Successful service lines have physician alignment, operational accountability, effective communication, robust data analytics, and a grasp of quality outcomes, this chief clinical officer says.
The new chief clinical officer of the Bon Secours Richmond market has extensive experience in managing service lines.
David Hasleton, MD, became chief clinical officer of the Bon Secours Richmond market in February. Prior to joining the health system, he served as CMO of clinical shared services at Intermountain Health. The Bon Secours Richmond market is part of Bon Secours Mercy Health.
David Hasleton, MD, is chief clinical officer of the Bon Secours Richmond market. Photo courtesy of Bon Secours Mercy Health.
There are five components to operating a successful service line, according to Hasleton.
- Strong physician alignment along with clear expectations and accountability
- Clear operational accountability, with physician, advanced practice provider, and operational leaders understanding their roles
- Clear and effective communication
- Robust data analytics
- Solid grasp of quality outcomes
Christopher Cheney is the CMO editor at HealthLeaders.
KEY TAKEAWAYS
To achieve physician accountability in a service line, there must be clear leadership.
Effective communication is bi-directional between senior leaders and frontline providers.
When a health system builds a service line, there are certain metrics that make sense such as quality outcomes, and they must be evaluated with data analytics.