Do you understand what's on your medical bill? It was this lack of knowledge that put Pattie on a mission for patient advocacy. Prior to transitioning to Optum 360, Pattie served as director of vendor and financial counseling for Northwell Health, where she developed her passion for advising patients on how to handle and reduce their medical bills. Today she continues to uphold her values of integrity and innovation at Optum. Join us as she shares her ideas and experiences on how to improve the patient financial experience.
Esteemed and experienced, Linda Hofler has accomplished much throughout her career—including leading 3,000 nurses at Vidant Medical Center (a 974-bed tertiary care facility, serving 29 counties in rural eastern NC), and helping the organization obtain two Magnet® designations. Retiring at the end of this year, Linda is focused on guiding her team through current challenges and preparing them for what lies ahead. Join us as she talks about what’s she’s gained over the course of her career and what advice she has for nurses entering the profession.
Digital health and telehealth has truly erupted since the start of COVID and has been rapidly adopted by most healthcare systems. However, even though telehealth has been accepted, are hospitals truly ready for its implementation in the long term? Ed Marx has gone through the process of the digital patient experience first hand and while he was impressed at the progress, he knows it can be improved. Join us as he shares his unique perspective on how to effectively utilize telehealth and how to properly put it into practice for the long-term.
As a leader, you must be ready to deal with the unknown and have the ability to adapt to the smallest issues to the largest disasters. Experiencing both the Colorado Springs Planned Parenthood shooting and the movie theatre mass shooting in Aurora, CO, Cynthia Latney has proven she can lead her team through even the most traumatic encounters. Join us as she shares her insights on how to manage a team effectively through tragedy and ways she finds resiliency to move forward.
At the start of the pandemic, there were little to no reliable sources of information and much of what was heard couldn't be trusted. It was due to this rampant confusion that Iahn took to social media, in order to filter out the facts and spread awareness to the public. Even now, Iahn continues to be a trusted source of information and delivers practical advice to all who watch his content. Join us, as he tells his story on how he uses his social media presence as a teaching tool to bring transparency and guidance to the public.
Life is full of opportunities but many of us never know exactly which is the "right" one. However, welcoming and adapting as they come, can often lead to a fulfilling path. In her pursuit of an aviation career, Gerilynn took what she thought was a temporary position at Sharp HealthCare. And while she only meant for this to be a detour in her journey, she soon grew passionate about revenue cycle. Join us as she shares her rise to VP of Revenue Cycle, and how embracing her choices led to solidifying her way of life today.
Serving as CNO at both domestic and international healthcare organizations, Cathleen says nurse executives possess clinical knowledge, as well day-to-day operations experience and insights that make them extremely equipped to running hospitals. Join us as she explains what is necessary for leaders to move their organizations through COVID-19 and into the future.
Working from home has become the go-to solution in tackling the spread of COVID, while also safely maintaining a workforce. However, this lack of social interaction has led to some unforeseen side effects such as feelings of loneliness, increased anxiety/stress, and even depression. As VP of IT Change Leadership at Optum and as an established advice/career coach, Sarah Richardson has seen these effects on mental health and strives to teach people on how to combat them. Join us as she explains how to establish human connections and retain social bonds within this period of social isolation.
With a lack of resources and limited access to care, undeserved communities and vulnerable populations have been hit hard by coronavirus. Serving on the front lines of the pandemic, Dr. Mani pursues innovative solutions via collaborative community efforts to uphold overall health outcomes. Join us as she explains how she leads her team at LifeBridge to form cross-sector partnerships with community organizations to improve the lives of those affected.
Attaining the rank of captain in the U.S. Army Nurse Corps and being a veteran of Operation Desert Storm, Clements is no stranger to war. With more than 20 years of experience in providing emergency care, strategic planning, and new program development in both tertiary and small specialty hospitals, she has the background to lead her team in the battle against COVID-19. Join us as she discusses how her life experience has helped her adapt and guide her team on the front lines.

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