But providing facility quality ratings is a sticky wicket.
By Joyce Frieden, News Editor, MedPage Today
This story was originally published by MedPage Today March 1, 2018.
WASHINGTON — Patients being discharged from the hospital to post-acute care facilities need more information about the facilities' quality, but how that should be provided is hard to say, according to members of the Medicare Payment Advisory Commission (MedPAC).
"In the hospital world, there are thousands of quality measures," said David Nerenz, PhD, of Henry Ford Health System in Detroit. "Maybe [post-acute care facilities like] skilled nursing facilities are simpler, but you still would have hundreds of measures, and every star rating system [for quality] takes a subset of those. The second key thing is that the measures are not correlated with each other, so any subset you take will have no predictive power" for how the other measures will turn out.
"So if you're a beneficiary and you care about things outside of the star rating, that rating is not useful to you ... it may even be misleading."
Commission members were discussing a proposal developed by commission staff to provide patients going through the discharge planning process with more quality information about home health agencies, skilled nursing facilities, and other post-discharge institutions, as a way to encourage them to select high-quality providers. The issue has arisen because although Medicare spends billions of dollars on post-acute care, beneficiaries don't always choose the highest-quality care provider.
For example, the MedPAC staff found that 84.3% of beneficiaries who were discharged to a particular skilled nursing facility had at least one other higher-quality facility nearby, and 46.8% had five or more. Those higher-quality providers were better in significant ways, such as having a lower rehospitalization rate. However, hospital discharge planners currently are not permitted to recommend a specific post-acute care provider.
MedPAC staff member Evan Christman outlined three possible approaches:
Flexible: Hospitals define their own quality measures and levels of performance for the facilities, and generate a list of high-quality providers to be shared with patients; hospitals would be required to collect and review performance data on the post-acute care providers, and maintain a formal record of the process
Prescriptive: Hospitals must use Medicare-defined quality measures and performance levels; the Centers for Medicare & Medicaid Services would notify hospitals and beneficiaries of qualifying post-acute care providers
Revised prescriptive: Medicare would account for variations in post-acute provider quality across markets, and could include specific data on how a provider stands up against competitors in a given geographic area
Commissioners were divided about which approach to use. "I'm not a big plan of a flexible approach," said David Grabowski, PhD, of Harvard Medical School, in Boston. "I think we'll end up with business as usual. I would much prefer a 'revised prescriptive approach,' where we're trying to tailor this to particular markets."
"This information could be a floor not a ceiling," he added. "If hospitals want to provide additional information, I would be fine with that ... I don't think we should limit the information set, but we should have a core set of measures and tailor it by market."
Paul Ginsburg, PhD, of the Brookings Institution, a left-leaning think tank here, said he wasn't comfortable with a prescriptive approach. "In many other areas of healthcare, our quality measurement is very primitive ... but the way this [proposal] was written, it's as if it's perfect information," he said. Using a prescriptive approach is "almost making the hospitals into Medicare's agents ... I'd like to hear more about a flexible approach."
Brian DeBusk, PhD, of DeRoyal Industries in Powell, TN, disagreed. "I'm really not comfortable with the flexible approach; the idea that you're going to choose your own quality measures feels like PQRS all over again," he said, referring to the Physician Quality Reporting System that Medicare formerly required doctors to use to report quality data. Under PQRS, doctors were able to choose which quality measures they would report.
Instead, he said, "I would recommend we take their standardized measures and run them through standardized peer grouping methodology ... What you could end up with is a prescriptive approach where results are stratified based on sociodemographic status, and results could be used for caregiving [and reporting]."
Practical issues need to be considered too, said Jack Hoadley, PhD, of Georgetown University's Health Policy Institute here. "A list of [facilities] could be created, but the reality is, when you get down to the actual picking, who's got a bed today? There are very practical things about convenience and location, and [maybe] this patient's got a ventilator ... We ought to be thinking about whether there are ways to study the process of discharge planning."
"I'm surprised and confused by this discussion," said Craig Samitt, MD, MBA, of health insurer Anthem, in Indianapolis. "I'm very much in favor of the prescriptive approach. Beneficiaries are hungry for this information, and we've provided no information.
"Is the information perfect? Likely not, but we shouldn't let the perfect be the enemy of the good."
Based on the discussion, "the solution is one on which we don't have a consensus," said commission chair Francis Crosson, MD, of Palo Alto, CA. He suggested including information on the issue in the commission's annual report to Congress in June, while continuing to work to reach agreement.
This article was originally published by MedPage Today.
SAN ANTONIO — Hospital staffers have a higher risk for experiencing workplace violence than workers in any other industry, but many of the most vulnerable just accept it as an unavoidable part of the job.
Kaplan, who spent five years embedded with Connecticut's South Central Regional SWAT team as a medical team member, said that hospitals can be dangerous places to work, but proper planning and training can reduce the risk related to violence.
According to the U.S. Bureau of Labor Statistics, in 2015, there were 8.5 injuries due to violence encountered on the job among every 10,000 full-time hospital workers, compared to 1.7 cases for all other private industry, Kaplan said.
He added that attacks on healthcare workers in hospitals account for almost 70% of all nonfatal workplace assaults.
"In-hospital violence is very much underreported, so we don't know the real figures," Kaplan told MedPage Today. "The emergency department is the most common setting for workplace violence, but it is not limited to the ED. Social workers, cases managers, advanced practice providers are all vulnerable."
In a nationally representative surveyof several hundred emergency medicine physicians published in 2011, 75% reported experiencing verbal abuse in the previous year and 21% reported physical abuse. In a similar survey, 100% of nurses working in emergency departments reported experiencing verbal abuse and 82% reported experiencing physical abuse.
"Tolerance of this behavior is considered to be part of the job, but the tolerance allows it to continue," Kaplan said. "The problem is that when you tolerate one thing it opens the door for another. Verbal abuse is a risk factor for battery."
Kaplan said underreporting of workplace violence leads to missed opportunities for mitigation and prevention.
Perpetrator restraint, rapid intervention teams, and de-escalation have all been proven to be effective strategies for reducing in-hospital violence.
The Veterans Affairs system has instituted a program that includes de-escalation training and "therapeutic containment" (safely restraining perpetrators), along with preparedness training, which helps staffers spot specific threats.
"When you say in-hospital violence, most people's minds go straight to the active shooter situation, but the vast majority of violent episodes occur between patients or families and healthcare workers," Kaplan explained.
He said hospital staffers need to be trained to identify the potential for violence committed by patients, their family members or visitors, as well as identify strategies for de-escalating events and escaping them.
Therapeutic containment training is useful "but not that many people get it," Kaplan said, adding that training should also involve security staff.
"And all staff, including security personnel, should be trained on how to stop bleeding in those injured; and medical supplies, including tourniquets, hemolytic gauze and other blood-loss prevention materials should be readily available on every floor, not just the emergency department or operating room."
Physicians' bargaining power has fallen far below the value of their effort.
This article first appeared February 22, 2018 on Medpage Today.
By Niran S. Al-Agba, MD
Since the birth of our nation, labor unions have existed in one form or another in the United States. Unions are a force to protect the "working population" from inequality, gaps in wages, and a political system failing to represent specific industry groups. Historically, unions organize skilled workers in a specific corporation, such as a railroad or production plant.
However, unions can organize numerous workers within a particular industry. Known as "industrial unionism," the union gives a profession or trade a collective and representative voice. The existence of unions has already been woven into the political, economic, and cultural fabric of America; recent events suggest that it may be time for physicians and surgeons to unionize.
A labor union is a body of workers who come together to achieve common objectives, such as improved safety, higher pay, benefits, and better working conditions. Union leadership bargains with employers on behalf of union members to negotiate labor contracts (collective bargaining.) This may include the negotiation of wages, work rules, complaint procedures, and regulations governing hiring, firing, promotion, or workplace policies.
In 2010, the percentage of workers belonging to a union in the U.S. was 11.4%, compared with 27.5% in Canada. There are strong, causal links between a diminished proportion of the workforce unionizing and loss of worker bargaining power. Obviously, the leadership of corporations prefers workers having less leverage while negotiating; unions allege this employer-incited opposition has contributed to the decline in membership over time.
However, the popularity of unions is growing, according to a January 2017 survey conducted by Pew, which found that 60% view unionization favorably. More than half of young, millennial Republicans are in favor of unions as well, something that would have been shocking a decade ago. Maybe the time is right for physicians to unionize?
In 1972, Dr. Sanford A. Marcus, a surgeon in private practice, formed the Union of American Physicians and Dentists (UAPD). It has been the most successful physician union and is affiliated with the AFL-CIO. A quote from their website is apropos: "Hospital administrators easily manipulated physicians, treating them as if they were hired hands. Insurance companies were dealing with them as if they were employees. Government programs ... controlled key aspects of doctors' work, told them how much they would be paid, and what procedures they would be paid for." This sentiment sounds familiar.
Dr. Marcus saw medicine as being ripe for takeover by corporations who were more concerned with profit than ensuring that high-quality care was provided to patients. Medical associations were and still are overlooking the needs of front-line practicing physicians. Dr. Marcus believed a union was the only organizational structure that could level the playing field. He met with the AMA, and they were ardently against unionizing. The AFL-CIO initially balked at his suggestion, saying, "Come back in 10 years" -- assuming that most physicians would be employees at that point in time. It has taken more than a decade, but our profession has arrived at the point where the majority of physicians are employed. Large corporations are stripping physicians of professionalism and belittling our management role.
The Economic Policy Institute (EPI) recently released a report with objective data supporting the assertion that unionization benefits workers in the long-term. The EPI report found that unions definitely raise wages for both union and nonunion workers. A worker with a union contract earns 13.2% more in wages than a peer with similar education and background experience. Through establishing wage "transparency," unions raise the earnings of women, black, and Hispanic workers -- groups whose pay tends to lag behind that of their white, male counterparts. Hourly wages for women are 9.2% higher than for non-unionized women across similar occupations. Black unionized workers in New York City earn 36.1% more than nonunion laborers in the same demographic.
In addition, unionized workers have better health and wellness because unions ensure employers are held accountable for safe, non-abusive working conditions. Unions can strengthen families by obtaining better leave policies, retirement benefits, and health insurance, while at the same time, safeguarding that employees have due process in promotions, dismissals, or terminations. Front-line workers often face tangible challenges often overlooked by management; as a result, they have a tremendous knowledge to suggest improvements to the workplace, make it safer, and increase productivity.
Physicians certainly qualify as an industry sector whose bargaining power has fallen far below the value of their effort. Labor unions exist to protect workers against the imbalance in negotiations. In a recent Washington Post article, Jared Bernstein posed that collective bargaining should be structured by industry sector instead of by individual corporations. Interestingly enough, Larry Mishel, President of EPI and the report's author, told Bernstein, "We need a design where people have collective bargaining rights as restaurant workers, as opposed to one where they gain those rights one restaurant at a time." Physicians may need collective bargaining rights as an industry, not as employees of Everyday Hospital, USA.
UAPD has survived over 4 decades because they have offered traditional and innovative approaches to assist physicians with boots on the ground. While officially opposing unionization, the AMA did try their hand at it during the mid-1990s, when President Clinton was working on universal healthcare. After spending $3 million, they brought in 38 physicians, but the effort ended in colossal failure.
For physicians in private practice, UAPD developed a grievance process when insurance companies unfairly deny reimbursement. Their organization is run by physicians and for physicians. They have won battles against large hospital corporations, advanced pro-physician legislation, organized a compassionate strike of physicians, and countered doctor-bashing in the media.
Dr. Marcus once said, "There are no dinosaurs left ... they were unable to adapt to changing environmental conditions. We stand a much better chance of preserving our professionalism through the process of becoming unionized workers -- admittedly a terribly unprofessional thing to do ... But then, that's just the sort of adaptation those dinosaurs were incapable of making, isn't it?"
As the world becomes more divided -- politically, economically, and medically -- physicians stand to lose the profession we love dearly. The moment has arrived for physicians to put aside our differences, of gender, specialty, or political ideology, and support an organized body standing up for the collective voice of physicians.
Still in the works: Determining real-time eligibility.
This article first appeared February 14, 2018 on Medpage Today.
By Shannon Firth
WASHINGTON -- Physicians who are anxious about year 2 of the Merit-based Incentive Payment System (MIPS) got some relief from a Centers for Medicare and Medicaid Services (CMS) official, but some of the agency's answers were still pretty fuzzy.
"We'd like to get to a place where we can determine real-time eligibility, but we're not there yet," said Kate Goodrich, MD, MHS, director and chief medical officer for the Center for Clinical Standards and Quality at CMS, at the American Medical Association National Advocacy Conference here.
"We understand people need to plan ... make business decisions if [they're] eligible," she added.
MedPage Today recently reported on clinician complaints that they can't tell whether they are part of the MIPS program.
Under the Medicare Access and CHIP Reauthorization Act (MACRA), physicians would be notified about their MIPS eligibility prior to the performance year in which they are being measured. Quality reporting began on Jan. 1, 2018.
The agency wants providers to visit its website, and enter their national provider identifier (NPI). Eligibility determinations will be available through the 2018 NPI look-up tool "very very soon, certainly by the end of the first quarter" Goodrich said.
Asked whether clinicians excluded from MIPS because of the low-volume threshold would still be able to join, Goodrich said the agency is working on that.
Because of the way the law is written, a "pure opt-in" option, where CMS says "any of you can participate if you want," is simply not possible, she explained. However, CMS is working with its lawyers to identify a mechanism to allow providers who are below the low-volume threshold to opt-in.
Goodrich explained that there are three ways to determine the low-volume threshold:
Number of Medicare patients
Amount of Part B revenue
Number of Part B items and services
This last component has yet to be tapped, but if CMS chooses to incorporate it, those who fall above any one of those three thresholds will be allowed participate.
Goodrich conceded that the approach was complicated. "We are going to need help from you in figuring that out," she told attendees.
Asked if CMS had plans to simplify MIPS, Goodrich laughed nervously and replied "Yes." For example, the agency is looking to find places where quality, advancing care information, and improvement activities -- three of the four measurement categories -- could be better aligned.
"So, you're telling us essentially about one or two things that you're doing, but because of the way they're constructed, and because they're actually relevant for your practice, they would count for all three categories. So that would mean you wouldn't necessarily have to report to all three," she said.
But "Getting there for every single specialty type is going to take time," she cautioned.
Asked whether the agency would allow practices to submit 90-days worth of data, rather than a full-year if there are disruptions to their practice -- such as an electronic health records (EHR) system going offline or a change in EHR vendor -- Goodrich explained that, "In this year of the program, because of where we set performance threshold, you actually don't have to report on a full year of quality in order to be successful, and be above that threshold."
However while the law allows "hardship exceptions" for the Advancing Care Information category, those exceptions do not extend to the quality category.
Those who plan to use their EHR and run into a problem should contact the agency, she said.
"We are definitely open to thinking about how we can address those circumstances within the bounds of what the statute allows us to do," Goodrich added.
Finally, Goodrich reminded the audience that the data submission period for 2017 ends on March 31, 2018 and that data can be entered here.
Participants will not find out whether they receive an upward, downward, or neutral adjustment until everyone's data has been submitted, she noted.
Republican House members urge vote; advocates meet with Vice President Pence.
This article first appeared February 07, 2018 on Medpage Today.
By Shannon Firth
WASHINGTON -- Earlier this week, two Republican congressmen sent a letter to House Speaker Paul Ryan (R-Wis.) and Majority Leader Kevin McCarthy (R-Calif.) urging them to bring a "right-to-try" bill to a vote in the House as soon as possible.
It would allow individuals with life-threatening illnesses to obtain experimental drugs prior to FDA approval. However, the law does not require drug companies to make their products available, and the FDA already has a pathway to allow such access. Industry in general has not sought changes to that pathway. Nevertheless, some in Congress are unsatisfied with the FDA's policies and implementation and are seeking to loosen the reins.
"The fundamental purpose of the Right to Try Act is very simple: it merely allows terminally ill patients who have exhausted all other options to try medications that have passed basic Food and Drug Administration safety protocols but not completed the full, multiyear approval process. This bill safeguards any pharmaceutical company that may wish to participate in Right to Try, but it in no way requires participation to begin with," wrote Reps. Andy Biggs (R-Ariz.) and Brian Fitzpatrick (R-Pa.) in a letter signed by 40 other members and sent to House leadership on Monday.
"It is frustrating that we hit this logjam for months," Sen. Ron Johnson (R-Wis.), lead sponsor of the Senate bill, told the Washington Examiner.
Still, he was pleased to hear President Trump pressure Congress to pass a federal Right to Try law in his State of the Union. "People who are terminally ill should not have to go from country to country to seek a cure,'" Trump said.
Right-to-try legislation has already been passed in 38 states, but Biggs and Fitzpatrick argued in their letter that a federal bill is needed because state laws are "being preempted by a lack of guidance at the federal level."
"Moving forward, placing [the right-to-try bill] on the suspension calendar would be the best and most expedient way to proceed, and we have no doubt that such an effort would be successful," they continued.
"[I]t is now time to move forward without delay. We owe nothing less to the millions of patients across the country who are fighting for their lives each and every day," Biggs and Fitzpatrick wrote.
Meanwhile, right-to-try advocates met with Vice President Mike Pence on Tuesday, according to the Wall Street Journal.
Representatives for the Goldwater Institute, a libertarian think tank and fierce advocates of the bill, argue that the FDA's own data suggest the agency has made the process of accessing investigational drugs too challenging.
"There is no possible way that only [about] 1,000 people per year want to try to save their own lives," a spokeswoman for the institute said. "We just fundamentally do not believe that you should have to apply to the government for permission to try to save your own life."
Despite the enthusiasm of these congressmen and other right-to-try advocates, the legislation has provoked sharp criticism from experts in medical ethics and drug regulation.
Alison Bateman-House, PhD, MPH, of NYU Langone Health in New York City, and several colleagues drafted a letter of their own, this time to House Energy & Commerce leadership, opposing the Trickett Wendler bill and all other right-to-try measures that the committee is currently considering. It was sent with more than 300 signatures.
As critics of right-to-try point out, the FDA has an "expanded access" pathway, which is sometimes called "compassionate use" and 99% of patients' requests to receive experimental treatments for expanded access are approved "within a few days or hours," noted Bateman-House.
"It is important to remember that the current regulatory system for medical products and research in the United States was created as a result of serious patient harm," she said, citing the thalidomide debacle in Europe in the early 1960s.
"While obtaining unapproved therapies outside of a clinical trial is not about research, the products themselves remain experimental and have not been shown to be safe and effective.... Patients with terminal conditions who access unapproved therapies outside of clinical trials may be at risk of hastened death or reduced quality of the life that they have left, and deserve protections similar to patients taking part in clinical trials," Bateman-House and her colleagues continued.
"Expanded access can be improved, but the right to try approach is misguided and would likely do more harm than good," according to the letter.
At a briefing earlier this week, Gottlieb said that "trying to facilitate access to treatment for patients who face terminal diagnoses is a high priority."
And with regard to the proposals in Congress, the agency is making itself available to work out a solution.
This article first appeared February 03, 2018 on Medpage Today.
By David J. Goldberg, MD, JD
"Dr. Child" finished both a dermatology residency and a pediatric dermatology fellowship at a prestigious training program. Upon completion of his fellowship he was unable to get any of the jobs he wanted and eventually settled on a job at a large, highly prestigious children's hospital doing solely night shifts. He became disgruntled, however, and in time neither he nor his supervising pediatricians and dermatologists liked working with each other. He was disciplined multiple times and thought about quitting.
Before doing so, he was curious to know some of the children who had been admitted to the hospital over the years. He found a veritable treasure trove of information about kids from both entertainment and political families. He had no intention of making any of this information public and assumed his actions were harmless.
Eventually, hospital officials became aware of his actions, terminated his employment, and reported his actions to the authorities. He was found guilty of a Health Insurance Portability and Accountability Act of 1996 (HIPAA) violation and given jail time. He is totally demoralized. Both he and his attorney are shocked. They assumed that, at most, a HIPAA violation is a misdemeanor associated with a fine. But jail time. How can that be?
It might come a as a surprise to many, but there is already legal precedent for such a case.
Precedent
Dr. H was in his mid-40s when he took a research position with a large, well-known health system in a major city. The position was not what he wanted, but he had a family to support. His frustration with the position was apparent to many of his colleagues. His performance reviews were poor, and in less than a year he was given notice that he would be terminated from the job.
In the meantime, Dr. H began idling away his remaining days at the health system by looking at patient records for entertainment. He viewed the records of the health system's many high-profile patients, including well-known movie stars, television personalities, and people in public office.
Dr. H never shared the information he saw in the records. He never tried to sell the information about the celebrity patients to the tabloids.
After losing his job, he was hit with another shock -- he was charged by the government with violating HIPAA.
Dr. H immediately hired a defense attorney, who told him that although there was information that Dr. H had illegally accessed patient records over 300 times, the government was only charging him with four counts.
"But I didn't do anything wrong," Dr. H said. "I never sold the information or told anyone about it."
"They aren't charging you with selling the information," the attorney replied. "If they were, you would be facing a felony and a lot of jail time. They are charging you with simply accessing identifiable health information without a valid reason for doing so. You were not treating any of those patients. And in the last several instances, you weren't even working for the health system anymore."
"But I didn't know that was a crime," Dr. H said.
The attorney made a motion to dismiss the case, seeking to have the charges against Dr. H dropped.
The court denied the motion. Then the defense attorney sought to have the court issue instructions telling the jury that elements of the case required that the defendant knew that obtaining the personal medical information was a violation of criminal laws.
The court refused. Faced with what appeared to be a losing proposition, Dr. H entered a conditional plea of guilty, reserving his right to appeal his original motion to dismiss the case. He was sentenced to 4 months in prison, followed by a year of supervised release, and a $2,000 fine.
The court held that the plain text of the statute does not limit its application to people who knew their actions were illegal. Rather, the court stated, "the misdemeanor applies to defendants who knowingly obtained individually identifiable health information relating to an individual, and obtained that information in violation of HIPAA."
The key language, according to the court, was "knowingly and in violation of this part." Dr. H wanted it to be interpreted as "knowingly, in violation of this part" -- therefore presuming that knowledge was a violation necessary for conviction. The court disagreed, saying that if the statute did not contain the word "and," Dr. H's argument might be more persuasive.
"However, we cannot ignore 'and,' because its presence often dramatically alters the meaning of a phrase," wrote the court in its decision.
Therefore, Dr. Child may well end up with jail time.
And too often it's to serve insurers, not patients.
This article first appeared January 25, 2018 on Medpage Today.
By Fred N. Pelzman, MD
I need your help.
I'm trying to figure out how to get rid of something that's terribly broken in our process of taking care of patients, and I can't do it alone.
It's time to kill the referrals process, get rid of them altogether.
Every day, a huge proportion of the messages we receive through the electronic health record are requests for us to "put in a referral."
Patient has low back pain, has scheduled an appointment to see a rehab sports medicine doctor, please enter referral.
Patient is in their dermatologist's office, and they've been told they cannot be seen until we fax over a referral, immediately. If not done in the next 15 minutes, their appointment will be cancelled and they will be told it is your fault.
Patient saw their cardiologist this morning, who ordered a stress test, an echocardiogram, and a cardiac calcium scan, but they have been told that you as the primary care doctor need to enter the referrals for these tests to be covered by insurance.
Now, to many people, this doesn't seem like such a big deal, but the ridiculous nature of this work is that it requires no medical training, no real brainpower, but often quite a bit of clicking in the electronic health record, and a lot of our time.
Undoubtedly this is contributing to the burnout we see happening across the spectrum of care providers.
In our electronic health record, you need to go to the order section in the telephone encounter where you got the request for the referral, type in the specifics of the referral (such as consult to adult dermatology, or echocardiogram), then select a provider, then the number of visits you are authorizing (as if we somehow magically knew how many visits it will take), then whether this is an internal referral within our organization or to an outside provider, then the justification for selecting an outside provider if chosen, then type a clinical reason for the referral, then find an appropriate ICD-10 code that matches the reason for the underlying diagnosis for which they're getting this consult or procedure done.
Now I'm exhausted, and I've not really provided much (or any) care, and there's another referral waiting to be processed right behind this one.
One of my colleagues got so sick of this process, that when he gets sent requests for something he didn't order, that maybe the patient scheduled on their own, he devised a system that essentially reflected the disdain with which he viewed this process.
When he got an urgent request from the front desk staff saying "Patient is in their podiatrist's office and needs a referral, routine visit," he would enter the most banal diagnosis he could find, and writes a skeletal clinical reason.
Reason for referral: foot issues.
We jokingly collected a whole bunch of these:
Reason to see a dermatologist: they have skin.
Wants to see a cardiologist: has a heart.
It doesn't matter, no one reads them, they go nowhere but to the insurance company.
Where did this whole concept of a referral come from, why do we need them, do they serve any purpose, and would we be much better off if they just went away?
When we started out before insurance rules and the burdens of the electronic health record, it made more sense to create some sort of a form to communicate with our specialist colleagues about the reasons why we were sending someone to see them.
Dr. Smith, this patient has me stumped, I'm not quite sure what to do about managing problem X, can you offer an opinion, lend me some of your expertise, make some suggestions about what we might try next.
These days, this functionality would be replaced by the fact that we all live in the same electronic health record, our notes are all there for everyone to see, and it seems pretty obvious why we're sending someone over to see a specialist.
What remains in the referral process now is just an administrative barrier set up by the insurance companies, a way for them to create some sort of gatekeeping function where they allow patients only so many visits per year to see a specialist, and only so many physical therapy appointments for their lower back pain before they get to charge more.
I understand it's in their interest to control costs, but why should this be something that we need to be in the middle of? Perhaps we should have the insurer's office process the referral, let them authorize the visits, why do I or my office staff need to be any part of this process at all?
I can send a message to one of my ENT colleagues that I'm sending a patient over to see them for refractory sinusitis or unrelenting vertigo, and we can skip the middleman altogether.
So why do I need your help?
This process is just emblematic of all the things that are wrong with how the whole process of delivering healthcare has been set up, how it's been transformed into a bunch of tasks that have little to do with healthcare, but mostly to do with business and bureaucracy, that makes us all so burned out trying to take care of patients.
If we are going to chip away at all the things that are wrong with our healthcare system, and build a better environment in which to practice and take care of our patients, we need to stand up as a group and say enough is enough.
Somewhere in our contract negotiations with the large insurance companies there was inserted language that says we agree to place referrals and limit the number of times people see subspecialists or other limits on the kind of access to care they need, but we need to say that this is not the point of healthcare, the point of healthcare is to let us take care of our patients.
I by myself can't just say, no, I'm not going to fill out referrals anymore. My practice alone cannot get together and decide we're not going to fill out referrals anymore. Even at the level of our institution, a large academic medical center, if I got everyone here to agree to go on strike, we might begin to be able to make inroads against the people who have foisted this system upon us. But I suspect that the insurers would just say well, we will get someone else who is eager for the business who would be willing to do this then, or else they might threaten to lower the rates they're reimbursing us at.
And just passing this work on to non-physician staff at our office is not the answer. Not only is this beyond the "scope of practice" of these staff members, as the system will only allow MD's or NP's to enter referrals. But I consider them such a waste of time that I would never want them to have to do this useless mindless work that adds no value to the care of our patients.
No, we need to rise up as a group. We need to begin to say that entering a referral and so many other things that we do that get in the way of caring for patients, that stand between us and our patients, that force us to sit and type in an exam room instead of sitting and holding our patient's hands, these things and so many others need to go away.
We allowed these systems to be layered upon us, to weigh us down so that we arrive home at the end of the day battered and broken.
If you want to be liberated, if we truly want to build a patient-centered, caring healthcare system that puts our patients first and those that deliver that care second, we need to take a stand.
This seems like a good thing to start with, one thing we could ask for, demand, that might make a real difference in terms of provider burnout and make us once again love coming to work to do the caring we were trained to do.
Help me figure out how we can rise up as a group and put an end to this mindless task that no one should really have to do.
Suneel Dhand, MD, gives tips on verbal and nonverbal communication.
This article first appeared January 16, 2018 on Medpage Today.
By Suneel Dhand, MD
Communication is the cornerstone of good healthcare. Despite all the external challenges we face with the system in which we work, those few minutes we spend with patients and their families are precious -- and are what we will be remembered for. We, therefore, owe it to our patients to be at our very best and to make them the absolute center of our world for that time. Few things could be more important for a physician than being a good communicator.
Communication is, after all, a science -- and it's an area that I am personally very passionate about. I have been honored to give many presentations on this subject and even one-on-one coaching to my fellow physicians. It simply is not taught enough in medical schools. To be honest, though, I do not believe there is any teaching in the world that could ever turn a poor communicator into a great one (just being brutally honest). However, there is a huge amount that any physician -- or for that matter any professional -- can do to greatly enhance their communication techniques.
The way anybody communicates and the way the recipient interprets everything is a complex interplay of many different factors; what we say, how we say it, and our non-verbal behavior including disposition and mannerisms (most research suggests that the vast bulk of our communication is in fact non-verbal). Here are five things that every physician has to always subconsciously communicate to their patient:
1. I am competent. It goes without saying that a physician must come across as being totally knowledgeable and confident in their field. They know their trade to a T and project that in a calm and down-to-earth manner to their patient: "I am the best and you can trust what I am saying."
2. I am not in a hurry. Working as a physician is one of the most hectic, unpredictable and high-pressure jobs. The reality is that any doctor is always going to be hurried and have a million and one things to do. However, doctors should strive to never allow their non-verbal behavior to project this to their patients.
3. I am not motivated by money. I was at a party recently and was talking to another guest who had suffered an orthopedic problem. He went to see a specialist in upstate New York and came out of the appointment convinced that the orthopedic surgeon was trying to be as interventional as possible "to make money." I've actually heard patients make comments like this to me before, worried that their doctor is trying to "make money off them" by doing more tests. I cannot speak about whether these allegations were true or not, but clearly, the patient came out of the appointment thinking that. We can get into a debate about healthcare systems (and I'm certainly no fan of heavily centralized socialized medicine) -- but at the other end of the spectrum, it's terrible if any physician is purely motivated financially or for any reason projects this to their patients. The absolute last thing a doctor should be communicating is that they are driven by money.
4. I am more interested in listening than talking. The average physician lets their patient speak for about 20 seconds before interrupting. Sure, all doctors certainly need to stay focused and remain time conscious -- but give your patients a chance to speak! Just as in your personal life, sometimes you've got to just slow down, stop and listen -- ceasing doing all the talking. Remember the famous wise phrase: "If speaking is silver, then listening is gold." Also, no doctor should ever leave without giving the patient and their family a chance to ask questions.
5. I truly care about you. This relates to some of the above points as well, but the number one thing a physician should be communicating is their total care, dedication, and service to their patient. Nothing but the patient's welfare is in our hearts. We want them to get better and be healthy as soon as possible, and our communication displays empathy and compassion. Hippocrates, the father of medicine, put it very well over two-and-a-half millennia ago: "Cure sometimes, treat often, comfort always."
It's something all doctors have to keep reminding ourselves of during our busy work days, as we see person after person in ever-decreasing time slots. There's often nothing more important to our patients than how we communicate with them. So doctor, make the most out of those few minutes and leave the best possible impression!
Commission votes 14-2 to fold Merit-based Incentive Payment System.
This article first appeared January 11, 2018 on Medpage Today.
By Shannon Firth
WASHINGTON -- The Medicare Payment Advisory Commission (MedPAC) voted 14-2 to in favor of killing the Merit-based Incentive Payment System (MIPS) and replacing it with an alternative model of reimbursement on Thursday.
While the numbers appear to signal a strong consensus for the proposed recommendations, a handful of members who voted to nix the program expressed hesitation.
"I'm not afraid to make an unpopular decision, but I want to make sure we do something constructive," that sends the right message and is headed in "the right direction," said Commissioner Warner Thomas, of Ochsner Health System in New Orleans.
Thomas worried that if commissioners aren't careful, the alternative model -- the Voluntary Value Program -- meant to replace the MIPS could repeat some of its mistakes.
Commissioner Kathy Buto, MPA, of Arlington, Virginia, said that after listening to her colleagues, she wasn't "totally comfortable" with the VVP. She noted that the recommendations should focus on "uncertainties" such as what percentage should be withheld for fee schedule payments, and how to control for economic disparities.
But as was pointed out by Commissioner Dana Gelb Safran, ScD, of Blue Cross Blue Shield of Massachusetts in Boston, who also voted in support of the recommendations, "I don't hear a single commissioner saying we must preserve MIPS."
On the other hand, the panel had previously ruled out a straight "repeal" of MIPS. The decision was between two models: MIPS and the VVP.
MIPS combines parts of the Physician Quality Reporting System (PQRS), the Value-based Payment Modifier, and Meaningful Use into one single program based on quality, resource use, and clinical practice improvement. Under MIPS, doctors earn a payment adjustment based on evidence-based and practice-specific quality data that they report to the Centers for Medicare & Medicaid Services (CMS).
The VVP involves gutting the MIPS and replacing it with a design that includes an across-the-board withhold for all fee schedule payments. (In the past, MedPAC's staff suggested a 2% withhold as an example, but that percentage has not definitively been decided.)
Clinicians then choose to either join a voluntary group or to engage in an advanced Alternative Payment Model (A-APM) to receive the withheld amount.
Those who do neither, lose their withhold.
Clinicians who join voluntary groups will be assessed based on the performance of the group using population-based measures related to clinical quality, patient experience, and value.
Two commissioners voted squarely against these recommendations: Alice Coombs, MD, of South Shore Hospital in Weymouth, Massachusetts, and David Nerenz, PhD, of Henry Ford Health System in Detroit, Michigan.
"I agree with the sentiment that MIPS has a lot of problems, but my major objection is the timing," said Coombs.
The group had shifted from "maybe tweaking" the program to "getting rid of it" over 12 months. In 2015, MedPAC didn't say a word about eliminating MIPS, she noted.
A change this big requires infrastructure and cultural adaptation, and the commission's alternative model and basic strategy provides neither, she argued.
MedPAC Chairman Francis "Jay" Crosson of Palo Alto, California, said he wished the commission had made its recommendation sooner, but it had spent much time investigating whether the program could be modified.
"We came to the conclusion that it's simply not fixable," he said.
Nerenz voted against recommending to replace MIPS with the VVP because he doesn't view the program as voluntary. Every physician would see a percentage of Medicare payments withheld regardless of whether they participated in it, he said, likening it to a sorority or fraternity "rush."
The "cool people," those who have good performance because their patients are "educated" and "take good care of themselves," will form groups of their own, while anyone not included in "the cool people's rush process" will be left out of the program, he said.
"It's not enough to say you want to be in a [voluntary group]; you have to be accepted," he added.
Nerenz also worried that the model would rely on CMS to adjust for social and economic risk factors, which is something the agency has been reluctant to do in the past.
"I do not have confidence that that will go well," he said. "Poor people will be hurt."
Crosson took issue with the idea that the model would generate exclusive groups and leave the rest of physicians "with their nose pressed against the glass."
While it's possible for some groups to selectively choose members, other groups might consist of a hospital's medical staff or a county medical society.
MedPAC, whose 16 members include physicians, healthcare executives, and other policy experts charged with advising the Department of Health and Human Services on Medicare policy issues, has been questioning the worth of MIPS since last January.
In its June report, the commission wrote, "as presently designed, [MIPS] is unlikely to help beneficiaries choose clinicians, help clinicians change practice patterns to improve value, or help the Medicare program reward clinicians based on value."
Today's recommendations will be written into MedPAC's March report.
Anders Gilberg, vice president of government affairs for the Medical Group Management Association (MGMA), said in a statement that his group "shares MedPAC's concern that aspects of the current MIPS program are unduly burdensome and impede patient-centered care and innovation."
"However," he continued, "we believe its recommendation to eliminate the program fails to adequately address the problem and does not reflect the current value-based landscape. MedPAC's alternative that would conscript physician groups into virtual groups and evaluate them on broad claims-based measures is inconsistent with the Congressional intent in MACRA to put physicians in the driver's seat of Medicare's transition from volume to value."
Suneel Dhand, MD, discusses a universal problem and simple, common-sense solutions.
This article first appeared January 04, 2018 on Medpage Today.
By Suneel Dhand, MD
Many of the everyday real-world problems we face in healthcare are simply due to suboptimal communication. It could be the patient or family member who doesn't know what's going on in the hospital, the nurse who is confused about orders, or the doctor who doesn't understand the reasoning behind the seemingly terrible administrative directive they are receiving.
Take it from me, as someone who has seen healthcare at close quarters on four different continents: This is a universal problem, and not a uniquely American one. So why is this? Why is healthcare notoriously so poor, at times, compared with other industries? Here are five reasons:
1. The fast-paced nature of healthcare. Medicine is an unpredictable and rushed environment -- especially in the hospital. Physicians and nurses are rushed off their feet from start to finish, there are several things going on at any one time, and they have to multitask to the extreme. It would be wonderful to spend an hour with every patient, but that isn't really going to happen. In our ever-squeezed time slots (taking away the whole other discussion about bureaucratic and reimbursement reasons), we have to remain focused and to-the-point, and that inevitably means that there's not enough time to make sure everything is dealt with and explained as well as it could be.
2. There are too many things going on to keep track. In the hospital, patients will be subject to tests, procedures, and a stream of different doctors seeing them. I've previously named this problem "Too Many Cooks in the Kitchen Syndrome." If we consider too that most of our patients are on the older side, it's easy to see how things quickly become a confusing haze.
3. Complex problems that we are unprepared for. People don't plan to be sick. Even fewer people are well-versed in medical terminology and the decisions that have to be made during acute medical illness. It may also be unrealistic to expect that even a highly educated member of the general public would understand everything that they are told by their physician. It's not like serving people food in a restaurant or fixing their sink.
4. Physician communication skills. A further aspect to this problem, which is not talked about nearly as much as it should be, is that physicians do not receive adequate communication skills training in medical school. What little amount of teaching that's given is woefully inadequate to prepare for life as a "customer service-facing professional" (and yes, whether doctors like the term or not, that is what we are). The same applies to nursing school curriculums and most other healthcare professionals: We simply don't put enough emphasis on the importance of solid communication in our everyday professional life.
5. Healthcare organizations have been slow to catch up. Healthcare institutions typically lag well behind other industries in applying communication and branding principles to their organizations. They frequently don't communicate their message to patients effectively, tell the right stories, and even their internal communication tree -- from administration downward -- leaves a lot to be desired.
The solutions to the above problems lie with a complete rethink within many healthcare organizations and a shift in internal culture. Simple common-sense answers lie at the heart of most of our communication deficits in the trenches. As healthcare continues its tumultuous and ever-changing journey, we need to always stay focused on how we communicate with our patients (both at an individual and organization level). Their experience matters and is crucial to their full recovery and motivation. It's not about satisfaction scores or meaningless tick boxes but fundamental to delivering amazing healthcare.