School and UT Health Austin.
He knows what he's looking for in innovation, even if that isn't always easily defined. There are a lot of great ideas, both in technology and strategy, but those ideas often lack focus. An Innovative idea might look terrific, but lack substance.
Aaron Miri, MBA, FCHIME, FHIMSS, CHCIO, senior vice president and chief digital and information officer, Baptist Health. Photo courtesy Baptist Health.
"People too often focus on, for example, the sexiness of the technology," he says. "But that's like saying 'I want to cook dinner.' That's great, but then I'll ask, 'What do you want to cook?' and you'll say, 'I don’t know.'"
For a new tool or strategy to work, Miri says, it has to make clear what the problem is and how it would solve that problem. A good example of that is Baptist Health's deployment this year of two life-sized robots, called Moxi, in pediatric and adult-care settings. The robots run errands and deliver supplies for staff, particularly nurses, while posing for the occasional selfie with patients.
Miri says the health system was faced with a staffing crisis, with more than 1,000 open positions, and nurses and other care providers were stressed out. Moxi is designed to help alleviate some of that stress by taking on the chores that take up so much of a nurse's time but don't really allow them to be nurses.
Another innovative project saw Baptist Health partner with Gozio Health to develop a wayfinding platform, giving visitors clear directions to and around all of the health system's properties, enabling patients to find their way quickly and easily to appointments. Miri says Baptist Health saw some 15,000 downloads of the mHealth app during the first month, and they're now integrating that platform with their Epic electronic health record platform and eyeing other services.
Yet another program saw Baptist Health partner with Blue Zones to identify community-based social determinants of health and create programs that address community health and wellness, including food banks and affordable housing.
"This is where we're going as a health system," Miri says. "We are a thought leader on this."
One of the keys to this strategy, he says, is data.
"The industry right now is reacting to the fact that there's a sea of data out there," he says, noting the presence of more than 2 billion PACS images alone. "There are a lot of things that you can do with that data that we haven't even thought of yet."
For that reason, Miri sees data analytics and AI as a fast-growing priority in healthcare. Health systems must not only know how to collect and use that data, but how to use technology to make collection and analysis easier, while avoiding burdening clinicians. Alongside that, they'll need to pay attention to data transparency, so that everyone knows where that data resides and who owns it, allowing for a seamless exchange between who has it and who needs it.
Beyond that, Miri says healthcare will also pay more attention to the power of automation, and how robotics and robots can make a positive impact. Moxi is just one example of a segment of the industry that is growing quickly.
"Healthcare is incredibly complex, and we're getting smarter in how we do things," he says.
That's why he's careful in how he looks at start-ups and innovative new companies in the healthcare space. Anybody can come up with a great solution that promises to make healthcare better, but the companies to keep an eye on are the ones, he says, that "understand healthcare." They know how to do the dirty work that needs to be done in order to make those solutions work. That's not always the case with companies that "think outside the box."
"Identity is the cornerstone to digital transformation," he says, citing the potential to tailor treatments and other resources to the individual. "And it's mind-boggling how identity is being left on the sidelines."
Miri would like to see digital health technology brought to bear on creating what he calls "the golden record," a complete and accurate healthcare record that leverages blockchain technology, follows the patient, and is bidirectional, matching patients to resources and resources to patients. This would also go a long way towards eliminating data silos and incomplete or inaccurate patient records that hamper clinical care.
And that's in the future, where Miri is focused. He doesn't believe in looking back and says the competitive nature of today's healthcare landscape is good for the industry, as it forces innovators to be relevant.
"If you're going to be sick, you’re going to go to the best place possible," he says. "And that's us."
Researchers at Penn Medicine report that a simple, automated messaging platform that connects with patients after they've been treated in the ER greatly reduces the chance of rehospitalization or further emergency care. It's also great for staying in touch.
New research has found that even a simple 'How are you?' e-mail or text from a care team can improve clinical outcomes post-discharge.
This comes from the University of Pennsylvania's Perelman School of Medicine, whose researchers analyzed the effects of an automated messaging platform from primary care providers to patients who'd recently received emergency care at a hospital. The study, published in the Journal of the American Medical Association's (JAMA) online site, points to the value of a simple messaging platform in improving patient engagement, reducing rehospitalizations and boosting overall outcomes and wellness.
“Contact from a primary care practice can help patients feel more connected and enable them to access care in a timely manner,” Anna U. Morgan, MD, an assistant professor of internal medicine at Penn Medicine and the study's senior author, said in a press release.
“In a fragmented healthcare landscape, relatively simple applications of technology can help patients feel more connected to their primary care practice,” added Eric Bressman, MD, a fellow in the National Clinical Scholars Program at Penn Medicine and the study's first author. “This is especially important as patients recover from acute illness, as it reminds them that they have a medical home to which they can turn for support.”
In the study, researchers compared outcomes for more than 400 patients who opted into the digital health program against more than 1,000 who did not participate. Patients were contacted by phone two days after discharge for an emergency care visit and asked if they'd like to enroll in the text messaging program. Those who did were sent check-in messages at regular intervals over a month, with the texts tapering off as the month progressed.
According to the research, patients in the text messaging program were 41% less likely to need any kind of acute care after discharge; more specifically, they were 33& less likely to return to the emergency department and 55% less likely to be rehospitalized.
"The program’s high degree of automation required minimal effort beyond usual care," the study pointed out. "To the best of our knowledge, this is the first study to experimentally test the benefit of an automated texting program on post-discharge outcomes among primary care patients. The mechanism through which this compound program prevents use of acute care is likely complex, but we theorize that more frequent check-ins and a lower friction medium for patient-initiated outreach lead to earlier identification of needs and a greater likelihood that issues will be escalated to and handled by the primary care practice than another setting."
Bressman and his colleagues also noted that almost 83% of the patient enrolled in the program responded to at least one of the introductory messages, a much better response rate than to the traditional phone calls. And less than 9% opted out of the program.
The study points to the value of simple, even automated, contact, giving patients the reassurance that their care providers are looking after them after a healthcare emergency. This, in turn, prompts patients to be more mindful of their care plan and their health, and to respond quickly if they have any concerns or symptoms.
The annual survey by the College of Healthcare Information Management Executives recognizes healthcare organizations that have successfully adopted digital health technology.
The organization's survey, covering more than 38,000 healthcare facilities in 10 countries, targets healthcare systems that "exhibit an outstanding record of leveraging the power of digital technology within a visionary corporate strategy." The list is divided into acute, ambulatory, and long-term and post-acute care (LTPAC) organizations.
It also points to the growing interest in adopting digital health tools and strategies in the wake of the pandemic, during which healthcare organizations looked to expand their connected care options and develop more programs to reach consumers. CHIME executives noted that this year's survey has grown by 20%.
“Deeper analysis of the data shows the major efforts underway to transform the way we deliver care as facilities up their digital game in areas such as patient engagement, clinical quality, security, and data analytics,” Russ Branzell, CHIME's president and CEO, said in a press release.
The health systems awarded Level 10 status in the acute care category are:
Jefferson Health- Abington
Cedars-Sinai
Geisinger Health
Jackson Health
Jefferson New Jersey
Jefferson Health - North East
Lehigh Valley Health
Mayo Clinic
NYU Langone Health
Parkview Health
Spectrum Health
Thomas Jefferson University Hospital
UC Davis Health
UCHealth
UPMC
University Health (Texas)
University of Utah Health
West Virginia University Health
This year's survey included an unscored section on digital transformation to, as CHIME put it, "allow for data gathering on responses to emerging digital health trends without impact to an organization’s rating."
“We are excited to recognize those in the forefront of digital excellence,” H. Stephen Lieber, chief analytics officer at CHIME and a former president of the Healthcare Information and Management Systems Society (HIMSS), said in the press release. “Their pioneering performance inspires other organizations by example. Patients in communities around the world receive better care because these providers drive change through digital transformation, as they have proven through their success in this rigorous survey.”