Opinion: Patients can't afford for doctors to misunderstand the healthcare business

When I was in medical school, my teachers started a lot of their stories with the same phrase: “Back in my day, I still helped patients who couldn’t pay.” “Back in my day, we didn’t have 100 checklists.” “Back in my day, I didn’t need permission from insurance companies to do my job.” “Back in my day, a yelp review couldn’t ruin my reputation.”