With Room Service and More, Hospitals Borrow From Hotels

At the Henry Ford West Bloomfield Hospital outside Detroit, patients arrive to uniformed valets and professional greeters. Wi-Fi is free and patient meals are served on demand 24 hours a day. Members of the spa staff give in-room massages and other treatments. While clinical care is the focus of any medical center, hospitals have many incentives to move toward hotel-inspired features, services and staff training.