Hospitals and health systems should assemble cross-functional teams of technology professionals, clinical, and business leaders to properly execute an EMR/EHR post-implementation strategy, advises KPMG.
Although the Office of the National Coordinator of Health IT puts electronic medical record system and electronic health record system implementation rates at more than 95% of hospitals, most EMR/EHR systems aren’t optimized for users, says a KPMG report.
Instead, the systems were “implemented as one-time, factory boilerplate-style system installations,” the report says.
The report advises hospitals to assemble cross-functional teams "that comprise technology professionals as well as clinical and business leaders to focus on executing an [EMR/EHR] post-implementation strategy."
It offers a three-step process for the team:
- Conduct a baseline measurement, set benchmarks and incentives, and incentivize leadership to obtain results.
- Determine how best to improve the installed EMR/EHR.
- Monitor, measure, and report data.
Chief information officers plan to invest heavily over the next three years to improve how EMR/EHRs are used, according to a survey of College of Healthcare Information Management Executives members.
KPMG's poll found that 38% of the 112 survey respondents ranked EMR/EHR optimization has their top choice for where they plan the majority of capital investment over the next three years.
Following EMR/EHR optimization on the priority list were:
- Accountable care/population health technology (21%);
- Consumer/clinical and operational analytics (16%);
- Virtual/telehealth technology enhancements (13%);
- Revenue cycle systems/replacement (7%); and
- Enterprise resource planning systems/replacement (6%)
Alexandra Wilson Pecci is an editor for HealthLeaders.