Ryan Klein of UW Health explains how the health system is using technology to automate estimates and personalize the patient financial experience from pre-service to final payment.
Improving the patient financial experience while managing the cost to collect is a critical balancing act for revenue cycle leaders. In this episode of HL Shorts, Ryan Klein, Senior Director of Patient Access and Financial Experience at UW Health, explains how the health system uses technology to auto-create estimates, reduce statement costs, and use propensity-to-pay data to prompt patients for payment at check-in.
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
UW Health uses technology to automatically create patient estimates based on providers order and visit types, then delivers them via the patients' preferred communication methods.
This technology has allowed the health system to reduce the number of paper statements it creates, which in turn reduces the cost of sending statements and fielding additional calls.
During check-in, patients are prompted to pay, set up a payment plan, or apply for financial assistance based on propensity-to-pay data and their payment history in the EHR.