See what revenue cycle leaders had to say during the April 2025 Revenue Cycle NOW Online Summit, a 2-part webinar series focused on prior authorization and patient engagement.
Last month, HealthLeaders hosted a Revenue Cycle NOW Online Summit. The event featured candid discussion among revenue cycle leaders over the course of two webinars, with one focused on prior authorization and one focused on patient engagement.
During the first webinar, "Key Strategies for Improving Patient Engagement," sponsored by Waystar, Shannon Ducat, associate vice president of patient access at ProMedica; Seth Katz, vice president of revenue cycle and HIM at University Health Kansas City; and Katie Onorato, Solution Strategist at Waystar discussed ways health systems are using digital tools to create more consumer-friendly healthcare experiences.
During the second webinar, "Technology & Strategies for Improving Patient Engagement," sponsored by Optum, Savanah Arceneaux, director of pre-service & financial clearance at Ochsner Health, Christine Migliaro, vice president of front-end revenue cycle operations at Northwell Health, and Samantha Wyld, partner and senior director at Optum Advisory,
Check out some quotes from event participants in the infographic below, or follow the links to read more or watch the full webinsar.
Watch
Read
Luke Gale is the revenue cycle editor for HealthLeaders.
KEY TAKEAWAYS
Panelists during a recent webinar shared how they are using more consumer-friendly, tech-based tools to improve the patient experience.
Panelists during a second event discussed the top challenges they face in the prior authorization process.